Prior to the money being taken, Pod Point was very proactive and rang me a few times to ask whether I had made up my mind and explained the process. Once I had paid the money, everything went quiet! I had to ring several times to ask about the progress of my application and to get a date for installation. Anit wasn't as if they were very busy because, during my last phone call, they had a vacant slot the next day! And on the day the engineer came early as he did not have anything else on! After installation, I was informed that I would get an email within a day or two but nothing was forthcoming for a week, so had to ring them again. The person who answered was unclear and quite dismissive, said something about sending one immediately and again nothing happened for 3 days.