PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hotel was expensive but we were encourage by petspyjamas who sent us a new deal so we went with it. Horrible experience! the room we were given was tiny, no view from the small window, just a roof to look at, overbearingly hot room no way to reduce the heat. Everything stunk of smoke from the open fires. Food was terrible. But also not much room for the dog outside. PetsPyjamas over priced the stay, which was already not worth the money. Very upset and angry. We ended up leaving a day early because it was not restful at all. Such a waste of money! 2nd time I’ve used the service but I can no longer recommend you.”

Helpful Report

Posted 2 years ago

Hi Trinity, We are so sorry to hear that you did not have a positive experience. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 2 years ago

“The quote came quickly but on finding somewhere cheaper although it was says they will price match they wouldn’t honour it . Which was disappointing”

Helpful Report

Posted 2 years ago

Hi Julie , We are so sorry to hear that you did not have a positive experience whilst making a booking with us. One of our Customer Support Team will be in touch. The PetsPyjamas Team

Posted 2 years ago

“staff always very helpful and professional - keen to please and make a difference”

Helpful Report

Posted 2 years ago

Thank you so much for your review, and we are so pleased you had a good time🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 2 years ago

“Easy to book! Excellent Hotel. Will use PetsPyjamas from now on!”

Helpful Report

Posted 2 years ago

Thank you so much for your review, and we are so pleased you had a good time. 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 2 years ago

“Good service and the 10% discount sealed the deal against competition x”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Such a smooth booking experience from start to finish”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Booked again with petspyjamas. Still have to search for cancellation policy for a particular booking prior to booking. Staff very helpful with quick service. Recommended”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Sorry but usually my experience with PP is excellent. But after I booked this holiday I discovered my husband has commitments for that week. So I could not find a way on your website to make changes so I immediately called Claire, my contact, had to leave a message and your service center and so far no one has treated this sufficiently for me as meanwhile the other date I submitted may have been taken. Not happy and patiently waiting as I have paid in advance and fully!”

Helpful Report

Posted 2 years ago

Hi Annie, we are so sorry to hear that you have not had the usual excellent experience that we strive to provide. A member of our team has reached out to you to help resolve the issue, and we hope you have a wonderful pet-away. Best wishes, PetsPyjamas Team

Posted 2 years ago

“All team members that I spoke to were so helpful would definitely recommend”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“First class service. Alison was superb in finding us a 4 night break over New Year. Will definitely use them again and recommend to family and friends.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such positive feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Alison was superb and did a first class job of finding us a 4 night break over the New Year period. She was patient and thorough in her approach to our requirements . I found Alison extremely efficient , friendly and professional - would have no hesitation in recommending friends looking to find a holiday for themselves and their pet(s). First class service , thank you”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Alison and Kerry did a fantastic job for us. Thoroughly recommend their services.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Alison and the team at Pets Pyjamas have been super helpful. We now have an exciting trip to look forward to! Thank you”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us and Alison such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Not wanting to leave our beloved pooch behind when we travel, Pets Pyjamas has been an absolute godsend for us. The agents always listen carefully to what you are looking for and then offer three or four options which will meet our expectations. We have always been delighted with their suggestions.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Never knew this existed and am over the moon that it does”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“It screened out hotels that didn't take dogs and the deal quoted was better than I could get from the hotel's own website. So the service is pretty good. They were persistent in that they called me to follow up on the quote.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us feedback 🐾 We love to treat you and your pup, that's why with PetsPyjamas dogs stay free. We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Service was friendly and fast any queries I had was answered immediately definitely recommend and would use again !!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away and look forward to welcoming you back! The PetsPyjamas Team

Posted 2 years ago

“Very pleasing experience and the venue was first class”

Helpful Report

Posted 2 years ago

Thank you for your review and we are so pleased to hear you had a great experience with PetsPyjamas 🐾 We look forward to welcoming you on another pet-away soon! The PetsPyjamas Team

Posted 2 years ago

“Super easy to book for pet owners”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Looking for a quick getaway with my husband and the 2 dogs couldn’t have been easier. The whole site felt like the dogs were the centre of attention - can’t wait to experience the night away. 🐕‍🦺🐕‍🦺”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews