Pines and Needles have a Customer Happiness Grade of B-. Customers love their delivery and customer service and are happy with their prices and refunds.
“
My daughter picked up a Christmas tree on Christmas Eve from Pines and Needles in Ealing Broadway at an excellent price but unfortunately did not think ( as they do) to pick up a stand. Try put up a tree without one! Thankfully when we went back Kedar very kindly helped us out. Thank you very much Kedar. Excellent customer service.
”
- Bina
“
reasonable price for removing my 6ft Christmas tree. I booked a collection from my garden gate and it was taken with no fuss on the day we arranged. I did not even hear them taking it. Elka Carr
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- Elka Carr
“
Great price, great tree, fast delivery!
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- Marko Celic
“
Beautiful tree delivered today. On-time delivery and indoor installation, friendly and efficient. No fuss at all. We love the tree - thank you!
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- Judith
“
Value for money excellent tree, excellent service ,from the company who kept me informed from order to delivery. The delivery person even took my tree through my back garden veranda. 10/10
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- Pamela
“
Brilliant and beautiful Nordman. Great customer service team and helpful delivery team. 2nd year with P&N.
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- Andre Francis
“
Stayed inside from 3-10pm missing a client dinner waiting for the tree with NO DELIVERY!! I was given NO updated delivery after many attempts and suddenly it was delivered the following night and DUMPED onto the pavement outside our house when noone was home! The public had to walk around the tree as it was dumped! I chased them up saying it was a health hazard leaving a tree when noone was home, they then collected it past 11pm ( we were out- a neighbour informed us) I WASTED days and HOURS trying to get a refund!! Apparently and suddenly "nobody" could find my payment details! although money was taken straight out of my account on the day I purchased.
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- Heidi McKeown Feely
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And will be reverse charging the payment with my bank as they are clearly too incompetent to process a refund.
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- Stef
“
She pushed further and was given a 50% refund and it was explained that the reason was because we live so far away!! So why offer nationwide delivery! She requested he email to confirm the refund but this never arrived.
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- Tom
“
Great service. Very fast and efficient. I am very satisfied, thanks!
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- Yixing Wu
“
Thank you, Pines and Needles for bringing our family true Christmas joy and festive feeling. Our tree was fantastic, very green and just the right size. Outstanding service from the team. It's been over three weeks and our tree is still perky and green, almost a shame to give it away. We loved our tree - wishing the whole Pines and Needles team luck and prosperity in the new 2024! Thank you!
”
- Juls
“
My daughter picked up a Christmas tree on Christmas Eve from Pines and Needles in Ealing Broadway at an excellent price but unfortunately did not think ( as they do) to pick up a stand. Try put up a tree without one! Thankfully when we went back Kedar very kindly helped us out. Thank you very much Kedar. Excellent customer service.
”
- Bina
