PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,715 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,715 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 17th December 2025

3567

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking site very easy to use and looks great. But when you have to contact the organisation by telephone they don’t return calls. Email they answer, but haven’t understood the request, when try to clarify they don’t bother emailing back.”

Helpful Report

Posted 2 years ago

“I have never been away as a single lady with a large dog so booked through PetsPajamas to erradicate any difficulties. The information on website sounded amazingly dog orientated and friendly with an out door dog area to dine with your dog facility! However upon arrival after a long car journey there were no water bowls out or inside. I was sent unaided with bags and dog to the 3rd floor. There were no gestures of welcoming the dog with treats in reception or in room. Also no dog feeding station/bowls/old towels in room. I had taken my own but these would have felt welcoming. In the evening the 2 gentlemen on duty in bar and restaurant were both obviously scared of dogs and were jittery. I asked to dine and they said only guidedogs were allowed. The manager eventually allowed my to eat in the empty restaurant. I was disappointed my dog was not offered any water food or snacks. If avalivable i would of happily paid rather than get her to sit and wait and watch while i ate mine! I fed her in the room later. The next morning at breakfast the buffett was busy with lots of people and children and self serve style food. I asked if i could plate up and sit in a seperate area when we could relax and enjoy breakfast more. I was told no. The manager later agreed we could. There were no other dogs to my knowledge. Staff did not know about the 'dog friendly' services advertised and the hotel seemed to tolerate rather than welcome dogs. I felt let down as paid a lot of money as i thought my dog would be spoilt..she was not. In general the hotel was nice, rooms confortable with ac, par parking ample and food nice..but not dog friendly.”

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Posted 2 years ago

“We were pleased with the attention to our needs that was shown throughout. We only wanted a two night stay but my wife is disabled and had several ‘desires’ for the accommodation, which were all satisfied.”

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Posted 2 years ago

Dear Robert, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. We look forward to booking you on another dog-friendly stay soon! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 2 years ago

“I am very impressed with Pets Pyjamas. Their booking process was very straightforward and easy to follow and the pet concierges were very friendly and helpful.”

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Posted 2 years ago

Dear Barbara, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 2 years ago

“Very helpful and efficient service .”

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Posted 2 years ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 2 years ago

“Great choice of places to stay and knowing my dogs are as welcome as the two legged species is a comfort.”

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Posted 2 years ago

We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🐾

Posted 2 years ago

“brilliant service, very attentive and answers all questions”

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Posted 2 years ago

Thank you for the 5-star review! We value your feedback and can’t wait to book you again.

Posted 2 years ago

“The Pets Pyjamas team were very helpful when I was booking my trip. They answered emails quickly and phoned me to help get it booked when I was having an issue with a voucher. Thanks again! Very helpful, would highly recommended.”

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Posted 2 years ago

Dear Leah, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day we look forward to booking you on another dog-friendly stay soon! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 2 years ago

“Good site will definitely use again”

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Posted 2 years ago

Thank you for the positive feedback! 🐾

Posted 2 years ago

“I spoke to Alison, who was so helpful and professional, despite suffering from a heavy head cold! She talked through all the options, and even rang the proposed accommodation to check the ground floor room. Excellent service and brilliant price for the room too! Will definitely recommend to all my dog owner pals!!”

Helpful Report

Posted 2 years ago

Dear Sheena, Thanks so much for sharing your feedback about our service! We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Alison receives the recognition she deserves. Thank you again, have a great day! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 2 years ago

“It was a pleasure speaking with my Pet Concierge Jodie, who understood my specific accommodation requirements and ensured they were met. I look forward to using PetsPyjamas in the future and speaking with Jodie.”

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Posted 2 years ago

Dear Janet, It makes our day to hear that we were able to provide you 5-star service. I'll make sure that Jodie receives your feedback, she'll be thrilled to hear your kind words! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 2 years ago

“Easy website to follow. Supportive people on text, who don’t mind over emotional tired women. Supportive and having a great break with my dog. Can there be an App?”

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Posted 2 years ago

“A very late booking and honestly couldn’t have had a more helpful service! All booked this morning and we were off in the afternoon. Thank you so much for helping us extend our holiday.”

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Posted 2 years ago

Dear Gemma, Thank you for your kind words, we’re grateful for your feedback! It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your booking. We look forward to the next time we’re able to book you again. Have a wonderful day! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 2 years ago

“Fabulous service, as usual left to the last minute to book a birthday surprise for my husband’s 75th birthday. Requiring a ground floor was also another hurdle to get over. Alison Reynolds was fantastic not only found us a great venue Alison also managed to get a free upgrade as a birthday treat! Thank you so much really grateful for your help and advice.”

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Posted 2 years ago

Dear Jenny, I’m happy to hear that our team provided you with excellent service for your husband's 75th birthday! I’ll make sure that Alison receives your feedback. I’m sure it will make her day! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 2 years ago

“I had a few questions and the response time was amazing. My only problem was paying on line, after verifying with my bank I closed the banking app and the page was no longer there to confirm payment. This happened twice. I landed up paying by phone.”

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Posted 2 years ago

“Really easy to make a booking. Lovely choice of Hotels and places to stay. Very helpful.”

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Posted 2 years ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 2 years ago

“Ashley was incredibly helpful and knowledgeable.”

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Posted 2 years ago

“Good price , dog goes free and extra 10% off”

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Posted 2 years ago

“SimonGreat response from Kerry over the weekend, accommodation was booked after options were given, and my surprise for my wife and dog is all sorted, thank you again...regards Simon”

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Posted 2 years ago

“We spoke to Zaharia, she was fantastic,really helpful and supportive and got us booked in really quickly”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,715 reviews