PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,715 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,715 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 17th December 2025

3567

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so simple to book after speaking to Melanie She was very helpful with her suggestions”

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Posted 4 years ago

“Lovely lady helped with my booking and answered all my questions.”

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Posted 4 years ago

“Ellie was extremely helpful and efficient and helped me with my queries very satisfactorily.”

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Posted 4 years ago

“Lynda was really helpful in answering all my questions. She was kind and paid great attention to detail with the booking”

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Posted 4 years ago

“Claire was so helpful, ringing back at my convenience and really warm and friendly to talk to. I am not used to talking with a person when booking things nowadays, and it really made me glad to. I've send the website link to my parents with their labrador to see.”

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Posted 4 years ago

“A lady called Liz was very helpful in my decision on picking room/place etc”

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Posted 4 years ago

“Jody could not have been more helpful from start to finish, answering all my concerns and queries in a friendly and professional manner. Also the price for the package was excellent, beating anything I could get direct from the hotel's website itself. I will definitely be using this service again and have already recommended it to a friend with a dog who struggles to find TRUE dog friendly locations and not just dog tolerant ones. Many thanks Pets Pyjamas!”

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Posted 4 years ago

“I was looking for a Christmas break at the eleventh hour and came up blank. I put the task to one of your partners (Amy) and she came up trumps for me.”

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Posted 4 years ago

“Extremely helpful, and quick to respond to particular requests, without being pushy.”

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Posted 4 years ago

“I have yet to stay at my chosen hotel so cannot comment on your service at this point, however, Jodie was fantastic in arranging the booking and was able to answer my many questions about the property. I do hope that the hotel will have everything ready for us as promised by Pets Pyjamas.”

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Posted 4 years ago

“Sam Dyer was great in answering my queries, very helpful.”

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Posted 4 years ago

“. Great. Used before”

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Posted 4 years ago

“I was on a text chat quite late in the evening. I was delighted that I was able to make a booking st this time.”

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Posted 4 years ago

“I found Fran to be very helpfully when finding a get away for us and our dog. Great service”

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Posted 4 years ago

“Very helpful staff but would be easier if you could do everything direct from the website”

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Posted 4 years ago

“Like most people, our dogs are family to us. It has been difficult to get ,not just suitable doggy friendly accommodation, but, also where our fur babies are welcomed. We were resigned to another Christmas at home. Then I found Esther at dogs pyjamas, she listened, she understood and she sorted it. A beautiful Christmas break at a hotel that adore dogs. So we can all relax, enjoy our family, meet other dog friendly people and their fur babies. We are so happy, can't wait. Thanks so much Esther @ dogs pyjamas.”

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Posted 4 years ago

“Having been let down with our current booking, I contacted Petspyjamas. They were absolutely excellent, especially in comparison to what I’d just experienced with another company. Sam and Claire and Nicola were so efficient! They came back with excellent suggestions and got us booked in within 24 hours. Such good service and extremely helpful. I can’t praise them enough. Thank you.”

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Posted 4 years ago

“We haven't been to the hotel yet so cannot review that experience. I have to say Connor Magee was excellent got a call almost immediately from my original request. We had to make a few changes to our original dates but nothing was too much trouble. Thank you Connor.”

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Posted 4 years ago

“Spoke to a couple of people whilst making my booking, who were very helpful. But for me personally, the whole process was far too long winded. The website search was very painful and a booking which I would hope to do directly with a venue in about an hour-took at least a fortnight. Had to persevere with the booking due to having been given vouchers to spend.”

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Posted 4 years ago

Dear Mary, We are sorry to hear that your recent booking experience with us wasn't quite as good as it should have been. Your comments have been passed over to our sales manager at PetsPyjamas to have a look into the reasons behind it taking so long for your booking to get made. I will also make sure our tech team are aware of the issues you experienced with our website, so we can review the start to finish process moving forward. Thank you, Lauren

Posted 4 years ago

“How easy was that?! Form filled online and within 10 minutes there was a phone call from a lovely lady who took care of everything. We even had a chat about our dogs!”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,715 reviews