PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful company. Saved money compared to other booking sites. Found really pet friendly accommodation. Unlike when i have booked direct myself I did not end up in a terrible room at a terrible price when I say I own 3 dogs! Will absolutely use this site again. Even booking on boxing day, petspyjamas replied with a great price and hotel within minutes!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Always easy, with a helpful concierge to answer questions and do searches.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“PetsPyjamas made it quick and easy to find a holiday where my best friends can join me.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Tea

Posted 2 years ago

“We searched pet friendly hotels on Cotswolds and pets pyjamas came up with several excellent choices. They followed up with a telephone call from Alison Reynolds who was superb and very helpful and configured our trip exceptionally well.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“We contacted Pets Pyjamas to organise a very late New Year's Eve break after a major problem at work necessitated a complete change of plan and having to cancel our arranged week away. They were so helpful and accommodating . We tend to use Pets pyjamas where possible ;it's only if the hotel we want is not involved in their scheme . Lynda Kitt went over and beyond to help us”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you had a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Really helpful from start to finish , can’t wait for my dog holiday , hotel looks amazing 👍😄”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Great communication and a great service”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Ashley who helped was great. But I was unable to book online because the XMAS25GIFT voucher that you sent me did not work for me (or Ashley) even though we both double-checked the conditions were satisfied.”

Helpful Report

Posted 2 years ago

Hi Andrew, We are so sorry to hear that you did not have a positive of using our services. We will pass the feedback of the code unable to work to our marketing team. The PetsPyjamas Team

Posted 2 years ago

“Booked on line which was easy. Agent returned my previous call promptly.”

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Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Donna was amazing she gave us a good selection to chose from to meet our requirements and was really helpful on the phone getting our booking arranged”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Booked a cottage in North Wales, really easy to book, the place looks great, great location too, we're really looking forward to our trip, will definitely recommend this site to our friends & family.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“First class communications from Natalie. I will definitely use you again.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Sort out problems quickly. Very friendly and helpful.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“I booked a stay at the dog-friendly Colwall Park through PetsPyjamas. The petspyjamas concierge team helped me with my booking as I could not book the stay on the hotel's page. The lady I spoke to on the phone was really sweet and she told me all about the hotel. The hotel didn't disappoint, when we got there everyone was so lovely and the building was beautiful. The reception staff treated Luigi (my dog) like a king. The price was very reasonable considering I was bringing a dog and the room was lovely, with treats, a bed and bowl for Luigi. Our dinner was delicious and the hotel is perfectly located for walks through the Malvern Hills. They also gave Luigi lots of treats and a sausage for breakfast! I'll be using PetsPyjamas for my next staycations & hopefully I'll get a chance to go back to Colwall Park”

Helpful Report

Posted 2 years ago

“As always very helpful when booking a break”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Lynda was very efficient and friendly sorting out my Christmas booking "Thank you!"”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Very helpful”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Unfortunately after having several lovely experiences with Pets Pyjamas hotels , it is time to say goodbye. The last hotel was a dump and we booked out after one night. However , despite numerous phone calls, emails and even a letter sent to the head office, I have been ignored. I don't mind if the money refund is not forthcoming but I take exception at not being responded to. I will deal with hotels directly myself in future and not waste my time trying to get a response about a complaint.”

Helpful Report

Posted 2 years ago

Hi Paul, We are so sorry to hear that you did not have a positive of using our services. Our customer service team would like to reach out to you so we can look into the matter, please could I ask you to contact us with your Surname. The PetsPyjamas Team

Posted 2 years ago

“Found real lack of communication. I contacted 4time trying to move dates. It’s a great idea just failed to deliver on any service”

Helpful Report

Posted 2 years ago

Hi Aaron, We are so sorry to hear that you did not have a positive of using our services. Our customer service team have been reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 2 years ago

“Very helpful and pleasant experience when making my booking. Speedy response to my questions and when asking for a quote”

Helpful Report

Posted 2 years ago

: Thank you so much for your review, and we are so pleased you found our booking process a good one . Enjoy your holiday. The PetsPyjamas Team

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews