Paving Superstore Reviews

Name: Paving Superstore
Address: Denmark Farm Barn, Norwich Road, Hardingham, Denmark Farm Barn, Norwich Road, Hardingham, Norfolk
Rating: 4.67

4.7 Rating 864 Reviews

92 %

of reviewers recommend Paving Superstore

4.7

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Paving Superstore 5 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SO.....The delivery and order was excellent. The only disappointment was that about 6 of the pavers had pieces out of the corners. SO....after I searched my soul for about 2 seconds, I told myself in no uncertain terms " good grief WOMAN. Is this the worst thing that has ever happened in your life. ?? There are people dying in the world and youre worrying about 6 chips ?? GET A GRIP............. Thank you....Chris”

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Posted 3 years ago

Thank you for your feedback and for your order with us. We're delighted to hear you're happy with your order!

Posted 3 years ago

“BAD!!! I paid £1425 13 weeks ago for a shed and was told it would be 6 -8 weeks! They do not get back to me when I enquire about it - they say there is nothing to tell. I have today asked for my money back and they say no because it is a bespoke item. Their attitude and service is very poor. I await their answer today”

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Posted 9 years ago

“Everything arrived when promised, the slabs were well packed and are exactly as expected.”

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Posted 6 months ago

Hi Kelvin, Thank you for the review! We’re so glad to hear that everything arrived on time and was packed well, meeting your expectations. Your satisfaction is our priority, and your feedback inspires us to keep delivering great service. We look forward to serving you again soon! Paving Superstore

Posted 6 months ago

“Paving Superstore have been excellent. I called before I placed my order and Customer Service were very helpful and were able to answer all my questions. I placed the order online , which was straightforward. The order was delivered on time. The pallets were well wrapped and all the tiles were in good condition. Overall, excellent service and great price. Would highly recommend them.”

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Posted 7 months ago

“Good choice of slabs and blocks, at competitive prices, and an excellent & fast delivery service .”

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Posted 7 months ago

“No issues, perfect. Would recommend them.”

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Posted 8 months ago

Hi Desmond, Thank you for your review! We're thrilled to hear you had a perfect experience with us. Your recommendation means a lot to us, and we look forward to serving you again in the future Paving Superstore

Posted 8 months ago

“Excellent service,I was updated at every point,delivered on time”

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Posted 8 months ago

Hi Mark, Thank you for your review! We’re delighted to hear that you experienced excellent service and updates throughout your order process. We look forward to serving you again in the future! Paving Superstore

Posted 8 months ago

“After looking around, this place had the best rates for slabs. Then after my online order, the customer service that was provided was exceptional and the delivery person was amazing! Couldn’t fault everything and will be recommending to family and friends”

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Posted 8 months ago

Hi, Thank you for your great review! We're thrilled to hear that you found our rates competitive and that our customer service lived up to your expectations. It’s always encouraging to receive such positive feedback about our team and delivery service. We really appreciate your recommendation and look forward to serving you, your family, and friends in the future! Best regards, Paving Superstore

Posted 8 months ago

“Great prices, great quality and service. I will definitely use again and recommend. Lovely service on the phone when I called, easy to order on line, delivery on time and everything just 10/10. Just all round great! 😊”

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Posted 8 months ago

Hi Deborah, Thanks for your wonderful review - we really do appreciate it :-) It is great to hear you were so happy with our service and product We look forward to helping you again soon Paving Superstore

Posted 8 months ago

“Amazing looking tiles, efficient delivery and all in perfect condition”

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Posted 9 months ago

Dear Joseph, Thank you so much for your review of Paving Superstore! It's great to hear that the tiles you received from us look fantastic and that our delivery service met your expectations in terms of efficiency. Thank you once again for choosing Paving Superstore. We hope to serve you again in the future! Paving Superstore

Posted 9 months ago

“Plenty of choice, good price and quick delivery. All went well”

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Posted 9 months ago

Dear Alan, Thank you so much for your 5-star rating of Paving Superstore! We're glad to hear that you found plenty of choice, good prices, and quick delivery through Paving Superstore. It's great to know that everything went smoothly for you. Once again, thank you for your kind words and fabulous review. We value your business and look forward to helping you again in the future. Best wishes, Paving Superstore

Posted 9 months ago

“Excellent and friendly service and prompt delivery, would recommend”

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Posted 10 months ago

Hi John, Thank you so much for taking the time to leave us such a good review for Paving Superstore. We are delighted to hear that you had an excellent experience with our service. Providing friendly and prompt delivery service is one of our top priorities, and we are glad that we met your expectations. Best regards, Paving Superstore

Posted 10 months ago

“Ordered a pack of sandstone and recieved delivery a few days later. Good communication right up until delivery.”

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Posted 1 year ago

“We were struggling to get a small amount of decking to finish a project with plenty of non responses from other suppliers. We contacted Paving Superstore on the off chance that they could help as the website was all around decking “kits”. Amy went above and beyond and was able to source the last small amount of decking we needed to finish our project. Constant communication throughout the whole process kept us up to date. Thank you. Would definitely recommend.”

