Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

PetsPyjamas Reviews

4.7 Rating 1,337 Reviews

93 %

of reviewers recommend PetsPyjamas

Company Reviews

Product Reviews

4.7

Based on 1,337 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

2985

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not get anyone to answer phone . Very upset about this , plus I was offered £25 discount , I paid then they said I could not get the £25 discount because I had already paid. They would leave it as a credit, next time I booked , if I book again, so all in all not a 100% happy. They said would phone next day and tell me what the out come was with my complaint and info on parking at the cottage , waiting to see how I pick up key. Wait and see how this holiday goes , it's my 70 th so hope everything else is good.🤔”

Posted 1 day ago

“The booking process doesn’t work. I got caught in a perpetual loop of filling in your form & then getting an email from you to do exactly the same again. I went round the same loop 3 times. Eventually I emailed you to get resolved which you did . My other comments would be that (1)the price of the room was larger than you first indicated (2) The booking says double room. Is this a small double or kingsize? This is not clear. (3) The clause about paying the remainder of the invoice nearly a month before we stay there is hidden at the bottom of the booking form. I thought I would pay when I got there and today got a demand for the balance. This is an underhand practice & leaves a bad taste in the mouth.”

Posted 1 month ago

Thank you for your feedback 🐾 We will look into the points you have raised as we always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 4 weeks ago

“I was gifted a PetsPyjamas gift card- I found the website very hard to navigate when looking for a certain price range as when you select the dates you’d like to travel it states ‘based on a 7 night stay’ price, then when you click into the accommodations for 2/3 nights (which I was looking for) the price was completely different. I think having the price show on the searches for your selected dates would be much better and less stressful to navigate.”

Posted 1 month ago

Thank you for your review 🐾 We will take onboard your feedback. The PetsPyjamas Team

Posted 1 month ago

“The quote came quickly but on finding somewhere cheaper although it was says they will price match they wouldn’t honour it . Which was disappointing”

Posted 4 months ago

Hi Julie , We are so sorry to hear that you did not have a positive experience whilst making a booking with us. One of our Customer Support Team will be in touch. The PetsPyjamas Team

Posted 4 months ago

“Sorry but usually my experience with PP is excellent. But after I booked this holiday I discovered my husband has commitments for that week. So I could not find a way on your website to make changes so I immediately called Claire, my contact, had to leave a message and your service center and so far no one has treated this sufficiently for me as meanwhile the other date I submitted may have been taken. Not happy and patiently waiting as I have paid in advance and fully!”

Posted 5 months ago

Hi Annie, we are so sorry to hear that you have not had the usual excellent experience that we strive to provide. A member of our team has reached out to you to help resolve the issue, and we hope you have a wonderful pet-away. Best wishes, PetsPyjamas Team

Posted 4 months ago

“Website good - but when I came to use the £25 off for my first booking - disappointed to learn it was only valid if £250 was spent - no mention on this on the email offering it”

Posted 5 months ago

“Trying to book a cottage taking 3 dogs was frustrating as despite setting up 2 adults and 3 dogs many of the selection did not allow 3 dogs”

Posted 7 months ago

“I was very confused on the payment side of things, I booked the cottage and on the Total to Be Paid webpage, there was one price, but when I went onto the payment page it was a different price (an increase of £60). I phoned and your staff were helpful, but I still do not understand how this discrepancy can be allowed.”

Posted 7 months ago

“Having booked online I have received no email confirmation which I would have expected. I do however have a copy of the page acknowledging my deposit payment and. I firming my booking. I have now received an email asking me to complete my booking. I replied by asking if there was a problem but gave received no reply.”

Posted 7 months ago

“I was initially disappointed with my booking as it was double booked and I received no apology for this just a random email saying that another accommodation is being offered for less days than my original booking. I was very confused by email and contacted petspjs and was advised that booking was double booked due to change over of owners. I have to say that I was completely devastated as I had chosen accommodation which suited my family’s requirements. It has all been resolved now with alternative accommodation having been sourced by Alison Reynolds who did an excellent job in finding me an alternative holiday at such short notice. I do hope this situation does not happen often and that it was rare. I haven’t been on my holiday yet but I trust that all will be more than fine even though it was not my first choice. Once again top marks for Alison Reynolds I can’t rate her enough.”

Posted 9 months ago

“description of location misleading, too many follow up emails”

Posted 9 months ago

“Room very small and hot but fan was in room but clean and No were to hang clothes.Breakfast was at 9am until 10am to late for us as could not get food in evening when we arrived ! As they didn’t have anything available as finished earlier as Sunday.”

Posted 9 months ago

“Booking was quick and easy thanks, not sure about the place we stayed though?”

Posted 10 months ago

“I like the concept of PetsPyjames. A website that caters for people who want to take their dogs to a nice hotel or cottage that actually wants them rather than puts up with them. However, I’m finding the whole booking process a little difficult to follow. I tried to check availability on a couple of hotels but your website couldn’t provide it and with one hotel, it was asking to choose a room, but I couldn’t. When I did complete a booking, it seemed like I had to wait for an email from PP to confirm it. Either I’m doing something wrong or this is unusual to be disconnected from the accommodation. However, we’re looking forward to our first weekend away with our dog.”

Posted 1 year ago

“Your Website was poor & not working so I had to phone you. However, Kalum from Customer Support was very helpful”

Posted 1 year ago

“Everything worked fine but we didn't get emailed confirmation of all the booking details as one gets from booking.com, just hope all works out when we arrive especially as we have paid in full - confirmation of that would be reassuring. Also asked to "complete our booking" (that we had done) and clicking the link sent us to a sales screen - it feels highly automated pretending to be people who I suspect do not exist (a modern trend I accept). Emailed and still awaiting a response”

Posted 1 year ago

“Customer service agent really good. Website needs improvement. If I had not had vouchers to use for the service I would have given up. Not easy to navigate, map view doesn’t show all the properties in an area, cannot get to actual cost without clicking twice into each property and minimal pictures of some of the properties (of the cottage we were looking at there were 2 of a bedroom and no other internal pictures). When you have young children or access issues clear images is really important.”

Posted 1 year ago

“I was all keen to give you a good write up but have received an email saying there is not accommodation for an extra child?! There is a crazy mix up and I’m not happy.”

Posted 1 year ago

“I try to book on my phone Apple 13 but just went around in circles but managed on my ipad using Chrome… The “coupon” section should b a little clearer maybe saying “Add voucher code” sounds a negative feedback however overall pleased with my booking”

Posted 1 year ago

“Whilst I made two enquiries (or thought I did) for short breaks in January and March- the two emails did not reflect my enquiries. One had the wrong dates (January enquiry) and the the March enquiry for Yorkshire had a January date. A third link via text had the correct info and so completed the booking. Made an interim enquiry re half board with no response yet but march booking is now confirmed. Not confident about the website and the way the enquiries are managed.”

Posted 1 year ago

«
1
2
»

PetsPyjamas is rated 4.7 based on 1,337 reviews