Paving Superstore Reviews

Name: Paving Superstore
Address: Denmark Farm Barn, Norwich Road, Hardingham, Denmark Farm Barn, Norwich Road, Hardingham, Norfolk
Rating: 4.66

4.7 Rating 886 Reviews

92 %

of reviewers recommend Paving Superstore

4.7

Based on 886 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone

Paving Superstore 5 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

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“Great price and excellent service. I was worried tiles wouldn't arrive in time so contacted paving Superstore and they guaranteed they would make the delivery in time which they duly did. No damages and great product”

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Hi, Thanks of the review - glad to hear it all went according to plan for you.

“Amazing service, the slabs are top quality as is the support team. Sam and Kevin in particular were very helpful and responsive.”

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“Good response to my queries before purchase. Delivery went well. I've been pleased with the product. A few slabs arrived broken, and given they were part of a circle pack it wasn't possible to order extras to cover this scenario - however, they were replaced without hassle.”

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“I ordered a 3mtr sandstone circle after recieving conformation from PS of it being in stock , arrived on day ageed between PS and myself .Product arrived well packaged.Delivery driver friendly and helpful .”

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Hi Tony, Thanks for the kind words! We’re glad to hear the sandstone circle arrived on the agreed day, was well packaged, and that the delivery driver was friendly and helpful. Kind regards, Paving Superstore

“In your email the question was an I enjoying the product. It was ordered on 4th August with a7-10 day delivery. Still waiting. I’ve given two stars because the lady who I spoke to chasing up was excellent.”

Helpful Report

Hi Graham, I’m sorry for the delay with your order from 4 August and that it hasn’t arrived within the expected window. It’s good to hear the agent you spoke with was helpful. We’ll check the status of your delivery and follow up. Kind regards, Paving Superstore

“Quick reliable service with polite staff and quality products I see no reason to shop anywhere else but here.”

Helpful Report

Hi Layn, Thanks for the kind words! We’re glad to hear you found our service quick and reliable, and that you’re happy with the polite staff and quality products. Kind regards, Paving Superstore

“Excellent choice and communication. Customer service excellent. Prompt delivery and high quality paving. Very happy customer.”

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Hi Andrew, Thanks for the kind words! We’re glad you’re happy with the communication, service, and quality. Kind regards, Paving Superstore

“Price was very good for a bulk pack. Order was confirmed with a delivery date provided. Order was delivered as scheduled with a large vehicle with trailer added. Driver was very skilled at driving the vehicle through a busy street and dropped the paving blocks as close as possible to where they were used.”

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Hi Stephen, Thanks for the review! We’re glad you found the bulk pack good value, and that the delivery was on schedule with a skilled driver. Kind regards, Paving Superstore

“We ordered a Rowlinson Harrogate 3-seat arbour, which was delivered promptly. The quality of the arbour is excellent and is far better than one we were looking to buy from Dobbies. The wood is pressure-tanalised and thick, not just decorative, so it will stand the test of time. Highly recommended.”

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Hi Lawrence, Thanks for the review! We’re glad to hear the Harrogate arbour arrived promptly and that you’re happy with the quality and the pressure-treated timber. Kind regards, Paving Superstore

“Superb service! Deliver as expected, excellent advice on choice of paving. Thank you!!”

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Hi there, Thanks for the review! We’re glad you were happy with the service and the advice on paving choices. Kind regards, Paving Superstore

“Good communication and product”

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Hi Richard, Thanks for the review! We’re glad you found the communication and product good. Kind regards, Paving Superstore

“Very quick response to my email about product query- friendly support and customer care”

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Hi Sally, Thanks for the review! We’re glad you found our response quick and the support friendly. Kind regards, Paving Superstore

“What I wanted wasn't in stock and a 12 week delivery Easy change to an alternative and delivered in a timely manner Very helpful customer services 👌”

Helpful Report

Hi Ian, Thanks for the review! We’re glad the alternative was delivered in a timely manner and that you found our customer services helpful. Kind regards, Paving Superstore

“Very quick delivery time and the slabs look great so far very good pricing too!”