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Posted 2 years ago

Thank you for taking the time out to review us, we really appreciate your recommendation and feedback. Glad to hear we were able to assist you in finishing off your decking and thanks too for mentioning the service you received from Amy.

Posted 2 years ago

“Great experience from start to finish. Nice website which made everything clear and easy to follow (love the split the pack feature!) and they were really helpful on the phone when I called to clarify stock availability. Everyone knows how tough things are right now on this front but they didn't over-promise on the date and sure enough, it arrived even earlier than proposed. Delivery was efficient and smooth, and some of their online guides even gave me the confidence to lay the paving myself...(Well, with the help of an experienced friend!) .The paving itself looks amazing and is clearly top quality stuff, but their prices came out very well after I had researched their competitors.....Excellent company, highly recommended! Thanks again...”

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Posted 2 years ago

Hi Dan, thank you very much for your lovely review! Very thorough, always appreciated - glad you're pleased! :)

Posted 2 years ago

“Absolutely avoid at all costs. Ordered a shed on the website for a cost of £212 - order confirmed, e-mail received. Day later, got an e-mail indicating there was a 'typo' on the website, and that delivery for the shed was £60, so unless I coughed this up, then they'd have to cancel. Rang up, and spoke to someone called Selena Stuart, who had a terrible attitude and was unwilling to budge. Asked to speak to a manager, Bruce Read, who was equally as stubborn and ignorant - not to mention sarcastic, and that if I was unwilling to pay the extra £60, then they'd cancel the order. Sardonically pointed me towards the Ts&Cs that indicated that if there was a typo/supplier error, then Paving Superstore reserve the rights to essentially demand more money off their customers. (Nothing about what they advertise on their website - how suspicious). Talk about cutting your nose off to spite your face. Cancelled a £200+ order for the sake of a £60 delivery fee that they were unwilling to budge on (which wasn't advertised on the website at all, and wasn't advertised on the confirmation e-mail). To make this matter even worse - Bruce is the MD of Paving Superstore - which is almost hilarious, given how he speaks to customers. Quite how this two-bit place is in business, I do not know. Sort it out Bruce - maybe invest in some customer service training for yourself and your colleagues. Crass!”

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Posted 4 years ago

“Where too begin. Have had an ongoing issue for months with faulty sandstone, raised through PayPal, refused to accept a return for months, PayPal where looking at a 50%refund as half had been laid ( we had already paid for a contractor and paving superstore where unfriendly and rude prior to contractor arriving, if they had behaved professionally all this could have been avoided ) NOW !! In the mist of another 2nd wave and restrictions they have decided that I should return their faulty sandstone ( at my expense ) including the laid ones for a full refund at exactly the same time have sent most of their staff home because of covid so getting a hold of anyone will be more difficult. Perfect timing to ask me to send it back ?, everything going under tighter restrictions, vastly reduced numbers at the office, cold and wet weather, will be huge delays In transport again , ita great when things go right for a company, but the true testament of a good company is how they handle situations when things go wrong. PayPal said there would be no issues in getting 50% refund for 50% returned, very greedy company, fine well knowing I've lost 3 relative's through this crisis and trying to make a safe space out doors for my 2 disabled sons, its already going to cost us 3x what it should have done because of their lack of customer care and professionalism. Also flagged my review to trust pilot, and had zero response from 3 emails which I knew would be the case if you read above, disgusting behaviour paving superstore, gutter behaviour”

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Posted 4 years ago

“We ordered £190 of sett type stones, however when the stones arrived the were not the colour viewed on their website. We contacted the company and requested that they uplift the stones. We have just received an email from them stating that the cost of uplift will be £110.00. £110.00 uplift cost on a purchase of £190.00 absolutely ridiculous! You have been warned, do not use this company, I have an appointment with Trading Standards tomorrow afternoon.”

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Posted 4 years ago

As stated at the time, the colour was correct so if you then decided you did not like what you had ordered you were welcome to return them - however they were correct the return cost would be for you to pay.

Posted 3 years ago

“very bad... delivery smashed my gate and they are trying not to pay for it: AVOID LIKE THE PLAGUE!”

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Posted 10 years ago

“I’m a landscape gardener I use paving superstore every time there products are good quality and very reasonably priced there customer service is excellent always very polite and helpful , would highly recommend to other tradesman and customers”

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Posted 10 months ago

Dear Lee, Thank you so much for your 5-star rating of Paving Superstore! We truly appreciate your support and are thrilled to hear that you found our products to be of good quality and reasonably priced. As a landscape gardener, your recommendation means a lot to us. Once again, thank you for your recommendation, and we look forward to serving you again in the future. Best regards, Paving Superstore

Posted 10 months ago

Paving Superstore is rated 4.7 based on 864 reviews