Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

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4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process of ordering and arranging for the pod point installation was very straight forward. The installation engineer was very polite, efficient and completed everything in less than 3 hours. No mess, no fuss and now have an operational charger. Many thanks”

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Posted 3 years ago

“All done to high standard. On time. Friendly installer.”

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Posted 3 years ago

“Installer arrived on time and was very efficient”

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Posted 3 years ago

“Very, very happy with the whole process. Booking was fast and easy - and the installer did a great job on the day. Delighted :-)”

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Posted 3 years ago

“The information required for the installation was extensive and do think a site inspection prior would be more beneficial to the consumer. That said, the installation that was conducted was faultless. I am still waiting for my 5 year warranty which is disappointing, despite sending numerous emails for it.”

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Posted 3 years ago

“Due to a cancellation my PodPoint charger was installed within 4 days of purchase. Communication has been excellent and instal was quick and painless.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Very professional installation”

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Posted 3 years ago

“Installation engineer was punctual, polite and completed the work quickly and neatly.”

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Posted 3 years ago

“I am impressed with the Pod Point experience. The price was very competitive, I'd done my research and the functionality matches my requirements. The installation went well. The technician spoke to me at length to establish what I expected. He met those expectations. It works as anticiped and I am very happy. I recommend Pod Point for your hone EV charger requirements.”

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Posted 3 years ago

“The installation went very well. The installer was professional, efficient, and addressed any concerns and questions we had, patiently.”

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Posted 3 years ago

“A very good service”

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Posted 3 years ago

“I had the system installed within the week. Installer was very friendly and turned up exactly on time. Charger itself is very easy to use as is the app. 7.5 metre tethered cable allows lots of reach so I no longer need to shuffle the cars to charge”

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Posted 3 years ago

“Excellent service, proffesional, efficient, informative and friendly.”

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Posted 3 years ago

“Terrible customer service - limited ability to speak so they communicate through email - most of the ones I get are apologies for delayed responses. The app is virtually pre-war! Cannot give you live info (you have to wait until it’s finished / you unplug before you know how many miles you’ve added) The unit is ugly, large and tells you virtually nothing unless you go on the app The WiFi signal from the unit is a cheap unit - have had regular drop outs when the rest of the house (inside and outside eg Ring floodlight cameras etc) are fully operational. Poor support in these instances (like, none as I only use the home charger at the weekend as I have a good one at my office (BP)) Some simple advice - improve the app (re issues above) also - if the car is plugged into the unit - just charge the car!!!! Even if there is a schedule set-up (for the next day) it’s obvious the car wants charged NOW otherwise you’re messing about with schedules v manual charging (you have to select one or the other). If you keep manual then the unit doesn’t have the brains to charge for a period of time so just keeps going - not what you want when you get free electricity at work. Employ Customer Care advisors - not the numpties that work there currently who don’t use their initiative / clearly lazy or understaffed judging by the responses and the time taken (interestingly, they respond much quicker when reviews like this are posted - clearly they only care about sales and not after-sales service) Employ better quality installers - had a nightmare with the fool who did the instal - gave wrong information at the 1st attempt then didn’t carry out a simple action that would ah e completed it so had to wait several days for the completion). This was all after completing an extensive pre-instal document with several requested photos - they clearly didn’t look at them otherwise they would have turned up with the £1 clamp or advised it needed done - crazy as they wanted the earth clamped to an alcathene pipe - jeez - it’s plastic so a pointless exercise) All the above said, the cost incurred is way more expensive that the other offerings. Speaking to others who didn’t make the same mistake as me and chose another manufacturer / installer it seems most other options are preferable. I chose mine as it was offered when I ordered the car. Wish I had done my research so I’m not in this continual situation of rubbish hardware / software / customer care.”

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Posted 3 years ago

“Well Explained”

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Posted 3 years ago

“Ellis was great, efficient and did a very tidy job. Couldn’t rate more highly”

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Posted 3 years ago

“Cameron was very polite, efficient and was clear with explaining what was happening and the instructions on how to use the stystem Lovely guy”

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Posted 3 years ago

“From start to finish the service was excellent, you should not be surprised to get a slick professional service when you buy a product but I could not fault anything. The engineer was prompt, professional and tidy and answered all the questions.”

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Posted 3 years ago

“I am very pleased with the whole aspect of purchasing a charger with Pod Point. Their website is set up very well, and you answer some simple questions to establish if you'll have a standard installation. You then decide to go ahead and then provide more detailed information and pictures. The price was the best out there as there were no extra costs like with other installers.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews