Communication was poor. The form regarding our looped supply was incorrectly filled in by pod point staff. This caused a lot of confusion with us and our supplier. A fitting was booked before this was resolved. My appointment cancellation was not passed on internally. We were told by that everything for the loop was sorted and we’re promised the documentation would be sent to us to confirm, this never happened. In the end we relied on Northern Power to tell us. The engineer who completed the fitting was excellent. Helped us decide where to site, explained the full process, was really friendly and professional and gave clear instructions on use before he left.