PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,799 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd August 2026

Christine Mills

PetsPyjamas 5 star review on 2nd July 2026

Nicola Pizzey

PetsPyjamas 5 star review on 7th June 2026

Julie Turner

3621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One thing I woudl like to see is that the booking confirmation actually desribes the room as per the room details Idescribed on the web site. I booked a super king double double room at a higher cost but the confirmation does not confirm this and just says double room. This would be a nice feature so as to give confidence that we will be getting the superior room we have paid for.”

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Posted 1 month ago

“Good, except it took some time before the reservation was confirmed. I appreciate you had to check with another party.”

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Posted 2 months ago

“Very helpful when I has a problem with the with the booking completing. Went extra mile to resolve.”

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Posted 4 months ago

“Good quality stays”

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Posted 4 months ago

“I really struggled to understand the listing for the White Hart in lewes. It seemed to be omre expensive for "B&B with tummy rubs" thant the "gourmet getaway". Whilst i was trying to understnd it - my wife and I were looking on different devices at the same time - the prices were changing before our eyes.”

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Posted 5 months ago

Dear Mr Harris, Thank you for your feedback. I appreciate how confusing that must have been when you were comparing options. The B&B with Tummy Rubs rate is linked to the hotel’s best available rate, which is dynamic and can change in real time depending on demand and availability. That’s why you may have seen prices moving while viewing on different devices. The Gourmet Getaway, on the other hand, is an exclusive package we’ve negotiated directly with the hotel. It includes added value extras, such as dinner and an arrival drink, so although it may sometimes appear similar or even lower in price, it’s actually a fixed package rather than a fluctuating room rate. We will review how this is displayed as it’s important the differences are clear to avoid this type of confusion. We hope you have an enjoyable stay. Kind regards PetsPyjamas

Posted 5 months ago

“Site and booking easy to follow”

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Posted 6 months ago

“The website is great and the Hotels look fab. Slightly anxious that I have not as yet received a confirmation email - Not sure how long this should take but it has been quite a few days so perhaps advise the client once the payment has been taken that this may take a while.”

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Posted 1 year ago

“Great choice of accommodations, prompt responses, very helpful.”

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Posted 1 year ago

“Seemed to be a very straightforward process. My only slight concern was after receiving the quote from you, it wasn't clear whether the room was actually reserved for me and if so, how long I had before it could be sold to someone else.”

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Posted 1 year ago

“I find the site annoying as I have to keep putting in my dates. Also I would like to be able to look at the prices without sending a request to PP. I like the fact that you don't need to worry about booking a dog friendly room as done automatically with PP & you also know that all the accommodation is pet friendly. I requested the wrong dates and this was rectified quickly once I realised and contacted PP.”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“very happy with the service provided, highly recommended.”

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Posted 1 year ago

“Lynda and Mark dealt with my booking very efficiently. Thank you!”

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Posted 1 year ago

“I think the concept is great and not paying for dogs a bonus.Wish there was a query service available and that not evert query was seen as a booking. Felt bad as I was exploring dates before a firm booking could be made”

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Posted 1 year ago

“Love the website”

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Posted 1 year ago

“I had difficulty actually getting from choosing a room to the payment page. Went through the procedure three times before I managed it. Everything else was excellent”

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Posted 1 year ago

“Very helpful re the booking.”

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Posted 1 year ago

“It was easy to book and knowing dogs are allowed i dont waste any time checking.”

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Posted 1 year ago

“The whole experience was easy enough I did need to call and Micheal helped me sort my booking out which was very helpful”

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Posted 1 year ago

“Unfortunately when I was trying to book my stay the dats I was trying for kept changing so much so I nearly didn't book a stay with you”

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Posted 1 year ago

Dear John, thank you for your review and feedback. We have passed this to our technical team to investigate. Kind Regards Pets Team

Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,799 reviews