Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality”

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Posted 55 years ago

“beautiful tree :0)”

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Posted 18 years ago

“Hi - I paid for premium delivery between 6-10pm but the delivery turned up at 2pm. Bit of luck I was home, but it made a mockery of paying an extra £25 for a time slot. The tree itself is OK, but only OK. I had hoped that in buying a 6 ft tree there would be branches all the way to the top. The branches peter out at about 4ft high. Not overall impressed.”

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Posted 11 years ago

“This was as we expected”

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Posted 55 years ago

“Was an absolutely beautiful tree, very fresh and perfect shape”

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Posted 55 years ago

“Fantastic tree - best yet”

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Posted 55 years ago

“love it”

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Posted 18 years ago

“Very nice”

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Posted 18 years ago

“Delightful guys delivered the tree and struggled to put it up for us for a long time, unfortunately it fell down shortly after they left. It's a beautiful tree but considerably fuller on one side than the other so it wouldn't stand. I had to chop a lot of branches to even out the weight (and ended up in casualty when I cut my hand in the process) so not too happy this year :-(”

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Posted 11 years ago

“Excellent shape, condition & quality”

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Posted 55 years ago

“Delivery was fine. I didn't get the call I'd requested 230 mins beforehand and specifically had to ask for the end of the tree to be re-cut, which I haven't had to ask for in previous years, but otherwise it was fine and the 2 delivery men were polite and helpful. My tree, however, has been dropping needles from the moment it arrived. At first I thought it might just be loose needles caught up in the tree from where it was chopped down etc. but even having been watered and stood in a cool part of the room, there are fresh needles on the floor every time I check. Goodness knows what it will look like at this rate in a couple of weeks time.”

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Posted 12 years ago

“Big and beautiful”

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Posted 55 years ago

“Perfect, lovely!”

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Posted 55 years ago

“Lovely Tree - Looks Fab In The Lounge”

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Posted 55 years ago

“All great -- thank you so much!!”

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Posted 55 years ago

“Feedback on delivery: Based upon a really good experience last year, was hoping for a repeat but was disappointed. The tree that turned up was good but there was a large and thick branch shooting out from the stem of the tree which meant that it didn't fit in our (circular) tree stand and cutting it off would have taken off a large part of the lower section of the tree. I also didn't want to buy another tree stand for £20. I asked if there were any other 7ft trees and was told there was one, which was brought from the lorry and held up. I questioned whether it was a 7 ft tree and was told it was but as it clearly didn't look like, we held the trees up to check size. The one that they had brought from the lorry may have been a 7ft tree at one time but about a foot had been chopped off the top and so there was this one lonely thin top with no branches. I wasn't impressed that this was being palmed off on me. I said I would call the office to get a replacement. The guy delivering then asked if he could leave the tree with me because his van was full, which I refused unless he wanted to leave it outside at his own risk. They then produced another tree from the lorry with a base that fitted by holder. I'm pleased with the tree but disappointed by the delivery experience. Not sure I want to go through this next year. Jeremy”

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Posted 55 years ago

“Hi there,\nOur tree this year seemed much smaller, and less bushy than previous years so was a little disappointed - especially our 5 year old daughter who remembers the beautiful lush tree you supplied last year (exactly same tree ordered).\nDelivery was great, as it turned up nice and early, before our daughter went to bed, so it was lovely she could get excited, and your driver was very nice too.\nOur biggest problem with the tree, and the main reason I'm supplying feedback, is that two weeks into it being here, it started to dry out and worse than that, the smell of it can only be described as very unpleasant. It smells like something is rotting!! We have never had this problem with trees before, and have had natural trees for the past 15 years, so are very adept at looking after them. \nWe are actually counting down the days till we can take it down now - something we never do - just because the smell is getting pretty unbearable.\nSo there's my feedback - I'd like to know what your response is.\nThanks,\nMichelle Worley”

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Posted 55 years ago

“Simply the best tree I have ever had!”

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Posted 55 years ago

“very good”

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Posted 18 years ago

“lovely tree”

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Posted 55 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews