Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,123 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,123 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication was poor. The form regarding our looped supply was incorrectly filled in by pod point staff. This caused a lot of confusion with us and our supplier. A fitting was booked before this was resolved. My appointment cancellation was not passed on internally. We were told by that everything for the loop was sorted and we’re promised the documentation would be sent to us to confirm, this never happened. In the end we relied on Northern Power to tell us. The engineer who completed the fitting was excellent. Helped us decide where to site, explained the full process, was really friendly and professional and gave clear instructions on use before he left.”

Helpful Report

Posted 3 years ago

“Good experience. The one point I would raise for consideration was that after I had filled in the questionnaire, I did not receive an email acknowledging receipt of this or informing me what would happen next- subsequently I had to phone you a few days later to confirm the document had been received and to ask about the next step of installation.”

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Posted 3 years ago

“Ordered the pod point 3 charger on a Friday, a very easy process, I sent them a few photos of meter/location of where I wanted it / driveway type & one of the route for the cable. Got an installation date of the following Monday. All fitted in a few hours, a couple of chaps EDF came & fitted the device, they safety checked all the existing house wiring, cleaned up after the work. Couldn’t fault them. Explained how the device worked, had some problems trying to get a WiFi signal to the device but that seems to have sorted itself now.”

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Posted 3 years ago

“Excellent from ordering on the website to installing. Very easy site to navigate and the pre, during installation and post service was 1st class.”

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Posted 3 years ago

“A great company to deal with. A very well laid out website with great information and very easy to use for the whole process. The communication after booking was fantastic. The installation date was amazingly quick and the engineer who installed it was excellent. He called before arrival, explained everything when onsite and was very professional. The care that he took with every detail was spot on”

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Posted 3 years ago

“Very prompt service. Fitter was thoughtful and smart about pod positioning and did a quick and good install”

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Posted 3 years ago

“Very professional, friendly installation. Everything was explained really well. The engineers were communicative about when we needed to turn the power off briefly. We had a team of two; a senior and an apprentice learning the ropes which was nice to see.”

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Posted 3 years ago

“Great and quick installation, engineer was very helpful and answered all my questions”

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Posted 3 years ago

“The installation was carried with thought and consideration. The explanation of operation was easy to understand. Altogether a very efficient and professional service.”

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Posted 3 years ago

“Excellent. Tech who installed was brilliant. helpful, friendly and knew his job.”

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Posted 3 years ago

“Unreliable equipment, scheduled charging fails on a regular cadence meaning my car isn’t being charged overnight during the cheaper tariff. PodPoint CS is non existent, unable to reach anyone except through email and it takes weeks to get responses.”

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Posted 3 years ago

“Issues with bonding. Couldn’t install practically impossible to communicate with Pod Point. Emailing takes about 2 weeks to get response. Apparently it’s now set up but I have no instructions. Engineer said they weren’t in box and would get sent out. Still not received I’ve emailed however looking forward to the next 2 months trying to get a response!! Charger still showing red. No idea if that’s correct or not or even who to contact. Very poor communication”

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Posted 3 years ago

“All very straightforward with clear instructions.”

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Posted 3 years ago

“Saf was very friendly and has done a very tidy job installing our new home charger.”

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Posted 3 years ago

“Great service. Really quick install from ordering. Order process was easy and clear instructions on photos needed. Customer service excellent, and install engineer was right on time and very neat and tidy install. Explained everything and demonstrated the charger. Overall highly satisfied and would 100% recommend to anyone.”

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Posted 3 years ago

“The installer was very freindly and explained how the whole process worked very well. Made sure I was happy before leaving”

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Posted 3 years ago

“Charger is good. Fitter did not put the point exactly where I requested.”

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Posted 3 years ago

“Excellent service and installation. Both installation engineers were courtious and helpful with advice etc. And the installation booking process was pretty easy too.”

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Posted 3 years ago

“I'm delighted with the service provided and the quality of the installation.”

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Posted 3 years ago

“Excellent swift service Installer very informative”

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Posted 3 years ago

Pod is rated 4.6 based on 36,123 reviews