PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient as usual”

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Posted 3 years ago

“The website is great. Very clear. Booking at our chosen location was easy. However, the confirmation email came from the hotel itself and didn't mention PetsPyjamas. This was a bit confusing. I did get an email from PetsPyjamas a bit later, and everything is clear now. Thank you.”

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Posted 3 years ago

“After I received my email quotation from Donna my Pet Concierge I had a few questions which I sent by email. Donna called me in response to my email rather than reply by email which was great as sometimes it’s easier to discuss things rather than pinging emails back and forth. When she called first I was busy and she was more than happy to call back which she did at the agreed time. She answered all my questions and confirmed things I wanted to know. She was friendly and efficient nothing was too much for her even my daft questions. This is the second time I have booked through pets pyjamas and again very happy with the service I have received. Many thanks Donna you made the booking experience easy.”

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Posted 3 years ago

“The team at PetsPyjamas went out of their way to help me book a few days away in the Yorkshire Dales on a busy time of the year Thank you”

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Posted 3 years ago

“Very helpful amending a booking for me.”

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Posted 3 years ago

“Great first time so easy to book and find us a great hotel that takes our dogs as well”

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Posted 3 years ago

“Wonderful. I sent an email as I was unable to call and within a couple of hours I had a selection of options sent to me with costs and availability.”

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Posted 3 years ago

“The staff at PetsPygamas could not have been more helpful, efficient and friendly in assisting me to book. I had particular requirements which could not be determined from websights. I felt that they really did want us to have an excellent break.”

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Posted 3 years ago

“Clean quiet two bedroom cottage that is a great base to explore Cornwall. Unfortunately the weather didn't allow us to enjoy the garden area but I could imagine sitting there after a day out. Welcome pack of flowers and cream tea was appreciated. There was also extra towels and blankets for the dogs as well as doggie treats.”

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Posted 3 years ago

“We have been away using Pets Pyjamas several times. The website and booking process is straightforward. The locations are great and our dog always has a fab welcome.”

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Posted 3 years ago

“very good response and quick to help with booking hotel”

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Posted 3 years ago

“Having booked online I have received no email confirmation which I would have expected. I do however have a copy of the page acknowledging my deposit payment and. I firming my booking. I have now received an email asking me to complete my booking. I replied by asking if there was a problem but gave received no reply.”

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Posted 3 years ago

“Wasn't sure how the membership worked to start with and couldn't find any thing to tell me. However than that a good experience, good clear informatikn on hotels and facilities.. room options and prices.”

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Posted 3 years ago

“So friendly and efficient. Easy to contact by telephone. Will use their service again”

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Posted 3 years ago

“I received the confirmation after Ihad been encouraged to pay. It was wrong on several counts 1 breed of dog was Glen of imaal terrier but stated as giant schnauzer 2 2 person but I stated 1 person 3 i booked 2 dogs and not confirmed ! I have never been asked to pay hotel room in advance and now very unsure about this as since hotel has been downgraded from 3 star to 2 it seems that I am being charged for what is little more than a hostel”

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Posted 3 years ago

“Finding Pets Pyjamas was an excellent thing! The concierge found me the perfect place to take my husband on his 50 birthday and we were able to take our dog to a pub with gorgeous food and great ambience with lovely walks around. She really listened to what I needed and found it for us. The staff were absolutely lovely and genuinely did love dogs! We will definitely go back there and I will book again through Pets Pyjamas.”

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Posted 3 years ago

“The Concierge team have been extremely helpful in securing our booking especially after we had to move our dates due to a change in our circumstances. Very helpful and professional team for sure. Thank you.”

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Posted 3 years ago

“Friendly, efficient and very helpful”

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Posted 3 years ago

“Great service and helped sort our holiday out”

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Posted 3 years ago

“I gave the person I spoke to details of what I required. They came up with a couple of options one of which I was very interested in but due to circumstances I was not able to confirm at the time. When I could confirm booking (weeks later) they obviously had to go back to hotel to see if dates etc were still available. They did this and the booking was confirmed without any hassle. easy to deal with and they listened to what I required.”

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Posted 3 years ago

Dear Jackie, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day we look forward to booking you on another dog-friendly stay soon! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews