PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,715 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,715 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 17th December 2025

3567

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looking forward to our hotel break we have never stayed in a hotel with our dog before we have always been camping or to a caravan. I was really surprised when I found pets pyjamas and could book a hotel with our dog . A short while later our hotel break was booked. Quick and simple .”

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Posted 2 years ago

“Love easy way to book a holiday with your dog at wonderful paces”

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Posted 2 years ago

“Fast friendly response”

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Posted 2 years ago

“Again I booked our dog friendly break with petspyjamas. They found us another long weekend break this time with everything that we would like 👍”

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Posted 2 years ago

“First time user. Found website difficult to use. Links for pricing were confusing causing me to think that I had made an incorrect selection. Phoned and found the experience of booking extremely good.”

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Posted 2 years ago

“Spoke to PetsPyjamas, explained to them what we wanted. Within 2 hours they phoned back confirming all our requests for the booking.”

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Posted 2 years ago

“Received lovely helpful service looking forward to my visit”

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Posted 2 years ago

“As a new customer to the site it was very frustrating not to be able to talk to someone. When I did I felt their manner was very rude to the point I felt reprimanded.”

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Posted 2 years ago

“Extremely helpful and went out of their way, in the evening, to ensure I was able to confirm my booking with my two dogs. Communication was excellent which I personally think is key to good customer service, so thank you.”

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Posted 2 years ago

“I had a very helpful lady with the name of Lynda She assisted me to book a stay in one of your Pets Pyjamas establishments”

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Posted 2 years ago

“Good selection of accommodation and quick to respond to the booking.”

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Posted 2 years ago

“A little disappointing to find that Petpyjamas say dogs go free of charge yet the Hotel is charging me £7 per night for my dog. Surely this contravenes trade descriptions? Fingers crossed the hotel will prove worth it.”

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Posted 2 years ago

“Lynda was great - taking the time to find a hotel that suited our location, facilities and budget requirements for a specific date!”

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Posted 2 years ago

“The only problem booking was working out that I could not book a basic room to get the 2 corse meal included”

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Posted 2 years ago

“Most impressive! I was contacted by Lynda who dealt with every issue that I raised in a professional but very friendly manner. I was made to feel a valued customer and would definitely rate her as 5 stars.”

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Posted 2 years ago

“Following my initial enquiry, there was some confusion about pricing etc. However, after emailing the customer support team, all was sorted out. Great communications.”

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Posted 2 years ago

“Quick answer to question very pleasant spoke to kerry”

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Posted 2 years ago

“A wonderful selection of places to stay and often with package offer deals. Very easy to enquire about a booking and confirmation of availability with different options was provided within 30 minutes of the booking enquiry.”

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Posted 2 years ago

“I was initially disappointed with my booking as it was double booked and I received no apology for this just a random email saying that another accommodation is being offered for less days than my original booking. I was very confused by email and contacted petspjs and was advised that booking was double booked due to change over of owners. I have to say that I was completely devastated as I had chosen accommodation which suited my family’s requirements. It has all been resolved now with alternative accommodation having been sourced by Alison Reynolds who did an excellent job in finding me an alternative holiday at such short notice. I do hope this situation does not happen often and that it was rare. I haven’t been on my holiday yet but I trust that all will be more than fine even though it was not my first choice. Once again top marks for Alison Reynolds I can’t rate her enough.”

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Posted 2 years ago

“Very helpful and flexible. Achieved a good price. Like the idea of the holiday food.”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,715 reviews