PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,714 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 3rd May 2025

Angela Finch

PetsPyjamas 5 star review on 1st May 2025

Marrianne Pell

3499

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stayed at the Black Swan in Helmsley. One night, two adults and 2 adult Airedales. Prepaid the room so only had to settle for food and bar the next morning. Hotel excellent. Dog friendliness superb. Food good. Breakfast great. Prices reasonable Staff good. Many new staff which may have signified a change of management or ownership. Parking in the hotel car park rubbish although we found free parking on the street adjacent to the hotel so it didn't cause an issue.”

Helpful Report

Posted 1 year ago

“Simple process. Good to be able to see availability at time of perusing.”

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Posted 1 year ago

“The main thing I liked was that when I booked PetsPyjamas I didn't have to worry if the hotel/pub/cottage knew I was travelling with two dogs because you sort that for me I've never been on a holiday with my dogs for fear of arriving and being told they were not expecting my furry people.”

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Posted 1 year ago

“Very easy to book”

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Posted 1 year ago

“Very helpful members of staff”

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Posted 1 year ago

“Trying to book a cottage taking 3 dogs was frustrating as despite setting up 2 adults and 3 dogs many of the selection did not allow 3 dogs”

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Posted 1 year ago

“An unexpectedly great experience! Wasn't sure what a dog friendly travel company would do for me but it was great! Very personal service!”

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Posted 1 year ago

“I booked the self catering cottage direct with owners as found it far easier than the online booking. This is an amazing cottage fully equipped and lovely location. What I would advise is considering the size of the fence may not be suitable height for ALL dogs. There is a small metal fence which we had to block with patio chair, there is also a very low picket fence easily accessible onto the garage roof and also part of the wall sloped down giving a lower height. We had 2 x active Alsatian’s who easily mounted the wall and ran in path of oncoming traffic and had to be rescued . Chris ( owner) was proactive in putting 2 fence pencils against the wall preventing further escapes but they still managed to jump on the roof. Please take into consideration size and agility of your dogs .”

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Posted 1 year ago

“We haven't been on our holiday yet but we found the booking experience to be incredibly easy. Also, I asked a question about the fence height and Paul came back very quickly with an answer, having spoken directly with the owner. Very reassuring! We also like the extra benefits you get with booking through PetsPyjamas including a donation to an animal charity.”

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Posted 1 year ago

“I was very confused on the payment side of things, I booked the cottage and on the Total to Be Paid webpage, there was one price, but when I went onto the payment page it was a different price (an increase of £60). I phoned and your staff were helpful, but I still do not understand how this discrepancy can be allowed.”

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Posted 1 year ago

“Very straightforward. I did have a quick check of the hotel site and they charge a lot of dogs so quite a lot cheaper on here. The last time I booked through this site there was a welcome pack.”

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Posted 1 year ago

“Answered the phone very quickly and dealt with my booking very efficiently Have always found our holiday breaks really good. It's lovely to be able to take our dog with us without all the hassle of finding out if the accommodation welcomes dogs.Pets Pyjamas makes booking simple.”

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Posted 1 year ago

“Spoke with a very pleasant lady who was most helpful and efficient. Very good service - can recommend.”

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Posted 1 year ago

“Excellent place to stay with my fur baby. He had his own bed, towel, toiletries and treats waiting for him and welcome in the restaurant as well. 👍”

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Posted 1 year ago

“Very efficient as usual”

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Posted 1 year ago

“The website is great. Very clear. Booking at our chosen location was easy. However, the confirmation email came from the hotel itself and didn't mention PetsPyjamas. This was a bit confusing. I did get an email from PetsPyjamas a bit later, and everything is clear now. Thank you.”

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Posted 1 year ago

“After I received my email quotation from Donna my Pet Concierge I had a few questions which I sent by email. Donna called me in response to my email rather than reply by email which was great as sometimes it’s easier to discuss things rather than pinging emails back and forth. When she called first I was busy and she was more than happy to call back which she did at the agreed time. She answered all my questions and confirmed things I wanted to know. She was friendly and efficient nothing was too much for her even my daft questions. This is the second time I have booked through pets pyjamas and again very happy with the service I have received. Many thanks Donna you made the booking experience easy.”

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Posted 1 year ago

“The team at PetsPyjamas went out of their way to help me book a few days away in the Yorkshire Dales on a busy time of the year Thank you”

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Posted 1 year ago

“Very helpful amending a booking for me.”

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Posted 1 year ago

“Great first time so easy to book and find us a great hotel that takes our dogs as well”

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Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,714 reviews