The Pod Point install experience was very good. It was fortunate I was there to help as the cable had to be run from the meter box so I had to prepare the ground for the cable run (about 42 feet) while the install engineer was doing the electrics, if I hadn't of been there the whole install booking would have to have been abandoned. Had there been a pre-install survey the site would definitely have been prepared. However, the install engineer and I worked well together and got the pod point installed and tested within the allotted time frame. I successfully charged my car fully with pod point overnight and was pleased with the product. However, when I next used pod point the next day to top up the battery the system had failed (red light). I contacted the help desk and we went through some resets. Initially remotely by the HD and then by me on site guided by the HD. Pod Point failed to reset. So the HD advised me that a member of the service team will be in touch to arrange site visit. That was three days ago and I haven't heard a peep from Pod Point. I am not very happy and hence to low score for the install.