Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

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4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Effortless from start to finish. Engineer was excellent also. Tidy and efficient”

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Posted 3 years ago

“Amazing service from the initial process of the pre-installaion survey to the scheduling, culminating in a very positive installation by a great engineer. I could not recommend highly enough.”

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Posted 3 years ago

“Very friendly and efficient. Thanks!”

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Posted 3 years ago

“Overall I feel like Pod Point did a good job for me. My review might be weighted a bit by the fact that I got the unit free with a Jaguar I bought. I might be less inclined to roll with any issues if I had paid for it myself. The process of getting the order moving was fairly good. There was a bit of confusion over whether or not I needed to get bonding done on the gas meter, or if Pod Point would do it. The confusion was only slight and it turned out they would do it, in my case. However, when the engineer arrived he said it didn't need any bonding due to it having a plastic pipe. I feel like the Pod Point form could have told me about that, and saved everyone some time. The appointment was arranged quickly, I'm happy with the waiting time. Although I was firstly given an afternoon slot, which Pod Point then changed to an early morning slot, so that was a slight bother... but again I felt like it was ok since I wasn't paying for it, plus the installation was being arranged quickly, and at least it wasn't changing the date. The installer was professional, polite and friendly. He installed it quickly. The installation was only done yesterday so I can only comment on how it seems within this short time. I checked the unit was charging the car before the installer left, and it was... but when I came back to the car 2 hours later there wasn't much charge in it, it seemed the same as a 3-pin plug charge... So I called Pod Point. The person I spoke to at Pod Point was very efficient and remotely looked at what was happening. He first said that it seemed like the charge had stopped short due to a fault in the unit (which he cleared) but then also added that the unit hadn't been set to full output power (so he also increased that power remotely). So... The efficiency in dealing with the issue was impressive, but I have to deduct a star because there was an issue, and I wonder whether some people might just not question the amount of charge and therefore might be getting slower charge than they could. Overall it was a good experience, just not 100% perfect and I wouldn't have expected any issues so soon after installation so I can't give the 5 stars. I'm less impressed with the Pod Point app, which seems hard to understand or doesn't do what it says it's doing.”

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Posted 3 years ago

“Good, efficient install. Good charging experience once installed.”

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Posted 3 years ago

“Excellent communication and installation”

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Posted 3 years ago

“Installed when promised a very neat installation would recommend this electrician top marks”

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Posted 3 years ago

“Excellent installation, the installer was very conscientious”

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Posted 3 years ago

“I was impressed with the guy who came around and fitted the pod. He was brilliant and worked around me which was great.”

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Posted 3 years ago

“Fantastic installation by the engineer, neat, efficient and didn't even need to knock off the power like originally anticipated. No issues to date and the app is great to use.”

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Posted 3 years ago

“Just had my instalation. Nick was on time, highly professional, very skilled & exceptionally helpful when I fired endless questions at him. Could not recommend Nick & your company more highly. Thanks again - Geoff Evans”

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Posted 3 years ago

“Connor was pleasant and worked hard”

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Posted 3 years ago

“The engineer was very efficient and highlighted how it would be installed and gave a couple of options for the cable routing. The speed of installation was good with only 15mins of power outage. No mess and very neat cable routing. Also set up the Pod point to the wifi in a fraction of the time it would have taken me. Excellent Engineer and very well mannered.”

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Posted 3 years ago

“So so. Communications take days between emails. Decent product, but took a very long time to get set up (organising what needed to be done). It would have been better for an engineer to come around and provide confidence and a plan. Cable routing left untidy”

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Posted 3 years ago

“Very clean and efficient installation. Arrived early and completed within a couple of hours. Answered all my questions and have a demo. So far so good!”

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Posted 3 years ago

“Installer Mike, efficient, knowledgeable, and just happy to do his job. Excellent work and really pleased with the outcome”

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Posted 3 years ago

“The ordering and commissioning process was hard work, but once we got past that the actual installation was excellent. Matt, the electrician, was brilliant and explained everything on the day.”

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Posted 3 years ago

“Professional, careful and considered approach to installation.”

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Posted 3 years ago

“Aaron was brilliant, polite, explained what he needed and planned to do, gave timelines for power outage to help me work meetings around this, gave full review of completed work, usage and set up. Cleaned up the work area too. Nice fella, could rate more highly!!”

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Posted 3 years ago

“Dan the fitter was knowledgeable, polite and very professional.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews