The installation by Edward was done very professionally. He was very patient explaining all the features. However the time from ordering to installation was too long being 22 days. Shortly after installation the charger stopped working which was reported on 25 August. The projected repair visit I was given was 11 September when I am not available. I rang to try to arrange a suitable date only to be told that I could not speak to anyone to rearrange an appointment. That was 2 days ago and despite emailing back I have not been given a new date. This is appalling treatment. Having to wait 17 days for a repair on a new installation is unacceptable as is the fact that I have had no response to my e mail.