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Hi Melissa, Thanks for the review! We’re glad the delivery was quick and the slabs look great, and that you’re happy with the pricing. We hope to hear from you again soon Kind regards, Paving Superstore

“I ordered paving on 6 June for delivery on 9 June. On 9 June no delivery, contacted paving superstore who told me my delivery date wasn't an actual delivery day just when it would be despatched, my actual delivery day would be Friday 12 June. Friday 12 June I got a phone call from a delivery service to arrange delivery day. Told them it was meant to be that day. No sorry they said it will be next week, so arranged it for Monday 15 and cancelled the paver who was coming 13/14. Paving came Monday, was a little concerned that the pallet it was strapped to was broken so contacted paving superstore who said no problem just let us know within 7 days of delivery of any broken paving. Paver was rebooted to come on 21 June and when he came checked paving and found they had sent 600 x 600 instead of 600 x 900 so no good. Got back in touch and was told there had been a mix up we will collect the wrong stuff on Tuesday 23 June - which happened - and deliver correct paving on Wrdnesday 24 June - which hasn't happened. Got in touch by phone on 24 June they are checking today 25 June and will get back to me. 11:15 and Im still waiting and my paver is now on holiday for two weeks so have lost a month in getting this job done. To be fair when I get in touch thay are very apologetic but I don't really need apologies just the product I paid for!!!”

Helpful Report

Hi Paul, Thank you for taking the time to leave a detailed review. Firstly, we'd like to sincerely apologise for the series of issues you experienced with your order. We fully appreciate how frustrating this must have been, particularly with the impact it had on your paving contractor and the delays to your project. Unfortunately, your order was affected by a combination of issues. There was an initial misunderstanding regarding the delivery timescale, followed by delays with the delivery network. To make matters worse, an incorrect size of paving was dispatched due to a picking error, which we fully acknowledge should not have happened. As soon as we were made aware of the error, we arranged for the incorrect goods to be collected and worked to dispatch the correct materials as quickly as possible. Whilst our team kept in regular contact and apologised throughout, we completely understand your point that what you really needed was the correct product delivered promptly. We're genuinely sorry that your experience fell short of the high standards we aim to provide. Your feedback has been shared internally as we continue to improve both our processes and communication. We appreciate your patience and thank you for giving us the opportunity to resolve the issue. Paving Superstore

“Excellent customer service, beautiful tiles. I would buy again anytime.”

Helpful Report

Hi Simona, Thank you for the review! We’re glad you’re happy with the customer service and beautiful tiles. We look forward to helping again soon Kind regards, Paving Superstore

“Just take me 3 attempt to order my slabs due to needing sizes in stock to order”

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Hi Peter, Thanks for the review. Sorry it took a few attempts to place your order. We appreciate the feedback. If you’d like us to check stock for future orders, please let us know. Kind regards, Paving Superstore

“Very pleased”

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“Very pleased with the quality of the slabs ordered they were delivered promptly we had 2 broken but this was dealt with straight away. Would definitely recommend this company.”

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Hi Elizabeth, Thank you for the review! We’re glad you’re happy with the quality and delivery. Sorry again about the two broken slabs, but we’re pleased they were dealt with straight away. We appreciate your recommendation. Kind regards, Team Paving Superstore

“I’ve had a very positive purchase from Paving Superstore. Ordered for a very good price and my slabs arrived on the day selected, although they didn’t arrive until early evening (18:15). When my landscapers opened the pallets they found that 6 of the slabs had been cracked very badly, luckily I’d over ordered on sq meters so it wasn’t a problem. I sent photos through showing the cracked slabs and paving superstore refunded me the cost of the 6 slabs. Overall, very satisfied and customer service were very helpful.”

Helpful Report

Hi Lorraine, Thank you for the review! We’re glad the price and delivery worked for you, and that the cracked slabs were refunded promptly. We’re happy our customer service could help. Kind regards, Team Paving Superstore

“Easy to order. Good selection of products. Prices for delivery are reasonable. Only criticism is I didn't get a dispatch email and the order just arrived, luckily I was home to recieve it. Would shop here again next time”

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Paving Superstore is rated 4.7 based on 886 reviews