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Pines and Needles Reviews

4.2 Rating 2,466 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,466 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tree 4ft - came as expected. Disappointed that came in big plastic bag which not sustainable.”

Posted 1 year ago

“the tree was great, as always.”

Posted 1 year ago

“Lovely tree and excellent delivery service. I wish it was wrapped in less/no plastic.”

Posted 1 year ago

“The water holding and the tree is great, everything we were looking for! This was our first real Christmas tree and it’s above expectations, really pleased with it and definitely will be purchasing from Pines and Needles every year now.”

Posted 1 year ago

“Tree was in great condition. Vehicle broke down as they were delivering, and they took some time to alert me. But once they showed up they were charming. Let's see how disposal goes...”

Posted 1 year ago

“The tree is truly magnificent but it’s difficult for the deliverers to unpack a tree when you are on a zoom wfh. So they were only ok.”

Posted 1 year ago

“10 ft Christmas tree”

Posted 1 year ago

“Love my annual trip to Pines and Needles on Shirland road by 123 Cleaners. This year didn't disappoint with great cheer and service from Bobby, Joseph and friends! Highly recommend.”

Posted 1 year ago

“My tree last year was a little disappointing had a huge hole in the side. Did send an email as soon as I received delivery of it but heard nothing back. Please could you bear this in mind when you send my tree this year. Many thanks”

Posted 1 year ago

“Good service, particularly the taking away of the trees which I find immensely boring and cumbersome.”

Posted 1 year ago

“The lights are lovely, high quality and reasonably priced and the website is easy to use and the staff are friendly”

Posted 2 years ago

“It smelt nice”

Posted 2 years ago

“Good site to order and have our Xmas tree delivered this year. Unfortunately the 6 ft tree was more like 5ft 6in…On calling Pines and Needles, the lady I spoke to, quickly agreed to replace the tree a couple of days later once I’d sent a photo. The replacement was fine and overall happy.”

Posted 2 years ago

“A pine, with needles. Delivered promptly and covid-safely. This was a good start. Branches were unfurled and pine was sufficiently symmetric. Also a good start! The bottom of the trunk had not been shaped or shaved at all, which meant the tree would not even fit in the largest stand we own. This led to me spending an hour whittling the trunk down to size with my trusty Stanley knife, and to the lounge looking like Jepetto's workshop. That minor snafu negotiated, however, the tree stood handsomely in the lounge, adorned with mandatory baubles, star, lights and stealth candy. 2 weeks later, it has barely shed any needles. Overall another Xmas well catered for by the team at P&N; thanks all!”

Posted 2 years ago

“Really lovely people who delivered and great service. Tree was beautiful looking but despite keeping it in a cool place and watered it only made it 27th”

Posted 2 years ago

“Lovely Tree, a day late but accept that. I ordered a 4ft this year. 1st time ordering from Pines and Needles. A few branches broken but i guess that happens. Look forward to decorating the tree.”

Posted 2 years ago

“Pretty decent experience and I'd say "over delivered" as I ordered a 6ft tree but got a 7'9ft tree.... just happy it into my flat but next time will definitely order small since it was quite a bit larger than expected.”

Posted 2 years ago

“It is a gorgeous tree but each year it has been taller than what I have ordered. Last year it was too tall for the ceiling in my flat. This year, I ordered an 8ft tree, a "9ft" tree arrived, which is actually about 11ft. Luckily it does fit in my house but it is enormous.”

Posted 2 years ago

“Iggy and Kitty were very helpful. They were patient and helped us find the perfect tree, which was easy because there were so many great trees. Our ornaments look great against such lush green needless. We will definitely but again next year.”

Posted 3 years ago

“I bought a very nice tree with the help of James at Battersea park”

Posted 3 years ago

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Pines and Needles is rated 4.2 based on 2,466 reviews