PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time booking with PetsPyjamas and so far so good. Really clear listing and info on website and easy to obtain quotes. Booking was straightforward and painless, looking forward to outbreaks.”

Helpful Report

Posted 1 year ago

“Sam was very easy to talk to,knowledgeable,easy booking process prompt response to emails”

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Posted 1 year ago

“Love the website”

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Posted 1 year ago

“Very complicated as voucher system - as a gift -could not be applied; had to pay deposit before the voucher could be applied . the lady Sam was good but i ended up having 15 separate calls over two days with her to get this sorted, and numerous different emails. Also after all of this the alleged FREE caboodle pack for our dog is not FREE at all it costs 2.99 postage ; do not advertise it as FREE , and their website is complex to use without signing up. Don't want to tell our son and daughter in law as they were very generous in their gifting at Christmas. I also didn't care for the constant text and reminders two of each , when i had not paid to "quickly secure your booking " hard sell not nice . I couldn't pay as there were so many issues!! I have only put acceptable customer service as your Sam Glynn | Pet Travel Expert was attentive .”

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Posted 1 year ago

“The experience was excelent the Travel expert was Sam Glynn who I found very helpful and explained everything very good and Sam was very friendly an the expeerence all through was excelent, we are in our older years and she was lovely explaining to me. Thank you Sam”

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Posted 1 year ago

“Booking experience was ok but you have not confirmed our booking yet for the lygon arms in broadway 11th-14th February. Still awaiting email from you via lygon arms.”

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Posted 1 year ago

“The website has lots of relevant information and is a great way to find dog friendly accommodation. However, we couldn't find exactly what we needed so when Lynda rang with a solution that was perfect. Looking forward to our first break away with our young Dalmatian. Just a shame Dalmatian wasn't in your list of dog breeds so she's listed as 'other'.”

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Posted 1 year ago

“Very friendly,helpful,effiecent professional customer service”

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Posted 1 year ago

“Sam was extremely helpful, professional and courteous. She answered all my queries and we booked the doggy hotel.”

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Posted 1 year ago

“Very easy to use”

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Posted 1 year ago

“Simple and efficient process supported by good accomodation pictures and descriptions.”

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Posted 1 year ago

“Sam & Linda were both very helpful in my quest to find somewhere to stay for the New Year 2025. They were responsive with all comms, friendly and professional.”

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Posted 1 year ago

“The website was easy to negotiate and the telephone follow up was very helpful”

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Posted 1 year ago

“A great easy to use website. Fantastic choices and speedy replies after booking.”

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Posted 1 year ago

“I need to cancel.my booking 25-27 January but no-one is answering the telephone numbers This is making an already distressing time for me Andy husband worst Please acknowledge my attempt to cancel the booking 🙏”

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Posted 1 year ago

“Really great experience, friendly and informative, found out information for us and came back promptly on our questions. Would definitely recommend them to anyone looking to book a holiday, and even better if you have a dog to consider.”

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Posted 1 year ago

“Lovely place to stay nice comfy bed room very clean just stayed one night but perfect for us after a day looking round the cotswolds would definitely recommend”

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Posted 1 year ago

“Brilliant help trying to find us a last two night stay away at an affordable price. Plus the owner of the hotel that we originally booked with, phoning us to say what room we would have and he felt that we ought to know what it's like as he felt not suitable for us.”

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Posted 1 year ago

“Really nice people to deal with and so very helpful thank you”

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Posted 1 year ago

“Fantastic service! Not only did you book our room, but we got a free upgrade too! Thank you!”

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Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,820 reviews