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Pod Point Limited Reviews

4.6 Rating 39,701 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,701 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

Bradley Forrest

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When the installation was completed. The installer didn’t tidy the surrounding area and the finished job inside the electrical meter was very untidy”

Posted 5 months ago

“The installer was wonderful - polite - friendly and good in communication. Sadly for the main HQ you spend many hours on the phone chasing and they take your payment up front and do not follow responding to emails within 48 hours as per their notification.”

Posted 5 months ago

“Tried to call to ascertain whether broadband was essential or desirable for the install. 14th in the queue. Tried again, big queue. Therefore cancelled online via the email I had. It said it was cancelled. Therefore did not go the house the following day. Podpoint was then installed without my knowledge. I did not get to specify where it went. Listed building, conservation area, multiple caveats on what goes where and the “street scene” etc. It now has a podpoint facing the road rather than hidden at the side. Why did the online thing say it was cancelled. Why would you not ask the homeowner exactly where they want it? Sent pics of the area and where power supply was but wanted to direct so it wasn’t facing the road.”

Posted 5 months ago

“Really disappointing experience. The installation technician was surly by nature and has carried a pretty poor quality installation. I asked for the cable to be clipped above the garage door and left a photo with the route highlighted. Instead the cable was looped over the roof rafters.”

Posted 5 months ago

“So after researching which power point to purchase, Pod Point seemed to be the most popular and also had an award for best home charger from What Car Magazine, so I thought I would be in good hands. The ordering process was good, however, what really lets this company down is the really really terrible communication. I needed a site visit to see where the charger could be fitted and I replied to Bob Harris to say I agreed to the £100 fee if it needed to be applied to agree and said I needed to get the site visit booked in urgently as my new car was arriving. And I then waited for a response, and waited, and waited... for about 3 days! I emailed again to chase up, again and got no response. I then picked up the phone and went on hold for 45 minutes to speak to somebody. I called around 7-8 times and held on for 30-60 minutes at a time. Eventually,over a few days. I did get hold of somebody after holding for over an hour. I spoke to a guy who was nice enough but seemed quite inexperienced - I asked to speak to a Director or Manager to which he told me they were not available, I asked him to ask somebody to call me back - I am still waiting! Joel came to do the site visit, and he was great, we figured out the best way to install the Pod Point, so I was left feeling comfortable. He was due to come next Tuesday 21 November, however last night Alex called to say that they had a cancellation and could come this morning - I agreed as I am very keen to charge my car ASAP. Alex said that the installer 'will be with be nice and early at 8.00am'. I didn't walk my dog this morning as I was waiting for the installer. After texting Alex he said he would be with me between 8am and 10am. Then Joel called and gave me an update, he got to me just before 10am. 10am was never an issue, but what is an issue is planning my morning around the installation and it not happening for another two hours. I could have walked my dog before Joel came. Joel was a brilliant lovely guy who did a great job, however, he is let down by the communication in the office - it is truly dreadful. I am hoping I don't have any issues with my Pod Point because I dread to think how long I will hold on for to get it sorted. It seems to be a great product and the Joel was brilliant, but you will need to up your game on the emails and phone communication - people expect a lot lot more, I have had better service phoning my Doctors Surgery which is a disaster.”

Posted 5 months ago

“Placed order easily enough although they over-promised speed of delivery a little. They missed a loop supply in the online survey (done twice) which means that the energy supplier must check suitability. This looped supply was obvious in the audit and spotted by the 1st installation engineer immediately. This issue around the survey is quite important as it could have meant that my property was unsuitable for installation. It also wasted 2 weeks. Then organisational problems within POD POINT become apparent. Contacting the energy supplier to organise another survey was only done when seeing nothing happening I pushed PP (again lost weeks). Responding to the ok to proceed from the power supplier again did not happen until I chased. When I was told they had been told there was a problem and then that they had not received any info. Both were untrue as I had been on the email from the power supplier to PP and followed it up separately myself (again lost weeks all the while I am using local charge points at cost and inconvenience. The complaint procedure is slow and 1st response is, predictably, to reject. Then with some persistence, they offered 50 pounds goodwill (or take us to court) which does not cover me for the extra charge costs let alone the inconvenience. On the plus side, both engineers that visited to install were efficient and the final installation was good. My verdict is that if everything is standard then PP will probably be ok. If any problems you have to manage them.”

Posted 5 months ago

“Key lock was not installed on our home pod point despite being paid for. I’ve contacted customer services several times by message and left a message on the telephone. I have not had any response apart from one message saying that my case had been passed onto “Alexander” to deal with. Not heard anything from Alexander. The installer was very good but the whole experience has been spoiled by the lack of response subsequently. The fact that the key lock has been paid for and the failure to rectify the problem gives the impression that Pod Point does not look after its customers.”

Posted 5 months ago

“Long wait from order to installation. I ordered a holster and asked for more information about the locking device but received neither. After installation, my bathroom and kitchen lights did not work and the house alarm kept going off during the night. I had to call out my electrician (on a Saturday morning) who found that a wire had been removed from the main fuse board and not put back in place.”

Posted 5 months ago

“Customer service is responsive however , they are so lack of men power to actually install the charge, I ended up waiting for just over 2 months to get it installed as the first appoint was cancelled on the date.”

Posted 5 months ago

“This was my 2nd Pod Point install. The first was during the start of the Pandemic in 2020. That took less than a month to complete even with all the restrictions... Fast forward to Aug 23, we moved home and wanted another Pod Point at the new property. Pod point wanted just as much £££ as a new install to move the existing PP to our new property 🤨. As there was a new version out, we went for the new. Cut a very long 3 1/2 months of wrangling between the franchised installer and Pod Point install team it was fitted. This was only after PP insisted we have an electrical inspection completed as it is an older property. Meanwhile, our plug-in hybrid car's petrol use went through the roof as we were unable to home charge. As well as this, I am unable to use the PP App as it doesn't recognise the new address as belonging to the original username... The installer said we'd have to create a new account with a different e-mail, which we don't have. Overall, rather a disappointing install compared to the first back in 2020. That said, we can now charge the car, using the Volvo App to schedule the charge at a cheap rate rather than the PP App which we can't log on to.”

Posted 5 months ago

“The podpoint was not fitted where requested, engineer asked my partner to phone me whilst i was away on Business stating that the wire would look unsightly, as a result i have a modern podpoint on the front wall of a 1853 Building that now looks ridiculous and is an eyesore. Basically, the engineer was lazy and did not wish to fit a 10m cable and wanted to fit the podpoint nest to the electric meter. The podpoint would not work and it took me a week to make contact and have it reset.”

Posted 5 months ago

“Charger only provides 2.3k of charge instead of the 7kw that it should so it takes ages to charge the car, have tried to contact Pod Point to resolve but no one ever gets back to me.”

Posted 5 months ago

“Disappointed, we had to pay all monies upfront before even trying to order. You have had funds for over a month. Communication by email is unwieldy and not convenient, especially after 5pm on a Friday night!!! The right hand doesn't seem to know what the left is doing!”

Posted 5 months ago

“The customer service wasn’t that great. On occasions I waited almost a week for a reply. I never got straight answers and this dragged out the process. Installation was fab. No complaints there.”

Posted 5 months ago

“Communication from the customer service department is appalling, I had to call everyday for an update even though I was told I would get a call back. One of the gents on the phone was very rude every time I spoke with him. Was told that they could get the product installed quickly? Took 5 weeks. The installation engineers were fantastic.”

Posted 5 months ago

“Generally it was a good install, however my electricity meter box door is now broken, I cannot get the correct pod point identification number on the app and so I cannot log onto the thing on the app.”

Posted 6 months ago

“POD looks great, installer was brilliant and put it exactly where I wanted etc. however failed on day 1. Has taken a month to get it resolved and the customer service is a joke for the vast majority I dealt with (one was actually very good), they simply do not read mails, do not respond and keep sending standard messages. No resolved happy with the product, but surely it didn’t need to be that hard to get it fixed, when ultimately it was broken on installation.”

Posted 6 months ago

“Overall I'm afraid to give a poor review. I am struggling to put acceptable because I do not feel that the whole process was acceptably managed. First, the installation guys were brilliant, the guys were amazing. Them alone is 5 star service. They were careful, courteous, and highly skilled. An A1 service from them. However, the management of the installation at the central office, and contacting you both by email and on the phone was the most appalling process I have ever experienced. This is for a number of reasons all of which you and I will have recorded from my correspondence with you. In summary, the problems all stemmed from your management of the installation dates and the ladder requirement. Something to me so simple to do was just dealt with by such utter incompetence. Being on hold for sometimes 30 minutes to confirm a delivery date only to be told no one was available to talk to me because "all managers are at lunch" feels pathetic. To be told over the phone repeatedly on separate occasions that I will be contacted "at the end of the day" or "first thing tomorrow" only to hear nothing until I chase is bad management. To be told that it is my responsibility to keep a ladder secure and safe for days, after and not before I've paid for the additional service is simply wrong. Furthermore, you cancelled an install at 3pm for an 8am install the following day with absolutely no explanation until I call just poor communication. There is a clear lack of care about your customers needs around taking time of work to be home and not earning is a real lack of the quality of service you should be providing. I used to recommend pod point as I've had one of your home chargers for years. This install is my second one, and the tech is very reliable. However, this service has scared your reputation in my mind.”

Posted 6 months ago

“If you have to phone and speak with someone, your level of customer service communication is awful. 30 mins waiting in queue with really bad music! Then someone answers to say I'll pass you through to somebody else, another 20 minutes waiting and then the original person comes back on the line to say someone will call you back within two hours, the call doesn't come and so repeat the whole process again !!”

Posted 6 months ago

“The customer service and communication was very. I had to phone for updates on emails and photos submitted having received no reply. The installation engineer was very helpful but was not able to fit a working connector head as he had not been supplied with working parts.”

Posted 6 months ago

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Pod Point Limited is rated 4.6 based on 39,701 reviews