Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,541 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,541 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are extremely happy with the Christmas tree from Pines and Needles for our school. The tree was fresh, full, and beautifully shaped, creating a festive and welcoming atmosphere for both students and staff. The children absolutely loved decorating the tree and were so excited to be involved. It became a wonderful shared activity that brought lots of joy, creativity, and teamwork. The branches were strong enough to hold decorations securely, making it safe and easy for little hands to help. The tree has truly brightened our school space and helped create a warm Christmas spirit throughout the term. We are very pleased with the quality and service and would happily recommend Pines and Needles for schools and educational settings.”

Helpful Report

Posted 7 hours ago

“Generous and friendly company who have supported our charity so kindly. The trees we were donated were gorgeous and have filled our School with festive cheer! The staff have been nothing but friendly and helpful!”

Helpful Report

Posted 7 hours ago

“This was my first time using Pines and Needles, and due to the security requirements of our venue, we had quite specific delivery instructions. The entire team was incredibly helpful in accommodating these needs and showed great understanding throughout the process. A particular thank you to Ali from customer services, who maintained constant communication and turned what could have been a stressful situation into a seamless experience. Thank you all so much - I will definitely be using your services again!”

Helpful Report

Posted 9 hours ago

“Excellent trees full of life and colour.”

Helpful Report

Posted 10 hours ago

“Thank you so much for your kind donation. The children were delighted to decorate and see the tree up. I have informed our school community of your fantastic service and your generous donation.”

Helpful Report

Posted 10 hours ago

“We was donated the most beautiful tree for our school the kids absolutely loved it thankyou so much 🥰”

Helpful Report

Posted 10 hours ago

“Delivery was quick and easy. Customer service is the best, the very helpful. Tree is absolutely lovely and just the right size!”

Helpful Report

Posted 10 hours ago

“Great customer service and a tree the children at our school are enjoying. Thank you”

Helpful Report

Posted 10 hours ago

“Our students love the tree!”

Helpful Report

Posted 10 hours ago

“These guys are wonderful and really supportive to our Charity AGE UK Wandsworth in Old York Road (Main Office and East Hill (Day Centre) The enjoyment the users have when the see the trees and decorations putting up is so special and a moment to reflect Pine and Needles are so helpful and the Trees are amazing We cannot thank you enough for thinking of us and giving us such Amazing Trees The staff also are so helpful at picking the right ones for us there is no bother as all anytime PERFECT”

Helpful Report

Posted 11 hours ago

“We turned up and there was a wonderful selection of trees to choose from. The guy working that day was very helpful and kind would definitely get my tree from here again Merry Christmas”

Helpful Report

Posted 2 days ago

“Just wanted to thank you for organising our tree donation to The Holly Lodge Centre, Richmond Park. It is so kind of you to donate a tree again to us, we are extremely grateful for how organised the process has been and for the kindness, it will make such a difference to our workshops for a special needs visitors. Each group decorates the tree which is a highlight of their visit! We are a charity who receives no government funding so donations like this make a huge difference. Thank you”

Helpful Report

Posted 2 days ago

“We are traveling from USA & contacted pines & needles to deliver a tree so we could keep traditions whilst traveling . Their service & tree was absolutely stellar.”

Helpful Report

Posted 3 days ago

“Pines and Needles delivered a stunning tree to our apartment building. The tree was beautiful bushy and didn’t have any annoying sparse areas. It also lasted well into January with minimal needle drop. Visitors and guests all made comments about how beautiful the tree looked. I’ve already recommended P&N to numerous people and will be using them myself next Christmas. Excellent quality and service.”

Helpful Report

Posted 11 months ago

“We're so thrilled to have Pines & Needles' beautiful tree 'Decking our Hall' at The Exchange this Christmas! Great quality tree and great service from the team. Highly recommended."”

Helpful Report

Posted 11 months ago

“Really beautiful tree. Team at Pines and Needles were friendly and helpful - we will definitely be getting our tree from here next year as well!”

Helpful Report

Posted 11 months ago

“We love the Christmas tree at our building hall, it looks amazing!!!!”

Helpful Report

Posted 11 months ago

“I couldn’t be happier with our Pines and Needles tree! Our 12 footer looks incredible in our foyer. The team from P&N were super slick in arranging a convenient delivery time and the install was slick and professional. Thank you, hope to have a P&N tree next year!”

Helpful Report

Posted 11 months ago

“Perfect Service! Jennifer was very helpful with the Christmas tree donation for our organisation and all of our Service Users were very happy to have a real tree this year!”

Helpful Report

Posted 11 months ago

“Fabulous courteous service and a team that tidy up after themselves. I love seeing the lovely tree in the hallway when I walk past it each morning and evening.”

Helpful Report

Posted 11 months ago

Pines and Needles is rated 4.2 based on 2,541 reviews