It is clearly said at every turn on the website “pets always go free” or “dogs always go free”. I recently made a booking with Pets Pyjamas for my husband, myself and 2 dogs. The advert for the hotel said the room could “accommodate 2 people and one dog”. I made a call to say my dogs are both tiny so would they accept 2 ( plus I have accessibility needs that I needed to check). All was confirmed as being as I needed, including the two dogs. I booked. As the hotel was in Isle of Wight I phoned direct to ask if they did discount for ferry as most do. During the conversation the hotel obviously knew it was two dogs and commented that I only paid for one and the other would be £20 per night. I phoned Pets Pyjamas and told them. They informed me that their terms only include one dog. This is NOT what is stated all over the website. “DOGS ALWAYS GO FREE” is not just one dog. I cancelled my booking as another £80 for a 5ib dog, non shedding of hair, sleeps in a cage, does not interfere with other guests and is 100% well behaved. I was not willing to pay an unexpected £80. Pets Pyjamas refunded me in full, maintaining that they didn’t tell me there was a charge as they didn’t know there were 2 dogs. They did ! They have ignored and not answered my comments on the fact that the website says dogs always go free. I sent them pictures of the website. They just quote their terms. I spoke to them twice, they knew there were two dogs and they never mentioned one must be paid for. I would never use them again. Their website makes misleading claims, and they should not do this. The good thing is I have booked a hotel direct now, and it was a good deal cheaper than on Pets Pyjamas website, plus I don’t have to find £80 extra ! So if you have 2 dogs beware as you will find you suddenly have to pay a very high price for the second. It’s nonsense !