PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having just returned from a great holiday in the Lake District booked through Pets Pyjamas, we made a call to get help with a booking for our next holiday. Natalie was very helpful, making suggestions and phoning a number of hotels to see if they could meet our particular requirements (we have a very stressy pooch). We have booked via Pets Pyjamas many times and would definitely do so again.”

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Posted 3 years ago

“Very disappointing as the 10% cancellation charge plus a wait of over a month for a refund was totally unexpected”

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Posted 3 years ago

“Quick, efficient and friendly. Any queries were confirmed quickly. Have booked with Petspyjamas before and the standard is high”

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Posted 3 years ago

“Positive experience booking my first trip with PetsPyjamas. Really looking forward to our mini break away in May and discovering a new place with my dog. Booking was simple, the only trouble was deciding where to book!”

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Posted 3 years ago

“The Angel inn is a busy pub. We stayed in the annexe which is a separate building across the road, which did not seem to be as modern as the accommodation in the main pub building. All rooms were accessed by stairs either up, or down. The room was clean and had everything required for a pleasant stay. Breakfast was lovely and had lots of menu options. The staff were very friendly and made a fuss of our dog!”

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Posted 3 years ago

“Kerry was quick to reply via text to let me know that an email had been sent. Easy to book”

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Posted 3 years ago

“Stayed at the Black Swan in Helmsley. One night, two adults and 2 adult Airedales. Prepaid the room so only had to settle for food and bar the next morning. Hotel excellent. Dog friendliness superb. Food good. Breakfast great. Prices reasonable Staff good. Many new staff which may have signified a change of management or ownership. Parking in the hotel car park rubbish although we found free parking on the street adjacent to the hotel so it didn't cause an issue.”

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Posted 3 years ago

“Simple process. Good to be able to see availability at time of perusing.”

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Posted 3 years ago

“The main thing I liked was that when I booked PetsPyjamas I didn't have to worry if the hotel/pub/cottage knew I was travelling with two dogs because you sort that for me I've never been on a holiday with my dogs for fear of arriving and being told they were not expecting my furry people.”

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Posted 3 years ago

“Very easy to book”

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Posted 3 years ago

“Very helpful members of staff”

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Posted 3 years ago

“Trying to book a cottage taking 3 dogs was frustrating as despite setting up 2 adults and 3 dogs many of the selection did not allow 3 dogs”

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Posted 3 years ago

“An unexpectedly great experience! Wasn't sure what a dog friendly travel company would do for me but it was great! Very personal service!”

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Posted 3 years ago

“I booked the self catering cottage direct with owners as found it far easier than the online booking. This is an amazing cottage fully equipped and lovely location. What I would advise is considering the size of the fence may not be suitable height for ALL dogs. There is a small metal fence which we had to block with patio chair, there is also a very low picket fence easily accessible onto the garage roof and also part of the wall sloped down giving a lower height. We had 2 x active Alsatian’s who easily mounted the wall and ran in path of oncoming traffic and had to be rescued . Chris ( owner) was proactive in putting 2 fence pencils against the wall preventing further escapes but they still managed to jump on the roof. Please take into consideration size and agility of your dogs .”

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Posted 3 years ago

“We haven't been on our holiday yet but we found the booking experience to be incredibly easy. Also, I asked a question about the fence height and Paul came back very quickly with an answer, having spoken directly with the owner. Very reassuring! We also like the extra benefits you get with booking through PetsPyjamas including a donation to an animal charity.”

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Posted 3 years ago

“I was very confused on the payment side of things, I booked the cottage and on the Total to Be Paid webpage, there was one price, but when I went onto the payment page it was a different price (an increase of £60). I phoned and your staff were helpful, but I still do not understand how this discrepancy can be allowed.”

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Posted 3 years ago

“Very straightforward. I did have a quick check of the hotel site and they charge a lot of dogs so quite a lot cheaper on here. The last time I booked through this site there was a welcome pack.”

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Posted 3 years ago

“Answered the phone very quickly and dealt with my booking very efficiently Have always found our holiday breaks really good. It's lovely to be able to take our dog with us without all the hassle of finding out if the accommodation welcomes dogs.Pets Pyjamas makes booking simple.”

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Posted 3 years ago

“Spoke with a very pleasant lady who was most helpful and efficient. Very good service - can recommend.”

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Posted 3 years ago

“Excellent place to stay with my fur baby. He had his own bed, towel, toiletries and treats waiting for him and welcome in the restaurant as well. 👍”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews