Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,140 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,140 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whole experience from order to installation was painless. I called up to chase up the install appointment a day or two after sending in the pre installation photos etc. The appointment came through an hour or so after I called. One week from order to install. The engineer who did the actual installation was excellent. Turned up on time , discussed the work required and carried it out quickly and very much to my satisfaction.”

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Posted 3 years ago

“Great service & well explained throughout”

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Posted 3 years ago

“I was happy with the installation, but found the online survey difficult. I would have preferred an engineer to call to carry this out.”

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Posted 3 years ago

“Installation procedure was really easy, we were able to book a date that suited our needs, the electrician arrived on time, he was polite and very friendly. He explained the procedure for installation and completed the work to a very high standard.”

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Posted 3 years ago

“I placed order on day one, completed a survey on day two and the installation was done on day three, yes, as quick as that. I spent some time deciding on which supplier and product to go with and Podpoint came out tops of my researcand value for money. So I was delighted, having put my trust in Podpoint, that they delivered such a slick customer experience. The installation engineer did a great job and explained everything to me in detail. I would have no qualms in recommending Podpoint to other considering their EV charger options.”

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Posted 3 years ago

“The engineer arrived on time, was pleasant and polite and worked promptly.”

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Posted 3 years ago

“Prior to the money being taken, Pod Point was very proactive and rang me a few times to ask whether I had made up my mind and explained the process. Once I had paid the money, everything went quiet! I had to ring several times to ask about the progress of my application and to get a date for installation. Anit wasn't as if they were very busy because, during my last phone call, they had a vacant slot the next day! And on the day the engineer came early as he did not have anything else on! After installation, I was informed that I would get an email within a day or two but nothing was forthcoming for a week, so had to ring them again. The person who answered was unclear and quite dismissive, said something about sending one immediately and again nothing happened for 3 days.”

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Posted 3 years ago

“Very nice guy who came to install the pod point and was on time and very efficient. Would highly recommend.”

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Posted 3 years ago

“Very nice people to deal with and speak to. We were dealt with as valued customer from initial enquiry to completion of installation. The process was simple throughout and very well thought out. Thank You.”

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Posted 3 years ago

“Very professional service. Punctual, clearly explained and quick job! No problems at all from start to finish (pre-order advice to installation and post-sales too).”

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Posted 3 years ago

“Very happy with installation”

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Posted 3 years ago

“Podpoint made the whole process very straightforward. Professionally handled from start to finish.”

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Posted 3 years ago

“Really pleased with the speed, quality of work and communication throughout - excellent job”

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Posted 3 years ago

“The guy booking in my installation was very helpful My installer was great! Can't rate the service highly enough.”

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Posted 3 years ago

“Wow. This is what customer service should be like. In 2023 everyone is struggling to get good products and services quickly. Podpoint has excelled in my current expectations. The ordering process was personal and simple, the site was great, the installer was well trained and friendly and the brand was new and fresh. Love!!!”

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Posted 3 years ago

“All went as planned Kevin fully explained all workings how to operate excellent install.”

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Posted 3 years ago

“Excellent service; fast, efficient, great communication from start to finish”

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Posted 3 years ago

“Very quick. Due to a cancellation, installation occurred within a couple of days of the order. Installation took less than 2 hours. Apart from a little noise and dust, it proceeded very smoothly.”

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Posted 3 years ago

“Easy instal Easy to use Very strait forward.”

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Posted 3 years ago

“The appointment was arranged very quickly, I had to trim some bushes and plants beforehand and the installer was flexible and worked around existing plants etc. The installer turned up on time and was friendly and efficient, letting me know what was going on and also planning in the power-off period etc. He explained how everything worked cleaned up and was gone with me very happy. I haven't used the charger yet as the car hasn't arrived.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,140 reviews