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Pines and Needles Reviews

4.2 Rating 2,472 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,472 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“another fine tree and looks like it will last as previous years”

Posted 16 years ago

“beautiful tree :0)”

Posted 17 years ago

“love it”

Posted 17 years ago

“very good”

Posted 17 years ago

“5”

Posted 17 years ago

“lovely generous bunch”

Posted 17 years ago

“Excellent as usual”

Posted 17 years ago

“beautiful tree, which is lasting extremely well”

Posted 17 years ago

“perfect”

Posted 17 years ago

“Very nicely done”

Posted 18 years ago

“the tree didn't fit in the holder of last year - the tree is really very developed on one side and not the other and tilts therefore”

Posted 18 years ago

“Great tree. Dropped very few needles and still looked great when it (sadly) had to go.”

Posted 18 years ago

“You order confirmation emails seem to have the wrong dates. They list the date of the order not the date of the delivery or pickup. Time is right though.\n\ne.g.\nFREE 10 inch Decorated WreathStandard Dlv 2014-11-16 / 18:00-22:00\nBudget Collection ANYTIME 2014-11-16 / 08:00-22:00”

Posted 54 years ago

“Excellent quality”

Posted 54 years ago

“a wonderful tree - the first real tree we ever bought, and I never thought I'd love a real Xmas tree so much!”

Posted 54 years ago

“ordered an 8ft tree and you delivered a 12ft one? i had to chop about 3ft off, i would have had to chop it off even if it had been a 8ft tree as most of it was dead and brown! Not impressed”

Posted 54 years ago

“Ok but tree not brilliant!”

Posted 54 years ago

“The tree was quite dirty. I had to wipe it down with a cloth before we could decorate it. It seems to have a bit added to it at the top to make it 7ft, which is not right. The driver was very stressed and, as a result, not as helpful as he might have been.”

Posted 54 years ago

“Brilliant”

Posted 54 years ago

“Tree was lovely and lasted well. Even when it came to taking the tree down it still looked almost as good as the day it was delivered.”

Posted 54 years ago

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Pines and Needles is rated 4.2 based on 2,472 reviews