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Paving Superstore Reviews

4.7 Rating 849 Reviews

92 %

of reviewers recommend Paving Superstore

Company Reviews

Product Reviews

4.7

Based on 849 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Paving Superstore 5 star review on 9th August 2021

Paving Superstore 5 star review on 9th August 2021

Paving Superstore 5 star review on 6th August 2021

Paving Superstore 5 star review on 6th August 2021

Paving Superstore 3 star review on 6th August 2021

Paving Superstore 5 star review on 4th August 2021

Paving Superstore 5 star review on 4th August 2021

30

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SO.....The delivery and order was excellent. The only disappointment was that about 6 of the pavers had pieces out of the corners. SO....after I searched my soul for about 2 seconds, I told myself in no uncertain terms " good grief WOMAN. Is this the worst thing that has ever happened in your life. ?? There are people dying in the world and youre worrying about 6 chips ?? GET A GRIP............. Thank you....Chris”

Posted 2 years ago

Thank you for your feedback and for your order with us. We're delighted to hear you're happy with your order!

Posted 2 years ago

“BAD!!! I paid £1425 13 weeks ago for a shed and was told it would be 6 -8 weeks! They do not get back to me when I enquire about it - they say there is nothing to tell. I have today asked for my money back and they say no because it is a bespoke item. Their attitude and service is very poor. I await their answer today”

Posted 8 years ago

“Great experience from start to finish. Nice website which made everything clear and easy to follow (love the split the pack feature!) and they were really helpful on the phone when I called to clarify stock availability. Everyone knows how tough things are right now on this front but they didn't over-promise on the date and sure enough, it arrived even earlier than proposed. Delivery was efficient and smooth, and some of their online guides even gave me the confidence to lay the paving myself...(Well, with the help of an experienced friend!) .The paving itself looks amazing and is clearly top quality stuff, but their prices came out very well after I had researched their competitors.....Excellent company, highly recommended! Thanks again...”

Posted 1 year ago

Hi Dan, thank you very much for your lovely review! Very thorough, always appreciated - glad you're pleased! :)

Posted 1 year ago

“Absolutely avoid at all costs. Ordered a shed on the website for a cost of £212 - order confirmed, e-mail received. Day later, got an e-mail indicating there was a 'typo' on the website, and that delivery for the shed was £60, so unless I coughed this up, then they'd have to cancel. Rang up, and spoke to someone called Selena Stuart, who had a terrible attitude and was unwilling to budge. Asked to speak to a manager, Bruce Read, who was equally as stubborn and ignorant - not to mention sarcastic, and that if I was unwilling to pay the extra £60, then they'd cancel the order. Sardonically pointed me towards the Ts&Cs that indicated that if there was a typo/supplier error, then Paving Superstore reserve the rights to essentially demand more money off their customers. (Nothing about what they advertise on their website - how suspicious). Talk about cutting your nose off to spite your face. Cancelled a £200+ order for the sake of a £60 delivery fee that they were unwilling to budge on (which wasn't advertised on the website at all, and wasn't advertised on the confirmation e-mail). To make this matter even worse - Bruce is the MD of Paving Superstore - which is almost hilarious, given how he speaks to customers. Quite how this two-bit place is in business, I do not know. Sort it out Bruce - maybe invest in some customer service training for yourself and your colleagues. Crass!”

Posted 3 years ago

“Where too begin. Have had an ongoing issue for months with faulty sandstone, raised through PayPal, refused to accept a return for months, PayPal where looking at a 50%refund as half had been laid ( we had already paid for a contractor and paving superstore where unfriendly and rude prior to contractor arriving, if they had behaved professionally all this could have been avoided ) NOW !! In the mist of another 2nd wave and restrictions they have decided that I should return their faulty sandstone ( at my expense ) including the laid ones for a full refund at exactly the same time have sent most of their staff home because of covid so getting a hold of anyone will be more difficult. Perfect timing to ask me to send it back ?, everything going under tighter restrictions, vastly reduced numbers at the office, cold and wet weather, will be huge delays In transport again , ita great when things go right for a company, but the true testament of a good company is how they handle situations when things go wrong. PayPal said there would be no issues in getting 50% refund for 50% returned, very greedy company, fine well knowing I've lost 3 relative's through this crisis and trying to make a safe space out doors for my 2 disabled sons, its already going to cost us 3x what it should have done because of their lack of customer care and professionalism. Also flagged my review to trust pilot, and had zero response from 3 emails which I knew would be the case if you read above, disgusting behaviour paving superstore, gutter behaviour”

Posted 3 years ago

“We ordered £190 of sett type stones, however when the stones arrived the were not the colour viewed on their website. We contacted the company and requested that they uplift the stones. We have just received an email from them stating that the cost of uplift will be £110.00. £110.00 uplift cost on a purchase of £190.00 absolutely ridiculous! You have been warned, do not use this company, I have an appointment with Trading Standards tomorrow afternoon.”

