Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tree this year was not very full the top 50 cm. Much nicer tree last year. Otherwise happy with service.”

Helpful Report

Posted 11 years ago

“I had to change the delivery date and I got an almost immediate reponse to my request - v helpful at a stressful time of year!”

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Posted 11 years ago

“Delivery and decoration great, less happy with collection. Took ages with one man and you should provide both steps for a big tree and your own Henry vacuum - ideas for next year?”

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Posted 11 years ago

“perfect service”

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Posted 11 years ago

“The arrival and erection of the tree was done quickly and efficiently. The removal of the tree was expertly done and I was most impressed that the guys cleaned up all the pines before they left. Thank you very much.”

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Posted 11 years ago

“fabulous service. thank you.”

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Posted 11 years ago

“Although we had some problems with our delivery, you all made lots of effort to remedy the situation. Thank you for that.\n”

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Posted 11 years ago

“The tree died within a week of being delivered, and when we asked for the tree to be changed or for an earlier collection of it we were told we would have to pay extra for these services. Everyone was very disappointed with the quality of the tree.”

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Posted 11 years ago

“Fantastic service. Couldn't have been happier. Many thanks.”

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Posted 11 years ago

“One tree nice but shorter than ordered - second tree on the skimpy side although not as bad as 2012.”

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Posted 11 years ago

“for several years we have bought our tree from Roehampton Gate in Richmond Park, and I must say every year the tree has been amazing, this year we ordered from the website and it went wrong from the start. After selecting the premium service I was not aloud to pick day or time and when we did receive the tree we was out and it was just left lying in the drive, I must point out though I did speak to someone who arranged refund of this service. What I would like to know is are the trees you supply for home delv and Richmond park from the same supplier? this is as always we had a six foot tree and it was very sparse from 4ft which is where the branches stopped, and needles fell more this year which I must say has never happened before.I wanted to inform of this year as this is totally opposite to what we have had in previous years. We will still be buying our tree from you, but do you recommend buying from the Park\n\n”

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Posted 11 years ago

“please remove my address from your records as I will not need another tree - should this change I have your contact details - thank you.”

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Posted 11 years ago

“Lovely Christmas tree, promptly delivered and well packaged. Thank-you”

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Posted 11 years ago

“Driver and helper were excellent, friendly and helpful!!”

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Posted 12 years ago

“Still waiting for delivery.”

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Posted 12 years ago

“Excellent efficient service. Giving the delivery man's mobile number is a very good idea”

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Posted 12 years ago

“driver was four hours ahead of time. rang me at 3.00 to ask if he could drop the tree off earlier, I didn't answer as was at work. he then text me, and rang me again to ask if he could leave it with my neighbours. I said no as they are elderly on one side and disabled on the other and I didn't want it to be messy in their hallways. he was just very insistent that it wouldn't be messy as it was wrapped up, said it wasn't heavy (?!), that he'd been 'waiting in Brixton for an hour and would just have to wait another hour' and I basically felt so bad I asked to leave work (I'm a journalist at the guardian in kings cross) early and told him to leave it in my front garden if he had to go. when I got home the tree was freezing, soaking from the dew and really heavy, and I had to drag it into my house myself on my own as my boyfriend was away. it's not what I paid the delivery charge for! I specifically requested an evening delivery. I think it's atrocious service. even worse for you, all my colleagues at the guardian heard the conversations with the driver and were most unimpressed. I await your response.”

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Posted 12 years ago

“In general the service was great, but I had some real problems with the website when I tried to update my details (change of address etc) and even after I had managed to change it all and place the order the system still produced the invoice with my old address on it.\n\nThe delivery was great, and as ever Ish and his assistant did a great job, but I wish it was possible to close in the delivery window a bit - even if only on the morning of delivery. I was the last delivery of the morning schedule ... so they were never going to get to me before noon - I wish I had known that at 8am!\n\nIn fact I would have been happy to have paid more for a tighter deliver time slot.”

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Posted 12 years ago

“very poor service indeed. 3rd year in a row that there have been problems with delivery. 2nd attempt to sort today and still brought wrong lights. another attempt tomorrow - lets see. In my view, a full refund for this year is the only correct approach.”

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Posted 12 years ago

“Lovely tree, we are delighted with it. Delivered well within the time slot and left in the safe place as instructed”

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Posted 12 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews