Delivery was seamless and it was left where requested. Don't like to be picky but the double upward vertical shoot sprouting up from 3ft below the top of the tree makes it quite ugly and it can't be cut out without leaving a big bald spot which is a bit disappointing for a first timer. To be totally honest, the Raynes Park pub car park have exactly the same type of trees, without the deformity, and for £30. It was convenient for us to have it delivered this year, but a lesson learned for us. We would not have chosen this one had we seen it beforehand. We would have had one without the strange top. It is being decorated as I write so too late to do anything about it - but - whilst the idea of using you seemed like a good one, I will return to the pub car park next year and save quite a lot of money. Great service for offices and people working long hours, but think I'll stick to the traditional tree hunt next time around and spend the extra £30 odd on presents for the family. Happy Christmas and thanks.