Posted 3 years ago

As stated at the time, the colour was correct so if you then decided you did not like what you had ordered you were welcome to return them - however they were correct the return cost would be for you to pay.

Posted 2 years ago

“very bad... delivery smashed my gate and they are trying not to pay for it: AVOID LIKE THE PLAGUE!”

Posted 9 years ago

“Ordered a pack of sandstone and recieved delivery a few days later. Good communication right up until delivery.”

Posted 2 months ago

“I was abit sceptical from using this company having had a bad experience from using the other company. However I was pleasantly surprised in how well they managed my order from start to finish. The customer service was great and I received regular communication from them at all times. The order was placed straight away and I received my delivery few days later and in a great condition. I would definitely recommend this company.”

Posted 2 months ago

“Very happy with the service I got here. I was looking to match some Stonemarket Millstone Next paving that had already been laid. The pallet I received was delivered promptly and carefully, and none were broken on arrival, which has been a problem with other companies in the past. The colour match is very faithful, and the quality of the slabs is top notch. A good purchase.”

Posted 1 year ago

“EXCELLENT staff and help if required. Porcelain paving is great and though not finished yet but well on the way, our choice of slabs were perfect, they are looking very nice indeed. I'd like to thank the staff for their help and advise. The delivery man was great and he helped us in a lot of ways. My hat off to you for all your help and service which nowadays seemed to be missing by a lot of firms.”

Posted 1 year ago

Hi Wendy, thank you so much for your kind words! We're glad you were so pleased :)

Posted 1 year ago

“Pricing good, delivery came exactly as promised, no tiles on the pallet broken, tiles laid look superb. What's not to like.”

Posted 2 years ago

“Excellent customer service team. Sheree was really helpful when I was ordering and then very efficient with questions about delivery and with an item that needed to be replaced.”

Posted 2 years ago

“Built a 20sq metre composite decking patio. Paving Superstore gave great customer service with a quick response to enquiries, very helpful with design ideas and patient with last minute changes and recosting. Web site information was also very useful. All stages, from enquiry, cost and delivery have been great. Would definitely use them again.”

Posted 2 years ago

Thank you for your feedback and for your order with us. We're delighted to hear you're happy with your order!

Posted 2 years ago

“Customer service was brilliant, slabs are exact6what we wanted and the sales lady was so very helpful”

Posted 2 years ago

Thank you for your feedback and for your order with us. We're delighted to hear you're happy with your order!

Posted 2 years ago

“Great service & Price”

Posted 2 years ago

Thank you for your feedback and for your order with us. We're delighted to hear you're happy with your order!

Posted 2 years ago

“Great service with a wonderful product. We could never afford real riven sandstone before, but now all the kids are buying it!! from Paving Superstore of course. The only downer is I still have to lay it....”

Posted 2 years ago

Thank you for your feedback and for your order with us. We're delighted to hear you're happy with your order!

Posted 2 years ago

“Great quality product (Indian Black Limestone Slabs). Arrived quickly and undamaged a joy to lay.”

Posted 2 years ago

Thank you for your feedback and for your order with us. We're delighted to hear you're happy with your order!

Posted 2 years ago

“Poppy & Amy are two of the most professional sales persons Ive ever had the pleasure of dealing with. There were all kinds of issues with a very hostile end-client and it being so close to christmas and there being a shortage of drivers, UK wide, and these guys absolutely smashed it. Got the delivery as quick as they could, made arrangements for me to swing by the manufacturer's yard so that I could collect a very specific stone from a very specific pack, which they had to open didn't charge me for. Thank you Global, as well. You guys are life savers and were so kind to accommodate me. I'll be buying Global for as long as I'm able to. Anywho, use this company & all will be taken care of and you will be kept up to date with how your delivery is coming along etc. So happy.”

Posted 2 years ago

Thank you for your feedback and for your order with us. We're delighted to hear you're happy with your order!

Posted 2 years ago

“Managed to find exactly what I wanted on the website. Really good quality and really well packaged.”

Posted 2 years ago

Thank you for your feedback and for your order with us. We're delighted to hear you're happy with your order!

Posted 2 years ago

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Paving Superstore is rated 4.7 based on 849 reviews