Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,140 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,140 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

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“Installer friendly, informative and professional. Managed to create a different route from under stairs to driveway, without using trunking and making it a neat job.”

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Posted 4 years ago

“Great perseverance in the face on heavy rain and, at times, thunder. Arrived promptly and did a very neat job.”

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Posted 4 years ago

“Very nice, fast response, professional”

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Posted 4 years ago

“All very efficient, quick and clear.”

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Posted 4 years ago

“First class service and very quick. Installed in two days from my order and the Engineer was helpful and very knowledgeable.”

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Posted 4 years ago

“The person who installed the Homecharger was very efficient and extremely helpful about putting the charger in the position I wanted it. His work was very neat and I was very pleased.”

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Posted 4 years ago

“The installation engineer did a great job with the cable run. I had expected it to be surface mounted inside trunking but he found a better, tidier route under the floor, resulting in a very neat installation. In all it took just over two hours. An excellent professional service.”

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Posted 4 years ago

“There was a lot of faffing about because our electrics needed upgrading before Pod Point could install the charger. They have been great..really helpful and very flexible.”

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Posted 4 years ago

“Jordan was an excellent installer of the podpoint. He communicated via text prior to the appointment, attended on time, kept me up to date with where he was up to in the installation process, was polite and courteous throughout, did an excellent job with the installation itself and tidied up afterwards. Couldn’t really have asked for more.”

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Posted 4 years ago

“Disappointed that I had to send many photos, save and download. Wasn't told of this when ordering. However, the installation was fantastic and was an excellent service. Very pleased. Quick and efficient. Dan who installed was very polite, skilled and pleasant at all times.”

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Posted 4 years ago

“The overall experience was great. One of the customer service members i spoke with provided useful advice which meant i didnt waste money ordering accessories i didnt need. The installer, Cameron, was great especially from a customer service perspective. He explained the process clearly amd his interactions were spot on.”

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Posted 4 years ago

“excellent installment”

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Posted 4 years ago

“Excellent electrician, inspected all the wiring and boxes and decided where it can done from and did a clean excellent fob of fitting and explaining use of the charger”

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Posted 4 years ago

“Absolutely brilliant service”

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Posted 4 years ago

“Super Efficient Process - Highly Recommended”

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Posted 4 years ago

“The first survey appointment didn't happen but the installation by Mark was very tidy, efficient and helpful.”

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Posted 4 years ago

“Great communication, seemless. Tidied up well also Thank you Sandra”

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Posted 4 years ago

“Communication was poor. The form regarding our looped supply was incorrectly filled in by pod point staff. This caused a lot of confusion with us and our supplier. A fitting was booked before this was resolved. My appointment cancellation was not passed on internally. We were told by that everything for the loop was sorted and we’re promised the documentation would be sent to us to confirm, this never happened. In the end we relied on Northern Power to tell us. The engineer who completed the fitting was excellent. Helped us decide where to site, explained the full process, was really friendly and professional and gave clear instructions on use before he left.”

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Posted 4 years ago

“Good experience. The one point I would raise for consideration was that after I had filled in the questionnaire, I did not receive an email acknowledging receipt of this or informing me what would happen next- subsequently I had to phone you a few days later to confirm the document had been received and to ask about the next step of installation.”

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Posted 4 years ago

“Ordered the pod point 3 charger on a Friday, a very easy process, I sent them a few photos of meter/location of where I wanted it / driveway type & one of the route for the cable. Got an installation date of the following Monday. All fitted in a few hours, a couple of chaps EDF came & fitted the device, they safety checked all the existing house wiring, cleaned up after the work. Couldn’t fault them. Explained how the device worked, had some problems trying to get a WiFi signal to the device but that seems to have sorted itself now.”

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Posted 4 years ago

Pod is rated 4.6 based on 36,140 reviews