PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good. Nit been on our break yet. Hope it will be fun”

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Posted 2 months ago

“Couldn’t use a voucher on the website . Couldn’t use a voucher plus 10% discount Waited 4 days for confirmation… got it after chasing. Don’t pay £50 for dog but have to pay £60 cleaning Have written this 3 times as they don’t seem to want me to submit it”

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Posted 2 months ago

Hello Kim, Thank you for your feedback. We’re sorry that you were disappointed with some aspects of your booking, however, we would like to clarify a few of the points raised. Gift vouchers cannot be used in conjunction with promotional discount codes, as stated in our terms and conditions. We appreciate this may have been disappointing, but this is a condition of the voucher and promotional offers. In relation to the confirmation, you were advised at the time of booking that the property owner was away on holiday and that confirmation could therefore take a few days. We’re sorry you felt you had to chase this, but the delay was due to awaiting confirmation from the property. The cleaning fee was also clearly included on the quotation provided at the time of booking. This is a standard charge applied to all guests at the property and is not specific to your booking. We’re sorry that the overall experience did not meet your expectations, but we hope this helps clarify the points raised. Kind regards PetsPyjamas

Posted 2 months ago

“Very good”

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Posted 2 months ago

“Never had an issue with the hotels recommend by pp before.The Egypt Mill was not as other pp hotels, we called in advance to ask if we could take 2 dogs and that was ok. The room was superb but only one dog bed and nothing else for the dogs. Not even bowls in the room, no welcome pack , no treats , poo bags , nothing. Dog bowls where stacked outside unclean ,near a keg used to decant water for the accompanying bowls, needless to say it was empty.Service issues for breakfast, staff a little uninterested and one was a little petulant .won’t be going back.”

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Posted 2 months ago

“We found your website very user friendly allowing our booking made with ease, so straightforward and to the point.”

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Posted 2 months ago

“A big thankyou to Linda for sorting out a little break for us and our dog Pete, overall the service, the way the call was handled was excellent, this the 2nd year of using Pets in Pyjamas courtesy of our son buying us a Vouche. Would definitely tell others with dogs to use Petsinpyjamas. Kind regards Nia Thomas”

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Posted 2 months ago

“Linda was so helpful with my booking earlier today. I was having trouble online, so i called the contact number and she was able to sort things out for me staright away. Thank you so much, we're now very much looking forward to our upcoming trip.”

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Posted 2 months ago

“I am so impressed with the service received. The place I wanted was unable to accommodate us. Lynda sent across other options. The team answered all my questions. I feel confident I have used the best company for the purpose of a weekend break with pups! Thanks team 🐶”

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Posted 2 months ago

“very helpful staff”

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Posted 2 months ago

“Just booked a few day away and Linda was very helpful in sorting my food allergy out at the hotel.”

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Posted 2 months ago

“Lost internet connection just as I was paying- phoned company and they were so helpful & completed my reservation”

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Posted 2 months ago

“I booked our break on the phone with a lovely helpful lady called Linda. It’s my first time using Pets Pyjamas and Linda took the time to take me through everything and even phoned me back to tell me that everything went well. I couldn’t thank her enough.”

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Posted 3 months ago

“Excellent service have had several great holidays through PetsPyjamas.”

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Posted 3 months ago

“Lynda was very pleasant and helpful. Making the booking was easy and straight forward. I wasn't able to make the booking on line as it was showing there was no availability on the room type we wanted, but Lynda sorted this out and I was able to book.”

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Posted 3 months ago

“Had a little problem trying to use voucher online. I rang PetsPyjamas office and all was solved in no time at all, the lady was very friendly and very helpful.”

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Posted 3 months ago

“Very good web site”

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Posted 3 months ago

“Very very helpful and lovely to talk too.”

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Posted 3 months ago

“One thing I woudl like to see is that the booking confirmation actually desribes the room as per the room details Idescribed on the web site. I booked a super king double double room at a higher cost but the confirmation does not confirm this and just says double room. This would be a nice feature so as to give confidence that we will be getting the superior room we have paid for.”

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Posted 3 months ago

“Why use PayPal”

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Posted 3 months ago

“As usual first class booking service”

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Posted 4 months ago

PetsPyjamas is rated 4.7 based on 1,820 reviews