PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

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Posted 4 years ago

“Very helpful and friendly.”

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Posted 4 years ago

“Amazing customer service from Lynda. Will definitely recommend this company and use again.”

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Posted 4 years ago

“Great service and attention to detail”

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Posted 4 years ago

“Amazing service! Personal with real attention to detail and the needs of the customer. Thank you Maria Whitehead for exceptional service!”

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Posted 4 years ago

“Easy to book and quick emails to confirm my booking”

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Posted 4 years ago

“Very friendly and helpful”

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Posted 4 years ago

“First time booking a trip away with our dogs Shirley and Brenda who are big girls! Bit nervous but very much put at ease with phonecall from lovely lady. All made very easy and deposit put down. Looking forward to our trip away to Wiltshire in March 3 days for 2 offer! I’ve already recommended a friend with her furbaby 🐾”

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Posted 4 years ago

“Sam dyer went over and beyond in helping me yesterday. She answered every question clearly and when we had technical difficulties with emails not getting through she kept at it until we had secured our booking. We even had a lovely chat while waiting for the internet to work! Well done Sam and many thanks!”

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Posted 4 years ago

“Booked a cottage very easily. Just sent an email with my dates and they got back next day to confirm these were available and paid with the same email. Great!”

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Posted 4 years ago

“Very helpfull”

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Posted 4 years ago

“Moira was amazing so helpful, she was able to get a booking for the hotel we wanted at the last minute but also gave us even better options, we are so looking forward to our trip away!”

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Posted 4 years ago

“Lynda very helpful and understanding booking our break with our pooch.”

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Posted 4 years ago

“very helpful people. Lynda and Aimee kept me informed of availability and costs. Helped me change a few bits when my plans changed and made sure I had all the right info”

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Posted 4 years ago

“What a fab idea we always struggle to find hotels/bed and breakfast for Riley to come away with us. I have lost track of how many times I have booked a “dog friendly” hotel and when I call them to confirm i find out they are not allowed in the bars/restaurant areas and they are expected to stay in the room when we are having food. So they are actually not dog friendly at all! We have booked a 2 night stay and Adam was helpful and quick to respond to my enquiries even though I got dates wrong he sorted it out for me. Looking forward to our stay Thanks”

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Posted 4 years ago

“I couldn't book online, there were problems with debit card and with paypal. I tried calling but was asked to leave name and number, but I was anxious not to lose the booking, because availability was already so scarce in January. Also, the online system wanted me to pay the full amount, but this was 5 months prior to the holiday dates, which seemed harsh. I tried again online, but without success, so I telephoned again. Once I got through everything was excellent, and Linda offered me the choice to pay 30% as a deposit until 12 weeks before the booking. I have knocked off one star due to payment problems, and one for trying to take 100% in order to secure the booking.”

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Posted 4 years ago

“A big thankyou to Maria for being so helpful and friendly, great customer service.”

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Posted 4 years ago

“Adam was very helpful and made sure I booked the holiday I wanted with card and consideration”

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Posted 4 years ago

“Lynda was so helpful and patient whilst I decided what hotel to book. This is my 4th time booking a holiday with PetsPyjamas, I've never been disappointed so I'm looking forward to my next one this year.”

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Posted 4 years ago

“When making a reservation online it would be helpful if the requests in the comments book were passed on to the hotel, especially when they are marked as essential. This was not done with our recent reservation. Neither was a request for a phone call back made. 24 hours was given by you as the time frame in which the call back would be made. It used to be that calls to you were answered live as it were. No call back to date. Had to call the hotel direct. No category for this below.”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews