Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,125 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

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4.6

Based on 36,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked my home charger January 2024, they asked me some photos and council permission as well I gave them then I was waiting nearly a month, no any response after I phone them then they said sorry we will contact you again they booked a appointment I was taken day off from work they didn’t come. Second time booked another appointment I take another day off Engineer came he refused work third time they fixed Three days day off £450.00 ladder rent +extra hours work 280.00 this is cost for my hot point charger”

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Posted 2 years ago

“Very good service, efficient and helpful”

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Posted 2 years ago

“All was very good.”

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Posted 2 years ago

“Friendly and polite staff member, only took a couple of hours. Work tidy and area left clean following work. Great experience.”

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Posted 2 years ago

“Great communication all the way through the process. Engineer arrive when he said he would, listened to my requests and installed the Pod point perfectly. Very neat work and tidied up afterwards. Took the time to explain everything. All excellent.”

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Posted 2 years ago

“I am very happy with Eddy. He is very humble and very good job he done. Thank you so much.”

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Posted 2 years ago

“Simple process from selecting a charger on the website, the booking and survey of the installation, and then a top quality install by Ashley Parker (Podpoint electrician). From website to install it took a week for me. You need to be home for the electrician to do his work and he arrived/completed within the timeslot. So easy to plan your day around the install.”

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Posted 2 years ago

“Absolute cowboys. We requested they raise out charger rate to 7kwh, which they did. Now they've downgraded it back to 3.5kWh until we pay £150! Holding us to ransom, absolutely disgusting company, avoid them like the plague.”

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Posted 2 years ago

“The process of researching, ordering and installation was very straightforward. All necessary information was available on the website and customer service was made available each step of the way. My installer, Matt was great. When he arrived we discussed where we could install the Pod Point and what would be involved. When he completed the work he took me through everything to get started with charging my vehicle. Overall, the experience exceeded my expectations.”

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Posted 2 years ago

“Charger installed as working. When tried to use it couldn’t get it to charge my car.”

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Posted 2 years ago

“Zion was really patient explaining things, splendid job, thanks.”

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Posted 2 years ago

“Installer arrived right on time. Very pleasant, polite and engaging. Went through the process in detail. Minimal fuss or disruption. Really good service.”

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Posted 2 years ago

“Craig Burt fitted my Pod Point and he was just brilliant! Very friendly & knowledgeable about the product.”

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Posted 2 years ago

“Very polite and efficient and kept me informed throughout. Excellent service.”

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Posted 2 years ago

“Installer was thorough and did an excellent job. Explained the process clearly and gave me time to ask questions. Really nice chap! The install is nice and tidy and he allowed me to choose where I wanted it and certainly appreciated that the house looked nice from the outside and he wanted to ensure the pod point was installed in the best location. Post installation clean up was not that good though and there was lots of white render dust on the unit itself, and the fuse cabinet could have done with a hoover out afterwards as there are loads of chunks of plaster on the ground. This seems like something that should have been included. Would love to attach pictures but that seems to break the review process! When he left, I noticed that the charger itself was already very scored on the black plastic and it made me wonder if this is a second hand unit. Also, as I cannot link the device to my app yet, I think this is attached to someone else’s older account. On the topic of not being able to connect to the app. It will not link to my account at all and I have to wait up to 2 days for the help team to respond. Not really what I expected when first getting my pod point. My sister just had a hypervolt installed and she was able to track her spend within ten minutes of installation. Not sure why linking the app is taking so long. The ability to scan a QR code wasn't there as there was no QR code on the pod point. When I register the code manually it clearly states that it has sent me an email but no email arrived. Waited for hours and in the end I raised a case with the help desk. Telephone service is apparently only for urgent queries.”

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Posted 2 years ago

“A truly flawless experience. Placed order yesterday lunchtime: called by Podpoint at 4pm as there was a cancelation today . Engineer rang at 8.15 that he had completed his first job : arrived at 8.50 and job completed by 10.45. Clean , perfect communication throughout . Highly recommend.”

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Posted 2 years ago

“The installation was good with the installer working with us to achieve what was wanted.”

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Posted 2 years ago

“It was a tricky process, as I didn't have a straightforward cable run, so I already had to pay over what was quoted at the beginnig of the process. However Gareth Jones, with his years of installation experience was able to identify, the optimum route and was able to complete the instalaltion to a high standard. Thank you.”

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Posted 2 years ago

“Thanks for my install. Jen in the office was helpful and Steve the engineer was also great”

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Posted 2 years ago

“Absolutely faultless. Communication was clear from the start, work completed when expected by a professional, polite employee to a very high standard.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,125 reviews