Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nicely done”

Helpful Report

Posted 19 years ago

“I bought and had delivered a tree for both my work Marketing Metrix, and my home 77 Howard building. The tree for work is perfect, full and symmetrical. However I am disappointed with the tree delivered to my home, it is not as full and not symmetrical, in fact looks like there is a chunk missing from the back - the two trees look completely different.”

Helpful Report

Posted 12 years ago

“Great tree. Dropped very few needles and still looked great when it (sadly) had to go.”

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Posted 19 years ago

“Tree great as always but delivery service not nearly as friendly or slick. He called to ask which building I was in when he had the address (it's a short street and numbers are clearly displayed). He then called me again from outside my block asking me to let him in, complete ignoring the obvious intercom system. He also grumbled about bringing the tree in and putting it in my stand (which he did) saying I had only paid 'standard delivery' which meant leaving it on the street. Is that true as every year previously a friendly person wearing a Santa hat has brought it in and placed it in the stand without being asked. Friends who I introduced to you based on your previous excellent customer service have made similar comments to me.”

Helpful Report

Posted 12 years ago

“very nice tree”

Helpful Report

Posted 55 years ago

“The delivery timeframe was too large;the tree was a bit underwhelming; and it did not have a fresh cut to the trunk as the tree drank no water and is extremely dry.”

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Posted 55 years ago

“lovely tree”

Helpful Report

Posted 18 years ago

“beautiful tree”

Helpful Report

Posted 55 years ago

“lovely shape and size”

Helpful Report

Posted 55 years ago

“Good tree, devliered on time.”

Helpful Report

Posted 55 years ago

“fine”

Helpful Report

Posted 15 years ago

“great”

Helpful Report

Posted 15 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews