Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,510 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,510 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An outstanding service executed to perfection. And they supply the most beautiful trees. My third year using Pines and Needles and they have excelled. Better than ever. I recommend without hesitation.”

Helpful Report

Posted 4 years ago

“Miles and May at Barnes were utterly lovely tonight when we went to get our tree. Super friendly and fresh as daisies the pair of them. Thanks guys. Merry Christmas! Love having you guys in Barnes. X”

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Posted 11 hours ago

“Delivered on time, very polite, kind, courier. Thank you very much. Happy upcoming holidays.”

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Posted 14 hours ago

“Pines and Needles have been so supportive and we are delighted with our beautiful tree! Thank you so much. artsdepot”

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Posted 14 hours ago

“Great company to purchase your Christmas tree's from, really attentive customer service that respond quickly and try to resolve any issues. Delivery was positive as well, notified when tree was on the way and driver called upon arrival so overall very impressed.”

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Posted 20 hours ago

“We had a small tree for our store - everything was thought of and we;'re very happy with our tree.”

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Posted 1 day ago

“My name is Michael and I am the House Manager at one of five star residential building in London SE16 and at the same time I am one of the elect PCC members at our local Church in Bermondsey SE16. Recently, we ordered three live 12ft Christmas trees for the three different locations, and everyone thought, it would not be that easy for the trees to be delivered on time, but trust me, the assistance, we received from Pines and Needles, was such fantastic and made our life easier throughout the process. The trees were delivered on the 03rd of December and on time, and on the 05th, residents and their guests gathered together and decorated their trees, while having their happy hour and sharing a glass of Champagne which was fun and enjoyable. Therefore, Pines and Needles contributed a lot to the residents happiness by keeping constant communication with our office, delivering the trees on time, and their operatives are such professional individuals, who provide a service with a smile. Therefore, for those who would like to use a straight forward company that is dealing in Christmas trees or derations, please try Pines and Needles who is proud to present its range of Christmas Trees and Christmas Decorations, and you will never regret it. Best wishes to the team from Pines and Needles and please keep it up!”

Helpful Report

Posted 1 day ago

“Highly recommend. Incredibly friendly and helpful service, beautiful tree, well worth the money for the quality of the tree and the convenience. Thank you from Stonegrove Community Trust for your support through the years”

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Posted 1 day ago

“Pines and Needles kindly donated trees to support our 'giving tree' initiative. The trees are beautiful and we received brilliant customer service when we collected them. Thank you!”

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Posted 1 day ago

“A Generous donation to St Andrew Holborn, thank you. The service was great, and lovely tree and stand.”

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Posted 1 day ago

“I work for The Holly Lodge Centre charity in Richmond Park and Pines and Needles very kindly donated us a beautiful 6 foot tree to use in our festive winter workshops. These workshops are for children and adults with special educational needs and disabilities. The tree is the highlight of the sessions. We start each workshop with the participants decorating the tree and then do a big countdown to turn the lights on and this is really well received. A lot of the children and adults who come to us have difficulty accessing Appropriate activities because of their needs and having sensory based activities work best – the smell of the tree, the feel of the Pine needles, the act of decorating it and the effect of the lights all create a hands-on experience that has caused much enjoyment. We have received excellent support and help from the start when asking for a donation, Communication has been superb. Delivery was excellent, the guys arrived on time and were really helpful. The tree itself is beautiful and has received much admiration. Thank you, as a charity donations like this go along way and we have had nearly 200 participants enjoying this one tree! Thank you”

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Posted 2 days ago

“Amazing service. And the best looking trees you can get !”

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Posted 2 days ago

“Thank you so much for sponsoring the trees in Victoria Park Village, you have made a huge difference. The shops are positively glowing!”

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Posted 2 days ago

“Love Pines and Needles. Always great trees and got 10% off through the Goods Office too!!!”

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Posted 2 days ago

“Excellent service from Pines & Needles! Superb customer service and the tree is absolutely lovely! Thank you very much!”

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Posted 2 days ago

“Amazing service and by far the best trees! We get our tree from here every year and it’s always the best way to kick off Christmas! 🎄”

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Posted 2 days ago

“Our tree is beautiful, and many of our visitors have commented on it! Thank you very much to Pines and Needles for making Burgh House look so Christmassy this year. We really appreciate it. Communication with the team during the build up, and the delivery itself, was great.”

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Posted 2 days ago

“The best service and the best trees. Took 5 trees off Pines and Needles hands and they were terrific, made a "Winter Wonderland" for Teddington Lights Up event and then for a wedding and have now have them inside our pub -the quality gets commented on daily. Thanks again, same time next year? The King's Head Teddington”

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Posted 2 days ago

“Mere usman and Sam were great!”

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Posted 3 days ago

“We’re thrilled with the incredible Christmas tree supplied by Pines and Needles for our apartment building, the Old Town Hall. The tree is absolutely stunning, with exceptional quality and a perfect festive touch that’s brought so much joy to everyone here. It’s clear that a lot of care goes into their selection, and the result is simply breathtaking. Thank you, Pines and Needles, for helping make this season truly magical!”

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Posted 4 days ago

“Such a lovely team. Nothing was a problem. Put it up for me in no time. Very professional and will do it again next year. The tree is beautiful as well. 🎄thank you, arja”

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Posted 4 days ago

Pines and Needles is rated 4.2 based on 2,510 reviews