Paving Superstore Reviews

Name: Paving Superstore
Address: Denmark Farm Barn, Norwich Road, Hardingham, Denmark Farm Barn, Norwich Road, Hardingham, Norfolk
Rating: 4.66

4.7 Rating 875 Reviews

92 %

of reviewers recommend Paving Superstore

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Paving Superstore 5 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

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“The product is good. The price is good. The delivery was good. I almost got what I ordered but this is being sorted. There was a delay in providing the order and a regular update would have been appreciated instead of me having to chase it especially when you phone up and are number 9 in the queue. Overall though, I am satisfied.”

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“Excellent from start to finish. They were helpful over the phone when asked to confirm the stock availability, and then once order was placed and being processed they phoned to confirm delivery arrangements and checked logistics. The delivery company they used were on time and helpful as well - they negotiated part of my gravel drive and deposited the palette of patio slabs in my garage, which was extremely helpful. Package was intact and all slabs were in great condition. I took their advice and sealed the sandstone slabs immediately which has meant a lovely waterproofed finish. I researched the prices and they were competitive. First class experience.”

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“Fast delivery, good communication. Excellent overall.”

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“Really easy to use website and superb prices. I found the website really easy to use and had all of the information needed to make a purchase with confidence”

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“I feel mean not giving more than three stars because while customer service warranted a higher rating, I could not say the overall experience was 'Excellent' or 'Great', This is entirely down to being delivered 11 out 48 paving slabs broken. They were replaced in seven days, but it meant delays to the job which is a cost to someone. Apparently, our slabs were transported some 6,000 miles from India to the UK already packaged up on a pallet ready to be delivered to us so were not quality checked by Paving Superstore. Note, these slabs were stacked VERTICALLY. Imagine the stresses on the slabs from Britain's under-maintained roads alone. The replacements were packed in the UK on a pallet HORIZONTALLY. As difficult as it is, I advise everyone to try and check every delivery as comprehensively as possible, but sign for delivery as 'unchecked' if not.”

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“Ordered clay pavers which were going to take some weeks due to covid19 which was OK, but missed an e mail regarding a request as to if we had forklift capability, which we have. The problem was that after two weeks no one chased up that request so the order was put on hold without me knowing. I would suggest after 5 working days a phone call from you would get the ball rolling again instead of silence. The order got moving again after I had called and was duly booked in by Pallet Plus for Thursday and never arrived. Rang you and was booked in the following Tuesday, possibly Wednesday. Never arrived. Rang you and was booked in Friday, never arrived, was promised Saturday and the 3 pallets finally arrived at 8 am. Obviously the current situation is not ideal and I got on with other jobs in the meantime but not exactly a seamless experience. A phone call to chase up the email I missed after a few days would help and may be an explanation from Pallet Plus would have smoothed the way a little. The product looks ideal”

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“Excellent service throughout”

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“Really easy online ordering, good communication. Full contact from courier and arrived when stated. Cant fault any of the process and as a tradesman I order a lot online..”

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“Quick delivery and great products”

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“Excellent product and delivery was early and great service”

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“Excellent service and value”

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“Good product & excellent service”

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“Competitive price but slow delivery on the item we ordered & no notice regarding when delivery would be.”

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“Fast friendly service”

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“5-star service could not complain recommend to all”

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“Excellent service, easy process and delivered on time. Delivery driver also very helpful”

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“Really good product and service. Not fast, but that's due to an extended manufacturing leadtime during the pandemic. One item was left off the delivery by the manufacturer, but Paving Superstore were proactive in getting this resolved. Good communication.”

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“Great service. Delivery was quick and professional. Very happy and definitely will be using your products and services again. Thank you!”

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“Great service, I was struggling to buy product locally and thinking ordering on line would be difficult, however it turned out not to be the case with goods on site within days at a sensible price.”

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“No problems would buy from this company again.”

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Paving Superstore is rated 4.7 based on 875 reviews