The initial service was great. Response to my order was very quick and an appointment for installation came the next morning. The installation itself was good and the engineer explained everything. A few days later we received our EV, we managed three charges in two days and then the Pod Point stopped working completely. I now have to use the 3-pin plug charger which takes ages to fully charge my car. No update yet as to when Pod Point will come and fix the issue. It’s a huge amount of money - ~£1000 for a device that was used three times before breaking. I would have expected a much quicker response to the issue and certainly feel disappointed now.