PetsPyjamas Reviews

4.7 Rating 1,351 Reviews
93 %
of reviewers recommend PetsPyjamas
4.7
Based on 1,351 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read PetsPyjamas Reviews

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 19th April 2024
Louise Astles
PetsPyjamas 5 star review on 17th April 2024
Tracy Bennett
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
3003
Anonymous
Anonymous  // 01/01/2019
Donna was amazing she gave us a good selection to chose from to meet our requirements and was really helpful on the phone getting our booking arranged
Helpful Report
Posted 4 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 4 months ago
Booked a cottage in North Wales, really easy to book, the place looks great, great location too, we're really looking forward to our trip, will definitely recommend this site to our friends & family.
Helpful Report
Posted 4 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 4 months ago
First class communications from Natalie. I will definitely use you again.
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Posted 4 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 4 months ago
Sort out problems quickly. Very friendly and helpful.
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Posted 4 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 4 months ago
I booked a stay at the dog-friendly Colwall Park through PetsPyjamas. The petspyjamas concierge team helped me with my booking as I could not book the stay on the hotel's page. The lady I spoke to on the phone was really sweet and she told me all about the hotel. The hotel didn't disappoint, when we got there everyone was so lovely and the building was beautiful. The reception staff treated Luigi (my dog) like a king. The price was very reasonable considering I was bringing a dog and the room was lovely, with treats, a bed and bowl for Luigi. Our dinner was delicious and the hotel is perfectly located for walks through the Malvern Hills. They also gave Luigi lots of treats and a sausage for breakfast! I'll be using PetsPyjamas for my next staycations & hopefully I'll get a chance to go back to Colwall Park
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Posted 4 months ago
As always very helpful when booking a break
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Posted 4 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 4 months ago
Lynda was very efficient and friendly sorting out my Christmas booking "Thank you!"
Helpful Report
Posted 4 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 4 months ago
Very helpful
Helpful Report
Posted 4 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 4 months ago
Unfortunately after having several lovely experiences with Pets Pyjamas hotels , it is time to say goodbye. The last hotel was a dump and we booked out after one night. However , despite numerous phone calls, emails and even a letter sent to the head office, I have been ignored. I don't mind if the money refund is not forthcoming but I take exception at not being responded to. I will deal with hotels directly myself in future and not waste my time trying to get a response about a complaint.
Helpful Report
Posted 4 months ago
Hi Paul, We are so sorry to hear that you did not have a positive of using our services. Our customer service team would like to reach out to you so we can look into the matter, please could I ask you to contact us with your Surname. The PetsPyjamas Team
Posted 4 months ago
Found real lack of communication. I contacted 4time trying to move dates. It’s a great idea just failed to deliver on any service
Helpful Report
Posted 4 months ago
Hi Aaron, We are so sorry to hear that you did not have a positive of using our services. Our customer service team have been reaching out to you so we can look into the matter. The PetsPyjamas Team
Posted 4 months ago
Very helpful and pleasant experience when making my booking. Speedy response to my questions and when asking for a quote
Helpful Report
Posted 4 months ago
: Thank you so much for your review, and we are so pleased you found our booking process a good one . Enjoy your holiday. The PetsPyjamas Team
Posted 4 months ago
The hotel was expensive but we were encourage by petspyjamas who sent us a new deal so we went with it. Horrible experience! the room we were given was tiny, no view from the small window, just a roof to look at, overbearingly hot room no way to reduce the heat. Everything stunk of smoke from the open fires. Food was terrible. But also not much room for the dog outside. PetsPyjamas over priced the stay, which was already not worth the money. Very upset and angry. We ended up leaving a day early because it was not restful at all. Such a waste of money! 2nd time I’ve used the service but I can no longer recommend you.
Helpful Report
Posted 4 months ago
Hi Trinity, We are so sorry to hear that you did not have a positive experience. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team
Posted 4 months ago
The quote came quickly but on finding somewhere cheaper although it was says they will price match they wouldn’t honour it . Which was disappointing
Helpful Report
Posted 4 months ago
Hi Julie , We are so sorry to hear that you did not have a positive experience whilst making a booking with us. One of our Customer Support Team will be in touch. The PetsPyjamas Team
Posted 4 months ago
staff always very helpful and professional - keen to please and make a difference
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Posted 4 months ago
Thank you so much for your review, and we are so pleased you had a good time🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team
Posted 4 months ago
Easy to book! Excellent Hotel. Will use PetsPyjamas from now on!
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Posted 5 months ago
Thank you so much for your review, and we are so pleased you had a good time. 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team
Posted 4 months ago
Good service and the 10% discount sealed the deal against competition x
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Posted 5 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 5 months ago
Such a smooth booking experience from start to finish
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Posted 5 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 5 months ago
Booked again with petspyjamas. Still have to search for cancellation policy for a particular booking prior to booking. Staff very helpful with quick service. Recommended
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Posted 5 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 5 months ago
Sorry but usually my experience with PP is excellent. But after I booked this holiday I discovered my husband has commitments for that week. So I could not find a way on your website to make changes so I immediately called Claire, my contact, had to leave a message and your service center and so far no one has treated this sufficiently for me as meanwhile the other date I submitted may have been taken. Not happy and patiently waiting as I have paid in advance and fully!
Helpful Report
Posted 5 months ago
Hi Annie, we are so sorry to hear that you have not had the usual excellent experience that we strive to provide. A member of our team has reached out to you to help resolve the issue, and we hope you have a wonderful pet-away. Best wishes, PetsPyjamas Team
Posted 5 months ago
All team members that I spoke to were so helpful would definitely recommend
Helpful Report
Posted 5 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 5 months ago
PetsPyjamas is rated 4.7 based on 1,351 reviews