PetsPyjamas Reviews

4.7 Rating 1,348 Reviews
93 %
of reviewers recommend PetsPyjamas
4.7
Based on 1,348 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read PetsPyjamas Reviews

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 19th April 2024
Louise Astles
PetsPyjamas 5 star review on 17th April 2024
Tracy Bennett
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
3003
Anonymous
Anonymous  // 01/01/2019
Promp and friendly response
Helpful Report
Posted 2 days ago
Easy to book clear website
Helpful Report
Posted 1 week ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 5 days ago
Booking was easy. They were quick to reply stating a room had been secured for our stay. They prompted me to book a short time later after I had forgotten. Very smooth booking experience.
Helpful Report
Posted 2 weeks ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 1 week ago
It’s the first time I searched a dog friendly hotel with PP and found them really helpful with lots of choices. I was also looking at other places with a different booker as couldn’t decide on coast or country. I felt a little bombarded with texts, emails & phone calls as I wanted a few days to make my choice without pressure. Eventually I booked with PP, so happy with the outcome. The Country won and the hotel looks amazing.
Helpful Report
Posted 2 weeks ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 2 weeks ago
It seemed straightforward to book the accommodation we wanted
Helpful Report
Posted 2 weeks ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 2 weeks ago
No field to apply promo code.How do I get the discount
Helpful Report
Posted 3 weeks ago
Hi David, We are so sorry to hear that you experienced an issue using our service, I understand our Customer Support team, has contacted you. The PetsPyjamas Team
Posted 3 weeks ago
Quite easy to navigate the website. Would like an additional filter - does the hotel have EV charging facilities
Helpful Report
Posted 3 weeks ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 weeks ago
Booking a one night stay at The Mole Resort in Devon was very easy but the resort was not up to expectations. The signage when you drive in was very poor as was the signage for the rooms. Their web site is not at all clear as we thought that bath robes and slippers were supplied but not a goody bag for our dog. We had a goody bag for our dog, most of which was totally unsuitable for his age and size but we did not get the the bath robes and slippers. I rang the resort as ask if the room we were allocated was on the ground floor and explained that our dog had difficulty with stairs and was told it was a ground floor room, it was a ground floor room when you get into it but you could only access it down 6 or 7 steps. Also the only restaurant we could take him into was in a cellar and once again had a full flight of stairs to negotiate. Finally we were not told that the restaurant/bar bill which came to £71.89, which was for a two course meal for two with coffee, 1 pint of beer and 1 pineapple juice, included a service charge of £7.99. I object to service charges as I think people should be able to leave a tip at their discretion. I would not go to this venue again or recommend others to visit.
Helpful Report
Posted 1 month ago
Hi Peter, We are so sorry to hear that you did not have a positive experience at The Mole Resort. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team
Posted 1 month ago
Easy to use and option of help as well, really helpful.
Helpful Report
Posted 1 month ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 1 month ago
Very helpful experience and knowledge with regards to understanding my situation
Helpful Report
Posted 1 month ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 1 month ago
Great site! My dog is reactive around strangers so would be great to have more info about enclosed gardens etc. also had difficulty making payment v slow to load pages and accept card deets. Eventually swapped to PayPal
Helpful Report
Posted 2 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 1 month ago
I was pleasently surprised to be telephoned about my enquiry on a Sunday morning, having only completed the form in the very early hours of Sunday morning (being unable to sleep having decided what was needed was a holiday).
Helpful Report
Posted 2 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 2 months ago
found that the website was really hard going ,slow and frustrating. also the "chat" was not working.
Helpful Report
Posted 2 months ago
Thank you for your feedback 🐾 We will pass on your comments as we always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 2 months ago
My only experience so far is booking. There are a number of issues with your form 1 there is no other space on breed of dogs 2 any issue with filling 8n the form means you have to start all over again rather than just correct the issue 3 despite receiving an email offering ENDOFMONTH discount no where does it say it doesn't apply to a given list of hotels and pubs.
Helpful Report
Posted 2 months ago
Hi Helen, We are so sorry to hear that you experienced some issues while using our service. This has been flagged to our tech team, so they can look into the matter. The PetsPyjamas Team
Posted 2 months ago
Easy to complete form to check availability & cost of hotel stay
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
Ashley who helped was great. But I was unable to book online because the XMAS25GIFT voucher that you sent me did not work for me (or Ashley) even though we both double-checked the conditions were satisfied.
Helpful Report
Posted 4 months ago
Hi Andrew, We are so sorry to hear that you did not have a positive of using our services. We will pass the feedback of the code unable to work to our marketing team. The PetsPyjamas Team
Posted 3 months ago
As always very helpful when booking a break
Helpful Report
Posted 4 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 4 months ago
Good service and the 10% discount sealed the deal against competition x
Helpful Report
Posted 5 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 5 months ago
Booked again with petspyjamas. Still have to search for cancellation policy for a particular booking prior to booking. Staff very helpful with quick service. Recommended
Helpful Report
Posted 5 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 5 months ago
It screened out hotels that didn't take dogs and the deal quoted was better than I could get from the hotel's own website. So the service is pretty good. They were persistent in that they called me to follow up on the quote.
Helpful Report
Posted 5 months ago
Thank you so much for taking the time to leave us feedback 🐾 We love to treat you and your pup, that's why with PetsPyjamas dogs stay free. We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 5 months ago
PetsPyjamas is rated 4.7 based on 1,348 reviews