Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver and helper were excellent, friendly and helpful!!”

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Posted 12 years ago

“Still waiting for delivery.”

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Posted 12 years ago

“Excellent efficient service. Giving the delivery man's mobile number is a very good idea”

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Posted 12 years ago

“driver was four hours ahead of time. rang me at 3.00 to ask if he could drop the tree off earlier, I didn't answer as was at work. he then text me, and rang me again to ask if he could leave it with my neighbours. I said no as they are elderly on one side and disabled on the other and I didn't want it to be messy in their hallways. he was just very insistent that it wouldn't be messy as it was wrapped up, said it wasn't heavy (?!), that he'd been 'waiting in Brixton for an hour and would just have to wait another hour' and I basically felt so bad I asked to leave work (I'm a journalist at the guardian in kings cross) early and told him to leave it in my front garden if he had to go. when I got home the tree was freezing, soaking from the dew and really heavy, and I had to drag it into my house myself on my own as my boyfriend was away. it's not what I paid the delivery charge for! I specifically requested an evening delivery. I think it's atrocious service. even worse for you, all my colleagues at the guardian heard the conversations with the driver and were most unimpressed. I await your response.”

Helpful Report

Posted 12 years ago

“In general the service was great, but I had some real problems with the website when I tried to update my details (change of address etc) and even after I had managed to change it all and place the order the system still produced the invoice with my old address on it.\n\nThe delivery was great, and as ever Ish and his assistant did a great job, but I wish it was possible to close in the delivery window a bit - even if only on the morning of delivery. I was the last delivery of the morning schedule ... so they were never going to get to me before noon - I wish I had known that at 8am!\n\nIn fact I would have been happy to have paid more for a tighter deliver time slot.”

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Posted 12 years ago

“very poor service indeed. 3rd year in a row that there have been problems with delivery. 2nd attempt to sort today and still brought wrong lights. another attempt tomorrow - lets see. In my view, a full refund for this year is the only correct approach.”

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Posted 12 years ago

“Lovely tree, we are delighted with it. Delivered well within the time slot and left in the safe place as instructed”

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Posted 12 years ago

“Everything was to the highest standard!”

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Posted 12 years ago

“Hi\nreally disappointed with our tree this year, it had been pre trimmed, the bottom of the tree had its width taken off and is smaller than the width in the middle, and the top is very sparse of branches, with big gaps.\n\nRegards\n\nPaul”

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Posted 12 years ago

“Oh, sorry! And the tree is beautiful and has a perfect shape. Thank you! \n\nRoman\n”

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Posted 12 years ago

“Hey!\n\nThank you for asking. Drivers were 2,5 hours late, which can be understood and excused. But, I believe, you will bring the quality of your service to the highest standards if you adjust two small but important things: drivers should have a cloth in a car, which they can use to wrap a tree on a way from car up to a place where a tree will be putted up (it will be ridiculous to ask the drivers to vacuum a staircase and flat); the drivers should bring shoe covers (I don't think that any of your client would like to ask the drivers to take shoes off). It will cost you nothing but will make the client happier, even if the drivers will be late.\n\nBest regards,\n\nRoman”

Helpful Report

Posted 12 years ago

“Ive ordered my tree from you guys for years without any problems. This year's delivery was awful. I had someone wait at my house all day yesterday but the tree never arrived at all.\nI phoned and complained and was told it would be there before 9am today. It arrived at 9.20. i was late for work so this hasnt been the best experience in all honesty.\n\nLisa Smith\nIG6 1PF\n\n\n\n\n\n\n\n\n\n\n”

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Posted 12 years ago

“tree was not nice and delivery was late.the two small bunches were really bad, looking tired and skinny”

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Posted 12 years ago

“Fantastic service - this years tree isn't quite right and without question a replacement is being delivered on Saturday :-)”

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Posted 12 years ago

“Christmas tree was deliverered on time and is a beautiful shape.”

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Posted 12 years ago

“Last year all went smoothly\nThis year, ghastly I was misquoted on delivery / split delivery\nLack of customer service with the exception of Charlotte McCarthy who is an asset to your company\nNo response from your company to an email (sent to Josh)\nOn second delivery the personnel were quite upfront in telling me that the office was lying to everyone about deliveries this year and were useless! All of this has been fed back to Charlotte.\nIncidents of poor performance too long to list Charlotte fully cognicent of my disappointment”

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Posted 12 years ago

“Tree is a bit lopsided and not as full as I had hoped. My party is tomorrow evening and I need a replacement tree this evening between 6-10pm.”

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Posted 12 years ago

“Delivery was good - very punctual.\n\nThe tree is a big disappointment. It seems every other year we get a dud tree. This one has half the branches on one side missing (an extended bald patch) - it looks ridiculous. Only the fact that kids were present meant we didn't return it!\n\nWill probably not use P&N again as feel advantage in having sight of tree before purchase. Its a shame because last year's tree was lovely - the one the year before very ugly.”

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Posted 12 years ago

“Worst customer service ever.”

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Posted 12 years ago

“For the second year running, excellent service, great tree and delivered early morning. Will use again next year”

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Posted 12 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews