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Pines and Needles Reviews

4.2 Rating 2,466 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,466 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An outstanding service executed to perfection. And they supply the most beautiful trees. My third year using Pines and Needles and they have excelled. Better than ever. I recommend without hesitation.”

Helpful Report

Posted 4 years ago

“It was a perfect experience. Very beautiful tree and nice service.”

Posted 1 week ago

“Love Pines and Needles. We use them every year. So friendly and knowledgeable. Also the tree collection is well worth it!”

Posted 1 week ago

“Perfectf: fast, poilte, cheery.”

Posted 1 week ago

“The quality of the trees are always very good. We've ordered from Pines and Needles for years. The delivery team are always lovely and we get an allocated time slot - they are always on time. They offer a collection service too for after Christmas which we always use too. Their website is easy to use and we sometimes get sent discount codes from them too which really helps out.”

Posted 1 week ago

“Great service. Very fast and efficient. I am very satisfied, thanks!”

Posted 2 weeks ago

“Thank you, Pines and Needles for bringing our family true Christmas joy and festive feeling. Our tree was fantastic, very green and just the right size. Outstanding service from the team. It's been over three weeks and our tree is still perky and green, almost a shame to give it away. We loved our tree - wishing the whole Pines and Needles team luck and prosperity in the new 2024! Thank you!”

Posted 3 months ago

“My daughter picked up a Christmas tree on Christmas Eve from Pines and Needles in Ealing Broadway at an excellent price but unfortunately did not think ( as they do) to pick up a stand. Try put up a tree without one! Thankfully when we went back Kedar very kindly helped us out. Thank you very much Kedar. Excellent customer service.”

Posted 3 months ago

“I got my Christmas tree from Hamilton terrace stall of pines and needles. Thank you George and Ash , For selecting a 4ft tall potted Christmas tree which was just right for my home. They helped me in choosing one and keeping aside for me . They both have been very helpful. Thank you once again for your time and patience. Richa.”

Posted 3 months ago

“Troy from Beddington has helped us pick our very first real Christmas tree. He was so helpful and offered an outstanding service! Thank you.”

Posted 4 months ago

“We are delighted with our tree and especially the customer service we received from Troy. He offered to take it to the car for us but we said we were going to carry it home as it wasn’t very far for us to go. He then proceeded to offer to carry it to our house! We didn’t take him up on the offer but it was very much appreciated. Merry Christmas Troy and God bless you and yours this Christmas time 😊”

Posted 4 months ago

“Beautiful tree delivered today. On-time delivery and indoor installation, friendly and efficient. No fuss at all. We love the tree - thank you!”

Posted 4 months ago

“Superb service at Beddington Park from all the guys, I was served by Kani who was fantastic - helped me chose a great tree within my budget, trimmed the lower branches and carried it to my car. Friendly, helpful, professional and polite - top service all round, well done!”

Posted 4 months ago

“Bought a beautiful Christmas tree, great service from Troy from Beddington. Very helpful and kind. Merry Christmas.”

Posted 4 months ago

“Troy-Beddington, the service provided by him was superb. He was very polite and helpful and would definitely recommend buying your Christmas trees there. Thank you Troy”

Posted 4 months ago

“Callum was great at helping me choose my Christmas tree this year. I will definitely be returning next year.”

Posted 4 months ago

“Troy in Beddington, Carshalton provided a great service. Thanks to him for engaging our 10 year old in the tree buying process! Great tree, great service. Thank you”

Posted 4 months ago

“Brilliant service, thank you Troy - five stars my son was very happy to help wrap our tree!”

Posted 4 months ago

“Value for money excellent tree, excellent service ,from the company who kept me informed from order to delivery. The delivery person even took my tree through my back garden veranda. 10/10”

Posted 4 months ago

“Troy in Beddington park is a credit to your company, not only was he helpful but kind and well mannered. Thank you Troy!”

Posted 4 months ago

“Thanks Troy from Beddington, helpfull and a joy deal with.”

Posted 4 months ago

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Pines and Needles is rated 4.2 based on 2,466 reviews