Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy installation process, clear communication, great installation with a friendly and customer focussed approach.”

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Posted 2 years ago

“Dillon kept us updated on his timescales and came exactly when he had informed us. The installation went very smoothly and he gave us all the information needed to operate the charger, along with some good tips and advice. Wouldn't hesitate to recommend :)”

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Posted 2 years ago

“The engineer arrived at the agreed time and was very polite, tidy and efficient in carrying out my installation”

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Posted 2 years ago

“Excellent installation. The process of the installation was explained and really helped to confirm the right location for the pod point. The installation itself was really quick, with little mess. The explanation of how the pod point works was really informative.”

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Posted 2 years ago

“All good, no issues”

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Posted 2 years ago

“Very pleased overall. While guided, nonetheless had to do the pre installation site survey myself. Quite a bit of form filling involved which took much longer than the 5 to 10 minutes suggested. I guess they have yet to move on from Covid, and given the price, I feel this should have been done by their staff, not me. When it came to getting the work done, all good though. Nick, their installer did an excellent job, exactly as I wished. That side of it was perfect and the home charging experience is very good.”

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Posted 2 years ago

“Dillon, the Pod Point Electrician arrived on time, as arranged and fitted the charger within 3hours. A very tidy and professional job.”

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Posted 2 years ago

“Excellent service from first point of contact to installation. App is very informative.”

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Posted 2 years ago

“Really easy process, company was proactive in contacting me by phone to ensure i was comfortable with the web order. Quick booking and no fuss installation”

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Posted 2 years ago

“1 week after payment, installed by a pod point engineer who was very friendly and knowledgeable. Couldn’t do enough for us and explained the product and works perfectly.”

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Posted 2 years ago

“All went very smoothly and efficiently on the day. Good Work.”

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Posted 2 years ago

“Effortless from start to finish. Engineer was excellent also. Tidy and efficient”

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Posted 2 years ago

“Amazing service from the initial process of the pre-installaion survey to the scheduling, culminating in a very positive installation by a great engineer. I could not recommend highly enough.”

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Posted 2 years ago

“Very friendly and efficient. Thanks!”

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Posted 2 years ago

“Overall I feel like Pod Point did a good job for me. My review might be weighted a bit by the fact that I got the unit free with a Jaguar I bought. I might be less inclined to roll with any issues if I had paid for it myself. The process of getting the order moving was fairly good. There was a bit of confusion over whether or not I needed to get bonding done on the gas meter, or if Pod Point would do it. The confusion was only slight and it turned out they would do it, in my case. However, when the engineer arrived he said it didn't need any bonding due to it having a plastic pipe. I feel like the Pod Point form could have told me about that, and saved everyone some time. The appointment was arranged quickly, I'm happy with the waiting time. Although I was firstly given an afternoon slot, which Pod Point then changed to an early morning slot, so that was a slight bother... but again I felt like it was ok since I wasn't paying for it, plus the installation was being arranged quickly, and at least it wasn't changing the date. The installer was professional, polite and friendly. He installed it quickly. The installation was only done yesterday so I can only comment on how it seems within this short time. I checked the unit was charging the car before the installer left, and it was... but when I came back to the car 2 hours later there wasn't much charge in it, it seemed the same as a 3-pin plug charge... So I called Pod Point. The person I spoke to at Pod Point was very efficient and remotely looked at what was happening. He first said that it seemed like the charge had stopped short due to a fault in the unit (which he cleared) but then also added that the unit hadn't been set to full output power (so he also increased that power remotely). So... The efficiency in dealing with the issue was impressive, but I have to deduct a star because there was an issue, and I wonder whether some people might just not question the amount of charge and therefore might be getting slower charge than they could. Overall it was a good experience, just not 100% perfect and I wouldn't have expected any issues so soon after installation so I can't give the 5 stars. I'm less impressed with the Pod Point app, which seems hard to understand or doesn't do what it says it's doing.”

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Posted 2 years ago

“Good, efficient install. Good charging experience once installed.”

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Posted 2 years ago

“Excellent communication and installation”

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Posted 2 years ago

“Installed when promised a very neat installation would recommend this electrician top marks”

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Posted 2 years ago

“Excellent installation, the installer was very conscientious”

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Posted 2 years ago

“I was impressed with the guy who came around and fitted the pod. He was brilliant and worked around me which was great.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews