Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering the Solo charging point was easy to do online and the installation team did a good job on time.”

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Posted 2 years ago

“Fast and efficient installation”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Very professional service from start to finish. Installer was extremely helpful and very friendly. Showed me how it works before he left.”

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Posted 2 years ago

“Professional handled and well installed by a very pleasant and efficient craftsmen.”

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Posted 2 years ago

“Installer was very good. It would be helpful if pod point had let me know what time installer was coming. It is difficult to find Pod Point's telephone number.”

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Posted 2 years ago

“Our electrician was so lovely, professional and worked through terrible rain to install first part. When the second part needed a new part ordering, they booked us in immediately and he came back, completing the job swiftly and cleaned up any mess. Thank you! We can’t wait to become part of the electric car club with our new pod point .”

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Posted 2 years ago

“Speedy service , everything explained clearly”

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Posted 2 years ago

“Initial contact really poor, took nearly 3 weeks of me chasing to get an installation date. Once the date was set the actual team who installed the charge point were excellent, great Comms, quick and tidy installation and spent time explaining how to use the charger and link to the app etc”

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Posted 2 years ago

“The process was good and installation was seamless the technician did a great job. Car not delivered yet so unable to test”

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Posted 2 years ago

“Very good. Really polite and professional installers.”

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Posted 2 years ago

“The original template that I completed to check that everything necessary was in place for a smooth installation was very thorough. The Installer called before the appointment to make sure all was still okay to go ahead and he was very polite, completed the installation quickly and made a tidy job. 10 out 10”

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Posted 2 years ago

“Very pleasant installer”

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Posted 2 years ago

“Excellent communication. Very simple process. Fitter conscientious and polite. Excellent service all round. Haven’t used it yet but have full contact details should I need any assistance. Thank you.”

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Posted 2 years ago

“Very vague about everything and totally inconsistent”

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Posted 2 years ago

“Really excellent customer service throughout. From the initiation of interest through to the installation at our home our experience has been first rate. Highly recommended.”

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Posted 2 years ago

“The installation could not be completed on the first visit as the incoming voltage (253V) was too high for the charger range (230V-250V), but was within the tolerance of UK supply voltages (216V - 253V). We had to contact National Grid to ask them to rectify the voltage supply level. Then we had to make several calls to Pod Point to arrange a second visit to complete the installation. We were disappointed that despite paying £1000 upfront for a service, we had to waste time and energy to arrange the modification of the incoming voltage ourselves. Furthermore, it is unacceptable that you are supplying a product that does not function across the tolerance range of UK supply voltages. As EV charging point installations become more frequent, this will be a growing problem and source of frustration for customers and DNOs.”

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Posted 2 years ago

“Mark was really helpful, quick install and friendly throughout.”

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Posted 2 years ago

“The booking process was long and complicated but once the site visit had been carried out the installation was efficient and as promised.”

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Posted 2 years ago

“Installer was great, very easy process from start to finish”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews