Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zion was really patient explaining things, splendid job, thanks.”

Helpful Report

Posted 1 year ago

“Installer arrived right on time. Very pleasant, polite and engaging. Went through the process in detail. Minimal fuss or disruption. Really good service.”

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Posted 1 year ago

“Craig Burt fitted my Pod Point and he was just brilliant! Very friendly & knowledgeable about the product.”

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Posted 1 year ago

“Very polite and efficient and kept me informed throughout. Excellent service.”

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Posted 1 year ago

“Installer was thorough and did an excellent job. Explained the process clearly and gave me time to ask questions. Really nice chap! The install is nice and tidy and he allowed me to choose where I wanted it and certainly appreciated that the house looked nice from the outside and he wanted to ensure the pod point was installed in the best location. Post installation clean up was not that good though and there was lots of white render dust on the unit itself, and the fuse cabinet could have done with a hoover out afterwards as there are loads of chunks of plaster on the ground. This seems like something that should have been included. Would love to attach pictures but that seems to break the review process! When he left, I noticed that the charger itself was already very scored on the black plastic and it made me wonder if this is a second hand unit. Also, as I cannot link the device to my app yet, I think this is attached to someone else’s older account. On the topic of not being able to connect to the app. It will not link to my account at all and I have to wait up to 2 days for the help team to respond. Not really what I expected when first getting my pod point. My sister just had a hypervolt installed and she was able to track her spend within ten minutes of installation. Not sure why linking the app is taking so long. The ability to scan a QR code wasn't there as there was no QR code on the pod point. When I register the code manually it clearly states that it has sent me an email but no email arrived. Waited for hours and in the end I raised a case with the help desk. Telephone service is apparently only for urgent queries.”

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Posted 1 year ago

“A truly flawless experience. Placed order yesterday lunchtime: called by Podpoint at 4pm as there was a cancelation today . Engineer rang at 8.15 that he had completed his first job : arrived at 8.50 and job completed by 10.45. Clean , perfect communication throughout . Highly recommend.”

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Posted 1 year ago

“The installation was good with the installer working with us to achieve what was wanted.”

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Posted 1 year ago

“It was a tricky process, as I didn't have a straightforward cable run, so I already had to pay over what was quoted at the beginnig of the process. However Gareth Jones, with his years of installation experience was able to identify, the optimum route and was able to complete the instalaltion to a high standard. Thank you.”

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Posted 1 year ago

“Thanks for my install. Jen in the office was helpful and Steve the engineer was also great”

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Posted 1 year ago

“Absolutely faultless. Communication was clear from the start, work completed when expected by a professional, polite employee to a very high standard.”

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Posted 1 year ago

“Excellent service. Quick response. Easy process. Very good communication to arrange the instalation.”

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Posted 1 year ago

“Great service. Really friendly and explained everything.”

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Posted 1 year ago

“Excellent work only to discover it was a type 1 and not a type 2. So it has to be done again. Not the installers fault.”

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Posted 1 year ago

“I’m new to EVs but everything about the ordering and installation of my home charger has been quick, efficient and easy. Thankyou very much.”

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Posted 1 year ago

“Effortless and stress free installation.”

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Posted 1 year ago

“The whole process from start to finish was very simple. The engineer arrived on time and did a fantastic job.”

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Posted 1 year ago

“Good service prompt experienced and helpful and pleasant electrician”

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Posted 1 year ago

“Very good, professional fitter, tidy job”

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Posted 1 year ago

“Thanks Craig for making the installation hassle free and Molly for setting everything up. The ordering process was easy and everything was well explained. I would recommend pod point to friends and family following my experience!”

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Posted 1 year ago

“Great level of service from the start and the Engineer was very professional and did a great installation”

Helpful Report

Posted 1 year ago

Pod is rated 4.6 based on 36,115 reviews