Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bad communication cant speak to anyone”

Helpful Report

Posted 6 years ago

“First visit: engineer never turned up. Claims he did and rang doorbell but someone was in all morning and the doorbell was working fine. Second visit: was supposed to arrive 10-12 but got stuck and wasn’t able to turn up till 2:30 which meant that it would have been 5pm finish which I’d already said the job had to be done by 4 Third visit: engineer turned up and did the job. Recommended getting a new fuse to upgrade from 60A to 100A to take the load. Found out he had fitted 16mm tails even though he knew they couldn’t be used with 100A so had to get those changed at a cost of £90. He also doubled up the earth instead of setting another one, which I’ve been advised shouldn’t be done and is dangerous.”

Helpful Report

Posted 6 years ago

“Terrible experience - I would advise you to go elsewhere”

Helpful Report

Posted 6 years ago

“Really difficult to be positive about the experience. The install took four attempts. Attempt 1: No show, claimed the install couldn't go ahead as a difficultly with another domestic install. Was informed after install should have commenced. Attempt 2: Engineer wasn't informed of the install and didn't turn up. Was then promised an upgraded (lockable) unit as compensation. Attempt 3: Engineer showed up and informed us that the install couldn't go ahead as the power circuit we'd had installed wasn't large enough. Attempt 4: A more experienced engineer turned up and installed the originally ordered unit (i.e. the non-lockable variant) on the power circuit we'd installed. Unit works fine however.”

Helpful Report

Posted 6 years ago

“Very very poor customer journey from beginning to end Would have gone elsewhere had I known the service levels Even worse - can't use it as the charging cable won't reach How much poorer could the experience have been? i doubt it could have!!!!”

Helpful Report

Posted 6 years ago

“Engineer turned up last week and could not fit Pod Point due to medical reasons. Pod Point now fitted today 27-11-18 and does not charge - tried turning power on/off - charges at best for a few minutes then turns red again”

Helpful Report

Posted 6 years ago

“The Pod Point was installed efficiently, however I was contacted by western Power Distribution and told I can’t use it. Apparently I am looped in to next doors electricity, so the power goes to my house and then on to next door. This is very common and builders often do this. Now western Power Distribution have to dig up my next door neighbors drive and give them a separate feed. Pod-Point never mentioned this could happen before buying it.”

Helpful Report

Posted 6 years ago

“It doesn’t work, went to plug it in and it doesn’t work. Waited all day and nothing happened!”

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Posted 6 years ago

“The charging unit was installed in the wrong place The guy turned up 2 hours before he was supposed to After 2 weeks it developed a fault meaning my car does not have enough charge to get to work tomorrow 4 phone calls and 4 hours later, still no technical advice. Lots of apologies from an out of hours team but apologies won’t charge my car!”

Helpful Report

Posted 6 years ago

“Took for ages to get an appointment. Very hard to get any contact with any one. Wanted All comms done on computer rather than speaking to any one esp when considering a purchase. Difficult to get drawings of the standalone Pod out of them. And so on”

Helpful Report

Posted 6 years ago

“Lengthy delays due to the necessary paperwork not being submitted by Podpoint to Northern Power Grid and the installer not being aware of the nature of our electricity supply before coming out to us despite us sending photos of the hardware well in advance. The charger itself now keeps curting out. The man who installed the charger was excellent though - friendly, helpful and professional.”

Helpful Report

Posted 6 years ago

“The guy turned up 2 hours early. Fitted the pod point on the other side of the garage to where we preferred and tucked it right in the corner so the lead I have doesn’t reach the bit where I usually park the car”

Helpful Report

Posted 6 years ago

“Installer placed charger in the wrong place, misleading my wife about the length of cable to the fusebox that can be used (15 metres in conditions of installation). As a result, charger is installed in an unsafe place, causing a trip hazard in our main point of entry to our property and located on the wrong side for the charge point on our vehicle. Feel disappointed that the installation experience was so bad and illogical as the prior communication with the teams via email had been excellent. I guess the installer possibly wanted the easiest possible path for himself without consideration for our needs or safety.”

Helpful Report

Posted 6 years ago

“you sent me a form to sign so that you could collect the installion charges”

Helpful Report

Posted 6 years ago

“Organisation and communication was terrible. Took 2 months to finally get the correct pod point with the correct lead. Couldn't fault the installer.”

Helpful Report

Posted 6 years ago

“Very disappointed, car only charging at 16- 20 miles per hour . Which is 50-35% less than advertised. So equivalent of 100 miles less per nightly charge ...even the engineer was puzzled why it was so low . Car is a 6 month old Tesla .”

Helpful Report

Posted 6 years ago

“It fused the garage and then nobody returned my call eventually spent ab extra £200 for wiring which the survey should have revealed a month earlier”

Helpful Report

Posted 6 years ago

“The unit doesn't work and I am now awaiting an engineer to come and fix it.”

Helpful Report

Posted 6 years ago

“I wasn't present for the install however this shouldn't of happened. A different charge point was installed without my consent. Despite the engineers explanation post install being there is a 60amp fuse and for safety a lower power charge point has been installed, I should have been given the option to explore upgrading to a 100-amp fuse first and consulted about if I wanted a lower power charger installed or if they should wait until I spoke with UK Power networks about the upgrading the mains fuse to 100 amps. During the booking process I asked some technical questions about the install as I agreed my electrician would run the cable from the consumer unit to the charge point location as I wanted it hidden in the wall (I understood Pod Point engineers would use external trunking which I dislike). I was given details of the cable I needed to purchase and the consumer unit requirements but at no point was I asked what power mains fuse I had at the property and that I couldn’t have the 7kw charge point if I didn’t have a 100-amp fuse. Secondly the charge point is not what I discussed on the phone. I was told on the phone the charge point would be white and black (as shown on the website) but the charger installed is grey and black. The while and black charger was one of the main reasons I chose Pod Point over others that were cheaper. The white and black charger would blend much better and look sleeker on my property's white rendered wall. I’m very upset with this entire process especially as I have paid my electrician to run the cable and purchase the cable in order the installation was tidy with no external trunking. I would very much appreciate if Pod Point contacted me in reply to my email advising of this as I want the matter resolved speedily.”

Helpful Report

Posted 6 years ago

“Cables were not fixed neatly to the wall and bad communication...”

Helpful Report

Posted 7 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews