PetsPyjamas Reviews

4.7 Rating 1,351 Reviews
93 %
of reviewers recommend PetsPyjamas
4.7
Based on 1,351 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read PetsPyjamas Reviews

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 19th April 2024
Louise Astles
PetsPyjamas 5 star review on 17th April 2024
Tracy Bennett
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
3003
Anonymous
Anonymous  // 01/01/2019
We recently stayed at a property booked through these people... We had no choice but to use them, since the original holiday we'd booked this past Easter was cancelled due to COVID and they had our money! Fortunately, after multiple attempts to reach them (including e.mails and v.mails) we managed to make a new booking. Like other reviewers... I had to chase them for final confirmation details. Sadly - and arguably not their fault - the property - although nice and well located, had not been cleaned properly. We discovered that linen had not been changed... there was a half-eaten biscuit on one bed and a part-eaten pepperami in the other, dog hairs on the beds upstairs and the duvet on the single bed had no cover at all! There was more... but, again, not necessarily their fault. What I AM disgusted with is their total lack of assistance... We tried contacting them to no avail. Despite several e.mails and voice messages, NO ONE from Pets Pyjamas bothered to get back to us. In the end we had to purchase bed linen, a shower curtain and also refill the BBQ gas... We will NOT be using them again. This has been hands-down the worst experience we have had in our 6+ years of holidaying in Norfolk...
Helpful Report
Posted 3 years ago
Lovely people but too many of them dealing with each booking and as a result there was total lack of communication between the Agents. A disaster with the hotel I booked due to lack of information. Pets Pyjamas appear to be too frightened to upset the hotels they work with and one gets the feeling they are more concerned about them than the client. I had to call an Agent almost daily to sort out the many problems with The Polurian Hotel in Cornwall. After a continuous battle but no apologies I have been promised compensation of one night's accommodation and seven days on I am still waiting. In spite of my contract being with Pets Pyjamas, they expected me to deal with the hotel regarding all the various complaints. This was a three star hotel charging 4 star prices. I asked for a quiet room and was allocated a dark, depressing room with the car park right outside my window. I was then moved twice; once to a room I was told I would have to vacate after two nights and then to another room with the wind howling (no exageration, I have the recording) all night. Eventually after three nights a very helpful maintenance man duct taped the windows which enabled me to be able to sleep and to stay warm. It was appalling. All this for the best part of £3000 for one person for 11 nights. The menu barely changed and the presentation was basic. Vegetables were mostly an extra charge and consisted of kale, kale and more kale unless one made a point of asking for 'no kale please'. Never again either Pets Pyjamas or The Polurian.
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Posted 1 year ago
Confirmed hotel booking & gave us reference number then rang us to cancel, what a great service, NOT!! Because of the so called ‘confirmed booking’ we had already booked another hotel on the way to this & now we have been hung out to dry with nowhere to stay!! Be warned don’t use this company!!
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Posted 1 year ago
Stay away from this company, room not booked but money taken! Called on Friday 10th June morning to book a last minute trip for that weekend. Found a hotel for me, email confirmation sent and payment taken. I called the hotel myself on Saturday morning to confirm checkin times to be told there is no room booked by Pet Pyjamas for me and the hotel said they had sent an email on Friday morning to pet pyjamas to say they had no availability. Which they denied ever receiving the email from the hotel. When I called pet pyjamas in tears, I had to wait for someone to call me back and all the lady kept saying it’s the hotels fault and she had to come in on her day off to sort it! She then called me to say she found a hotel for me over half an hour away from where I wanted to stay and where I booked activities for the whole weekend I declined the offer as I didn’t want to do business with this company . If I hadn’t of called the hotel myself to confirm in the morning. I would of turned up to the hotel at 4pm with no where to stay with a dog and disabled partner. I asked for the manager to call me on Monday, when he called me he just kept blaming the hotel and didn’t really listen to me. My main point was I didn’t want it happen to anyone else and they need to look at their booking process but he just fobbed me off with a £50 voucher to use on another stay. Then I had to email him again about my refund and I was told it normally takes 28 days to process but seeing the hotel was never booked they would process it faster. Like I should be grateful I have to wait nearly 10 days for my refund on a booking they never booked. Absolute worst company I have ever dealt with who just like to blame anyone but themselves and really don’t care or listen to you. Save yourselves time and book direct with hotels.
Helpful Report
Posted 1 year ago
I booked a 3 night stay in a lovely place in wales through Pets Pyjamas, unfortunately, my dog became very ill so we couldnt go, as id booked only 3 days previous, their T's & C's state there will be a booking fee which is fine, and maybe a fee from the accommodation, again fine... BUT i was eventually told that no refund at all could be given as the accommodation do not refund! So i called the accommodation who in fact dont have a cancellation policy, and also told me that if someone cancels, they dont see any money from Pets Pyjamas! So i kept my booking in the end so that the accommodation would at least get paid even though i didnt go as unfortunately we had to say goodbye to my dog. I dont reccommend Pets Pyjamas at all, as soon as they take youre money youre stuffed! they dont care.... dispicable! £279 lost! This was incredibley insensitive and unprofessional of them!
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Posted 2 years ago
I thought I had found the perfect 2 holiday for my husband and I and our dog Heidi. Only to be told on the morning of check in that we could only stay 1 night as the hotel has double booked. We were put up in an alternative location which is in the middle of nowhere. Very disappointed to say the least.... DO NOT USE THIS COMPANY!!!!
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Posted 4 years ago
no response to emails 3 sent asking question
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Posted 4 years ago
Horrendous customer service from start to finish. I booked accommodation valued at over €1000+ Changes to our dates were required and despite numerous emails and voicemails, it took almost a week for someone from “support” to respond. I started to lose confidence and started to worry about our holiday and the financial security of this company. Despite apologies and promises to upgrade our welcome pack, I cancelled. Holidays are too expensive and too precious to mess with and I had no confidence that Pets Pyjamas would provide the service. Now four weeks later, and many more emails and irate phone calls, I am still chasing a refund on our credit card. We have had to lodge a dispute with our credit card company and I have also spoken to our solicitor to help. Such a huge waste of time and much added aggravation that could have been avoided. I cannot recommend this company and only hope My review will deter others from falling into the black hole we found ourselves in when booking our holiday with this company. Never again.
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Posted 4 years ago
DO NOT USE THIS COMPANY! I booked my 1st Anniversary break with them 5 weeks ago snd they took my money on the day £179 and sent me my booking confirmation. Today, 2 weeks before my break, they have emailed to say the room is not available. On the basis of my booking, my husband had booked multiple treatments in the hotel spa for us, all of which are non-refundable. No refunds have been received and they are not responding to my emails... DO NOT USE!!!
Helpful Report
Posted 4 years ago
As a supplier these people had no respect for us as a small business. They would be send orders to us placed through their website but not pay us. We’d submit our invoices and would have to wait months and chase every day where we would told we’ll be paid the following day, then the following day and so on. And all the time they’d be asking for free items for various magazine articles, none of which we were mentioned for or received any thanks for. Don’t support these people, they exploit other small businesses and we almost lost ours because of them.
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Posted 5 years ago
Just booked our stay at a hotel through Pets pyjamas. Booking was simple and help was on hand if needed through various methods. Can’t wait for our stay now in June.
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Posted 4 weeks ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 3 weeks ago
A great site for dog-friendly holidays where pooches are pampered as much as humans. The staff are helpful and responses and the company offer good deals.
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Posted 4 weeks ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 3 weeks ago
Very helpful
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Posted 4 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 4 months ago
your staff need training on your policies and procedures
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Posted 5 months ago
The assistance from Lynda Kitt was absolutely superb. Lynda’s representation of this Company was very professional. I’ve been trying to get to the Scilly Isles for a few years and PetsPyjamas have made that possible. The help and guidance I received was outstanding. Thank You.
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Posted 6 months ago
We haven't been on our holiday yet but we found the booking experience to be incredibly easy. Also, I asked a question about the fence height and Paul came back very quickly with an answer, having spoken directly with the owner. Very reassuring! We also like the extra benefits you get with booking through PetsPyjamas including a donation to an animal charity.
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Posted 7 months ago
Booked through Pets Pyjamas but unfortunately had to cancel. Told we would get the deposit back minus 10% admin which I agreed to. Told the contract is, refund could take up to 28 days but usually less time. It has now been 7 weeks and we are still waiting. Sent numerous emails with no response and phoned several time, leaving a message on the answer phone Asking for them to ring back but again no response. I am feeling very frustrated as they can take money off you straight away but won’t give you the refund back and ignores any correspondence. I thought 28 days was excessive having to wait but 7 weeks with no response is unacceptable. Please do not use this company as they are definitely unprofessional.
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Posted 8 months ago
Booking site very easy to use and looks great. But when you have to contact the organisation by telephone they don’t return calls. Email they answer, but haven’t understood the request, when try to clarify they don’t bother emailing back.
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Posted 8 months ago
A little disappointing to find that Petpyjamas say dogs go free of charge yet the Hotel is charging me £7 per night for my dog. Surely this contravenes trade descriptions? Fingers crossed the hotel will prove worth it.
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Posted 9 months ago
I asked a question which was quickly responded too and I was able to speak to Alison as well. She was very helpful
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Posted 10 months ago
PetsPyjamas is rated 4.7 based on 1,351 reviews