Utterly dreadful experience. The engineers that come out are brilliant - couldn’t be any nicer. However the booking experience is chaotic at best. You need to battle to get the central booking team just to keep the installer on-site and not go off to another job. The problem is they take all your money up front, promise a good experience then it feels like they hold you to ransom. Because I had already paid up front and the job had eventually started I continued with the process. Could not wait another month using a three pronged plug to charge the car or I would have cancelled the job. The installers themselves are brilliant.