PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,802 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd August 2026

Christine Mills

PetsPyjamas 5 star review on 2nd July 2026

Nicola Pizzey

PetsPyjamas 5 star review on 7th June 2026

Julie Turner

3621

Anonymous

Anonymous // 01/01/2019

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“So quick and easy. Look forward to our viasit with our two Bearded Collies”

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Posted 4 years ago

“Very easy website to navigate. Once availability is confirmed the booking process is straight forward. Does take a little while to find out availability. The only slight issue is that I couldn’t get through to a member of staff when calling on at several different times. Waiting now to see how process continues with paying the balance and when I get to my destination.”

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Posted 4 years ago

“Really great idea and the hotel was super”

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Posted 4 years ago

“Excellent communication from Adam. Our booking was dealt with in a very professional manner with no delays. I would certainly highly recommend Pets Pyjamas and their team, especially Adam.”

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Posted 4 years ago

“Agree with lots of comments here already. Friendly and helpful, prompt with providing ideas yet not intrusive. Really understood what we wanted. Excellent customer service. I dealt with Lynda and she was brilliant.”

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Posted 4 years ago

“As a regular traveller we have booked many times with Pets Pyjamas and return to them often, Esther was very helpful, polite and friendly and helped us to find and secure another lovely venue. We now have another short break to look forward too.”

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Posted 4 years ago

“Super friendly and super quick with queries, booked with ease and for a great price! can’t wait to go!!”

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Posted 4 years ago

“Incredibly helpful and non intrusive booking! Maria was so helpful, even over text of the evening. I’ve not used Pets Pyjamas before as assumed they’d be more expensive, however we got this cheaper than other sites! Will definitely be using again in the future (hopefully regularly!)”

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Posted 4 years ago

“Very friendly and professional. Answered all the questions we had.”

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Posted 4 years ago

“Easy to use. Maybe have your booking system automated though. Would make it even easier. Sometimes i dont have time to wait i just want to book straight away.”

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Posted 4 years ago

“Easy to find and book holidays. Customer service team are quick to respond to enquiries and keep you informed about what stage your booking is at,”

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Posted 4 years ago

“If there are awards for Customer Service personnel then Maria our Pets Pyjamas helper must be the winner, it is rare to come across a customer service superstar but Maria is it. On her day off she answered our enquiries going way above and beyond, we had several concerns regarding our dogs and each one was dealt with promptly and perfectly. We booked immediately. Thank you again, may there be more Maria's around.”

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Posted 4 years ago

“Good to find a site that finds dog friendly accommodation. Was a little complicated as the offer advertised didn't appear on your system but was resolved . Will definitely use again”

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Posted 4 years ago

“Great slick process”

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Posted 4 years ago

“Effortless! I was trying to find somewhere to stay, as we have specific needs. I received a call, followed by handpicked options, all of which were perfect. I'm now already looking for our next break with pets pyjamas!”

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Posted 4 years ago

“It’s my first time using PetsPyjamas very personal and very professional.”

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Posted 4 years ago

“The service from PetsPyjamas was first class. Maria researched and then booked our holiday very quickly. The staycation package was a very good deal and just what we needed to stay with our 2 dogs. We would definitely recommend PetsPyjamas to any dog lovers.”

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Posted 4 years ago

“This is my 2nd time using this company. It has been a very stress-free booking experience, once I found a hotel I could afford. Jodie was very helpful and patient with me. I would highly recommend this company. Thank you. Tracey.”

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Posted 4 years ago

“Very impressed. Received excellent communication from the time I sent my request through to final confirmation from the hotel. Voicemail (I was driving) very clear, concise, friendly and professional, as were the emails.”

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Posted 4 years ago

“The concierge was extremely friendly and helpful in trying several options in the Cotswolds before landing on the final choice. the booking and payment procedure was straightforward. I guess the acid test will be whether everything is in order when we arrive at the hotel. My only slightly negative comment ( hence 4, rather than 5, stars) is that I do not recall the 10% cancellation charge ( irrespective of the individual hotel policy) being properly explained at the time of booking.”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,802 reviews