Overall I'm afraid to give a poor review. I am struggling to put acceptable because I do not feel that the whole process was acceptably managed. First, the installation guys were brilliant, the guys were amazing. Them alone is 5 star service. They were careful, courteous, and highly skilled. An A1 service from them. However, the management of the installation at the central office, and contacting you both by email and on the phone was the most appalling process I have ever experienced. This is for a number of reasons all of which you and I will have recorded from my correspondence with you. In summary, the problems all stemmed from your management of the installation dates and the ladder requirement. Something to me so simple to do was just dealt with by such utter incompetence. Being on hold for sometimes 30 minutes to confirm a delivery date only to be told no one was available to talk to me because "all managers are at lunch" feels pathetic. To be told over the phone repeatedly on separate occasions that I will be contacted "at the end of the day" or "first thing tomorrow" only to hear nothing until I chase is bad management. To be told that it is my responsibility to keep a ladder secure and safe for days, after and not before I've paid for the additional service is simply wrong. Furthermore, you cancelled an install at 3pm for an 8am install the following day with absolutely no explanation until I call just poor communication. There is a clear lack of care about your customers needs around taking time of work to be home and not earning is a real lack of the quality of service you should be providing. I used to recommend pod point as I've had one of your home chargers for years. This install is my second one, and the tech is very reliable. However, this service has scared your reputation in my mind.