PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,715 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,715 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 17th December 2025

3567

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Pyjamas has a wonderful selection of dog friendly accommodation last that all look like lovely stays. Alison, our concierge, worked with our preferred hotel to find the best room at unbeatable rates (I checked myself and could not find the same rate)and ensured our doggies would be welcome. She was super nice and made sure everything was sorted out for us. I will be reaching out to pets pyjamas for our next travel to find wonderful places that will make our doggies welcome.”

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Posted 2 years ago

“your staff need training on your policies and procedures”

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Posted 2 years ago

“I have just booked for a Christmas break. Kerry the agent could not have been more helpful, I called to enquire about vacancies late in the afternoon, and received cost details and confirmation on availability the very same evening. We have used pets pyjamas many times before and received the same friendly, quick and efficient service as usual. More than happy to recommend.”

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Posted 2 years ago

“Website good - but when I came to use the £25 off for my first booking - disappointed to learn it was only valid if £250 was spent - no mention on this on the email offering it”

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Posted 2 years ago

“The assistance from Lynda Kitt was absolutely superb. Lynda’s representation of this Company was very professional. I’ve been trying to get to the Scilly Isles for a few years and PetsPyjamas have made that possible. The help and guidance I received was outstanding. Thank You.”

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Posted 2 years ago

“Excellent service and help from Jodie.”

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Posted 2 years ago

“So far I’ve had a good experience with the booking process. Loved the way you asked for my dogs name before mine 😂”

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Posted 2 years ago

“Very simple process great to find a website where it’s totally geared to holidaying with your furry friends xx”

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Posted 2 years ago

“I have used Petapyjamas twice this year, and they have been very efficient and very helpful, and have found me two excellent dog friendly hotels, I will definitely use them in the future.”

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Posted 2 years ago

“Friendly efficient service”

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Posted 2 years ago

“Website clear and easy to find information. One improvement might be to make the cancellation process more accessible- I found it in frequently asked questions.”

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Posted 2 years ago

“Excellent first time experience. Quick and simple checkout!”

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Posted 2 years ago

“Quick and easy. If the hotel meets the standard of the booking we will be well p!eased.”

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Posted 2 years ago

“Sent wrong quote and only realised until after I had sent the money and tried to book the meal. Even after I had spoken on the phone to confirm details - still waiting a refund”

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Posted 2 years ago

“Alison was amazing. She helped suggest locations & hotels, taking into account what I was looking for in a weekend away. Communication was excellent & come back with detailed quotes, followed up & negotiated with the hotel to get me the best deal possible. Very happy customer! Thank you”

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Posted 2 years ago

“Really easy to join I feel confident that my fur baby will have as much fun as us thank you”

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Posted 2 years ago

“The follow up phone call was a nice touch, thank you”

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Posted 2 years ago

“It looked to good to be true, but I found all that it said it would be loved the help from customer service on completing booking”

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Posted 2 years ago

“Had a great stay in the lovely Devonshire Arms Beeley through Pets Pyjamas. Very competitive price, good hotel choices, so easy to book, peace of mind knowing dog welcome. Booking again through Pets Pyjamas for Christmas”

Helpful Report

Posted 2 years ago

“Mostly good. Booking procedure was good and the call received from customer service advisor was fine. However a bit disappointed with the hotel that was recommended as they made no arrangements for us having a dog with us.”

Helpful Report

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,715 reviews