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Pines and Needles Reviews

4.2 Rating 2,522 Reviews
68 %
of reviewers recommend Pines and Needles
4.2
Based on 2,522 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

The tree looked fresh and green
Helpful Report
Posted 18 years ago
A bit disappointed with my tree this year, it looks tired already. Needles dropping and branches curling downwards.
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Posted 55 years ago
Very nice
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Posted 16 years ago
really lovely shape and needles have not dropped after 10 days
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Posted 55 years ago
the delivery was perfect and the tree a great size. Generally, the tree was healthy, but it was absolutely coated in mud. I cleaned as best i could, but it still left the leaves looking grey, rather than a lovely green. If it had been hosed down before delivery, i think this would have been a much better tree.
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Posted 55 years ago
The tree is great and delivery people helpful but I will not use this service again as there is too big a time slot for me to wait in all day for tree. If ocado can do hourly slots why can't you? They charge less for delivery too
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Posted 12 years ago
Hey!\n\nThank you for asking. Drivers were 2,5 hours late, which can be understood and excused. But, I believe, you will bring the quality of your service to the highest standards if you adjust two small but important things: drivers should have a cloth in a car, which they can use to wrap a tree on a way from car up to a place where a tree will be putted up (it will be ridiculous to ask the drivers to vacuum a staircase and flat); the drivers should bring shoe covers (I don't think that any of your client would like to ask the drivers to take shoes off). It will cost you nothing but will make the client happier, even if the drivers will be late.\n\nBest regards,\n\nRoman
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Posted 11 years ago
Tree is a bit disappointing 2 years running now.
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Posted 55 years ago
He was late and we only found out that he was going to be by phoning to check. No contact from him at all.
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Posted 55 years ago
Delivery excellent / on time very friendly and helpful. But when unwrapped tree pot covered in clay and big roots sticking through the side of the pot itself - which is why the clay had leaked out. Had to chop the roots and clean pot and my floor. So that is disappointing. Also the lights are very expensive but the battery casing is very cheap and nasty . Very difficult to unscrew it. Don't think it will last too many opening/closing.
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Posted 12 years ago
5
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Posted 18 years ago
Brilliant
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Posted 55 years ago
not a great tree - very thin - we had a tree delivered to ouroffice whichwas just great - the tree to my house was just a poor speciment
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Posted 12 years ago
Perfect shape - healthy looking
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Posted 18 years ago
Yet again a fabulous tree
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Posted 18 years ago
Beautiful and plenty of it.
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Posted 18 years ago
The tree is beautiful and the delivery was made earlier than I was told (which suited me) but the drivers had no scissors and left the floor is quite a mess. In previous years they have cleaned up and for the price I would expect them to at least offer (and not swear whilst putting up the tree).
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Posted 55 years ago
Nice tree, lasted well
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Posted 55 years ago
Wish I'd bought these years ago - a real help
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Posted 55 years ago
This is the third year we have used this service. Trees are always well shaped but this year we have had problems for the first time with a lot of needle dropping. The tree wasn't as fresh as usual and the branches were wilting slightly from the outset.
Helpful Report
Posted 55 years ago
Pines and Needles is rated 4.2 based on 2,522 reviews