PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,741 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,741 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th February 2026

Sherry Longville

PetsPyjamas 5 star review on 30th January 2026

Daniel Langley

PetsPyjamas 5 star review on 28th January 2026

Jo Daubeney

3576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really struggled to understand the listing for the White Hart in lewes. It seemed to be omre expensive for "B&B with tummy rubs" thant the "gourmet getaway". Whilst i was trying to understnd it - my wife and I were looking on different devices at the same time - the prices were changing before our eyes.”

Helpful Report

Posted 1 week ago

Dear Mr Harris, Thank you for your feedback. I appreciate how confusing that must have been when you were comparing options. The B&B with Tummy Rubs rate is linked to the hotel’s best available rate, which is dynamic and can change in real time depending on demand and availability. That’s why you may have seen prices moving while viewing on different devices. The Gourmet Getaway, on the other hand, is an exclusive package we’ve negotiated directly with the hotel. It includes added value extras, such as dinner and an arrival drink, so although it may sometimes appear similar or even lower in price, it’s actually a fixed package rather than a fluctuating room rate. We will review how this is displayed as it’s important the differences are clear to avoid this type of confusion. We hope you have an enjoyable stay. Kind regards PetsPyjamas

Posted 1 week ago

“Site and booking easy to follow”

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Posted 3 weeks ago

“The website is great and the Hotels look fab. Slightly anxious that I have not as yet received a confirmation email - Not sure how long this should take but it has been quite a few days so perhaps advise the client once the payment has been taken that this may take a while.”

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Posted 11 months ago

“Great choice of accommodations, prompt responses, very helpful.”

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Posted 11 months ago

“Seemed to be a very straightforward process. My only slight concern was after receiving the quote from you, it wasn't clear whether the room was actually reserved for me and if so, how long I had before it could be sold to someone else.”

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Posted 1 year ago

“I find the site annoying as I have to keep putting in my dates. Also I would like to be able to look at the prices without sending a request to PP. I like the fact that you don't need to worry about booking a dog friendly room as done automatically with PP & you also know that all the accommodation is pet friendly. I requested the wrong dates and this was rectified quickly once I realised and contacted PP.”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“very happy with the service provided, highly recommended.”

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Posted 1 year ago

“Lynda and Mark dealt with my booking very efficiently. Thank you!”

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Posted 1 year ago

“I think the concept is great and not paying for dogs a bonus.Wish there was a query service available and that not evert query was seen as a booking. Felt bad as I was exploring dates before a firm booking could be made”

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Posted 1 year ago

“Love the website”

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Posted 1 year ago

“I had difficulty actually getting from choosing a room to the payment page. Went through the procedure three times before I managed it. Everything else was excellent”

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Posted 1 year ago

“Very helpful re the booking.”

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Posted 1 year ago

“It was easy to book and knowing dogs are allowed i dont waste any time checking.”

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Posted 1 year ago

“The whole experience was easy enough I did need to call and Micheal helped me sort my booking out which was very helpful”

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Posted 1 year ago

“Unfortunately when I was trying to book my stay the dats I was trying for kept changing so much so I nearly didn't book a stay with you”

Helpful Report

Posted 1 year ago

Dear John, thank you for your review and feedback. We have passed this to our technical team to investigate. Kind Regards Pets Team

Posted 1 year ago

“Some very nice hotels etc on your list, though in England only (?) and most seem to be in the South. But excellent prices (seems to be cheaper than booking direct with the hotel), with friendly and helpful staff. Couldn't book directly online as I should have been able to, not sure whether this was a problem with the web site or my browser, but sorted eventually when I phoned. Also slightly confused by many different phone numbers shown on your web site and on emails, at least one of which is no longer in service (I'm sure I commented on this last time). Overall though, good service and we'll use you again.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! Thank you for the feedback on contact numbers we are looking into this to make the process simpler. The PetsPyjamas Team

Posted 1 year ago

“Really helpful team, relatively quick to respond. Wanted to change dates, so needed to wait a day or two to hear back from the hotel. Would have loved automatic booking instead, but wasn't an issue. I could have got it cheaper on another website, but decided to go with petspyjamas due to the support and additional benefits of dog stays included, vet support if required etc. Would make this more prominent for other people as a reason why to go with you instead of another.”

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Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Really refreshing to deal with a concierge tather than just an automated booking app”

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Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Contacting your admin staff and booking through them was very pleasurably. Not the easiest of websites to book on a lot of uncertainty on some of the dates available”

Helpful Report

Posted 1 year ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,741 reviews