Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was seamless and it was left where requested. Don't like to be picky but the double upward vertical shoot sprouting up from 3ft below the top of the tree makes it quite ugly and it can't be cut out without leaving a big bald spot which is a bit disappointing for a first timer. To be totally honest, the Raynes Park pub car park have exactly the same type of trees, without the deformity, and for £30. It was convenient for us to have it delivered this year, but a lesson learned for us. We would not have chosen this one had we seen it beforehand. We would have had one without the strange top. It is being decorated as I write so too late to do anything about it - but - whilst the idea of using you seemed like a good one, I will return to the pub car park next year and save quite a lot of money. Great service for offices and people working long hours, but think I'll stick to the traditional tree hunt next time around and spend the extra £30 odd on presents for the family. Happy Christmas and thanks.”

Helpful Report

Posted 12 years ago

“Previously the installers have swept up the pines after putting the tree up but that was not included this year.”

Helpful Report

Posted 12 years ago

“Good delivery. Lights more on the cool side rather than warm white. Did not figure out yet the multifunction aspect of them”

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Posted 55 years ago

“Tree looks excellent this year - once again!”

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Posted 55 years ago

“Really great! Best tree I've ever had in fact! The tree was very bushy and has kept its needles nicely for over 2 weeks now (we have kept it well watered though). Smell is good and so handy to have it delivered to the door. Delivery man was great too!”

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Posted 55 years ago

“lovely tree, delivered as expected, strong branches, smells lovely...my little girl is delighted and I am too!”

Helpful Report

Posted 55 years ago

“for several years we have bought our tree from Roehampton Gate in Richmond Park, and I must say every year the tree has been amazing, this year we ordered from the website and it went wrong from the start. After selecting the premium service I was not aloud to pick day or time and when we did receive the tree we was out and it was just left lying in the drive, I must point out though I did speak to someone who arranged refund of this service. What I would like to know is are the trees you supply for home delv and Richmond park from the same supplier? this is as always we had a six foot tree and it was very sparse from 4ft which is where the branches stopped, and needles fell more this year which I must say has never happened before.I wanted to inform of this year as this is totally opposite to what we have had in previous years. We will still be buying our tree from you, but do you recommend buying from the Park\n\n”

Helpful Report

Posted 11 years ago

“Fresh tree with soft needles, however for a non drop tree I am not impressed. Expected mess setting up this tree but as soon as you touch it loads drop. Fed up hoovering today 4 flights of stairs (not your fault) and front room 3 times during set up. If this is a non drop tree would hate to see a normal one. Considering artificial tree next year because if the mess”

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Posted 12 years ago

“another fine tree and looks like it will last as previous years”

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Posted 18 years ago

“nice”

Helpful Report

Posted 55 years ago

“I called the driver at around 4.30pm as I needed to pick up my daughter. Was told delivery would be within 2 hours. The tree finally arrived at 9.30pm. Luckily the tree itself is amazing.”

Helpful Report

Posted 12 years ago

“Reasonable Price”

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Posted 55 years ago

“Payment, delivery was excellent, although once i was decorating y tree i have found that it has a lot of mud on the tree. This makes part of it look as if it is dying.”

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Posted 12 years ago

“Whilst the tree is beautiful and it was super easy to organise delivery, the decorations didn't arrive and the lights have already blown a fuse. So overall it was a little disappointing.\n”

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Posted 12 years ago

“beautiful tree, so perfect some people thought it was fake”

Helpful Report

Posted 55 years ago

“nice”

Helpful Report

Posted 55 years ago

“always a great tree”

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Posted 55 years ago

“very nice; lots of berries which have remained in situ 'til today (25 Dec)”

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Posted 15 years ago

“a wonderful tree - the first real tree we ever bought, and I never thought I'd love a real Xmas tree so much!”

Helpful Report

Posted 55 years ago

“One tree nice but shorter than ordered - second tree on the skimpy side although not as bad as 2012.”

Helpful Report

Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews