PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is clearly said at every turn on the website “pets always go free” or “dogs always go free”. I recently made a booking with Pets Pyjamas for my husband, myself and 2 dogs. The advert for the hotel said the room could “accommodate 2 people and one dog”. I made a call to say my dogs are both tiny so would they accept 2 ( plus I have accessibility needs that I needed to check). All was confirmed as being as I needed, including the two dogs. I booked. As the hotel was in Isle of Wight I phoned direct to ask if they did discount for ferry as most do. During the conversation the hotel obviously knew it was two dogs and commented that I only paid for one and the other would be £20 per night. I phoned Pets Pyjamas and told them. They informed me that their terms only include one dog. This is NOT what is stated all over the website. “DOGS ALWAYS GO FREE” is not just one dog. I cancelled my booking as another £80 for a 5ib dog, non shedding of hair, sleeps in a cage, does not interfere with other guests and is 100% well behaved. I was not willing to pay an unexpected £80. Pets Pyjamas refunded me in full, maintaining that they didn’t tell me there was a charge as they didn’t know there were 2 dogs. They did ! They have ignored and not answered my comments on the fact that the website says dogs always go free. I sent them pictures of the website. They just quote their terms. I spoke to them twice, they knew there were two dogs and they never mentioned one must be paid for. I would never use them again. Their website makes misleading claims, and they should not do this. The good thing is I have booked a hotel direct now, and it was a good deal cheaper than on Pets Pyjamas website, plus I don’t have to find £80 extra ! So if you have 2 dogs beware as you will find you suddenly have to pay a very high price for the second. It’s nonsense !”

Helpful Report

Posted 2 years ago

Hi Lin, We are so sorry to hear that you did not have a positive of using our services. I understand that our customer support team have been in touch with you already. The PetsPyjamas Team

Posted 2 years ago

“It was very easy and very quick. I had had a recommendation to contact you from another friend so my own experience soimply confirmed their encouragement”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Very easy to find exactly what we were looking for. Booking confirmed quickly. Great reviews from doggy parentshelped secure our decision. Already recommended Pets Pyjamas tomy sister-in-law.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“1st time I have ever heard of or used this site but WOW , the staff are so helpfull and friendly and the whole experience was easy , pain and stressfree so as long as Hotel and trip matches all it was advertised to be will use again and very soon. Fantastic all round.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“So far so good. We have booked the accommodation for July so hopefully it will be as good as you say it is This is our first time of booking with petspyjamas.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“We decided to book a last minute trip to Cornwall. Ashley from PetsPyjamas sorted out an excellent package at The Godolphin Hotel in Marazion, which we thoroughly enjoyed. The whole process was very smooth. We will definitely book through PetsPyjamas again.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Excellent customer service very easy to book contacted by member of staff to inform me that email was sent thank you”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“I think her name was Alison. She tried very hard to find just the place for me - aged 82 and a widow - and my cockapoo, Toffee. All being well, we will go there in April and hope to find The Retreat perfect for our needs.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“So easy to book, done in a few minutes”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“I used the online booking and phoned the office and received great help. Natalie was able to find an alternative place to stay and answered various follow up questions quickly and clearly.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Ashley was very professional , listened to what my needs were , overall a very good experience And will book again when we take our pooch away.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“This is the third time I have booked through PetsPyjamas , always super helpful and easy to deal with . Accomodation is as advertised . Will always recommend PetsPyjamas to friends”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Ashley was very helpful, within 30 minutes of giving her my wish list she emailed 4 options for us to look at. Could not ask for a better service.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Booking with PetsPyjamas is a smooth process, I feel reassured that everything is covered. Any issues I have are investigated straight away. Thank you for the great service.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Great booking experience ,it was so easy”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Very impressed, had 3 gift vouchers and had to call the team to get single code to cover all three, the lady was very helpful and the booking was completed in a few minutes, nice to be able to someone who was so helpful”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Has I have not used this site before I found the staff (Alison) to be very helpful in finding me the perfect getaway”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“The booking of the hotel through PetsPyamas website straight forward email quote arrived quickly and payment was easy”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“First time booking with Pets Pyjamas and fingers crossed it has been a smooth experience. The property details and offer are well described and correspondence replied to promptly regarding the booking. Looking forward to our stay.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“The booking experience was very clear and easy to follow.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews