Paving Superstore Reviews

Name: Paving Superstore
Address: Denmark Farm Barn, Norwich Road, Hardingham, Denmark Farm Barn, Norwich Road, Hardingham, Norfolk
Rating: 4.67

4.7 Rating 864 Reviews

92 %

of reviewers recommend Paving Superstore

4.7

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Paving Superstore 5 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the product received and the price was excellent. The communication regarding delivery could be better from your team. I also was told that it would be delivered on a certain day so I booked the day off, it was then not until around 4p.m i was told it was the day after, day wasted. I appreciate the delivery is by a 3rd party however the communication from your team was poor and I felt not very understanding of the situation. Again, can’t fault the product however the communication and customer service after can be improved massively.”

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Posted 3 years ago

Dear Mr Smith, We are sorry you have experienced issue with your delivery. As you will see from our reviews the vast majority of our deliveries happen without issue, however in your case there were obviously some issues. Unfortunately as is widely reported at the moment the pallet delivery networks are experiencing huge issues at the moment due to driver shortages in excess of 100,000 in conjunction with being busier than they have ever been. From our end we can only pass on the information we are given and as the delivery networks are so overrun they unfortunately do not always update us. We are sorry for this, but do hope you come back and order again. We also like to say your patio look great!

Posted 3 years ago

“Slate was great. Delivery was difficult as company would not drive down my road. Paving superstore was going to charge me £300 to cancel.”

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Posted 3 years ago

“Still waiting for delivery which was indicated as late July. No contact made with us so far….”

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Posted 3 years ago

We are sorry that you have had no communication from us. This is being looked into now and you will be hearing from us very shortly. Please accept our apologies for this and we will look to resolve this asap.

Posted 3 years ago

“Top quality porcelain slabs purchased which look fantastic. However the split pack fee of £90 is excessive for a customer who purchased a number of slabs and needed an extra 6.”

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Posted 3 years ago

“It really is good and stunning tiles. It came out stunning but a very long wait to receive it.”

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Posted 3 years ago

“Product ordered online and paid a fee for delivery. It did not arrive why because it was not in stock, did it state this when ordered NO!! Yes we did receive the stone circle 26th March 2021 2 weeks after original date and yes you did inform me that delivery would be 2 to 3 weeks late but only after I emailed you. We have the goods end of story”

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Posted 4 years ago

“Paving Superstore appeared to be badly let down by an independent delivery company, leaving me waiting in for 4 days, after numerous phone calls and successive promises of delivery. Not, apparently, the fault of Paving Superstore, but costly and inconvenient for me. Some promised recompense never materialised. A good website, good prices and a good product, when delivered.”

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Posted 6 years ago

“Good product and packaged well”

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Posted 5 years ago

“Great products- just disappointed the prices jumped up so much in 2 days! £40 extra on the same product to finish the job!”

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Posted 5 years ago

“Easy to order and plenty of choice, however, I have to now wait 3 weeks for delivery when at the initial order point it stated 2-3 days....__”

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Posted 5 years ago

“As a private non trade buyer , I do not have a anything to lift over a ton of paving stones up my gravel drive to near where they can be laid. Although you do warn buyers about where the delivery can go you do not deliver with a vehicle or something which can move the paving stones. YET you are selling to private customers. The delivery driver said this was a common problem, so you are quite prepared to sell to private customers but cannot be bothered to make sure that the ordered is properly delivered. So it was dropped outside my gate.”

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Posted 4 years ago

“Pea gravel arrived in reasonable time but I wasn't told which day it was coming & wasn't telephoned by driver prior to delivery. Quantity was as ordered but when I got to bottom of bulk bag it was obvious it was from the bottom of a pile, having quite a lot of very small gravel & sand at the bottom! It was not all washed & clean Pea gravel! It was for underneath decking, so won't be seen but hopefully it won't encourage weeds in the sandy part.”

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Posted 9 years ago

“The slabs are thinner than I expected so will need quite a bit of support underneath. In spite of me saying we lived in a narrow country lane, a fairly large lorry was sent who could only get to within a mile of us. We had to drop the pallet in the road and spend a hour shuttling the slabs in my Landrover.”

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Posted 8 years ago

“I was very disappointed with the over all service due to being let done with delivery twice! And not even a call to let me no!”

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Posted 8 years ago

“I found it tricky to place the order due to the need to select a delivery option, and the steps to do that were not smooth. Thank you for asking”

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Posted 9 years ago

“Still not received our order had to ring up to chase to be told out of stock. However The advisor was very helpful amended our order so hopefully it will be delivered soon”

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Posted 4 years ago

“Not the best experience, but as a construction business owner I realise that sometimes things just don't go to plan. I wasn't even going to leave a review, but they keep emailing me to remind me to. I ordered a Sandstone paving circle kit, but unfortunately although the website showed it as available, and my payment was taken, it was out of stock for 3-4 weeks. No huge problem, more of an annoyance, communication was good from the office, phoned me to let me know and emailed over some alternate options. A bit slow to refund my money, I had to email to ask where it was, but it arrived back in my account after a week. 3 stars I'm afraid.”

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Posted 6 years ago

“Glitch in the system showing stock and allowing purchase, payment and order confirmation but no stock. TBF refunded full amount.”

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Posted 5 years ago

“Good clear and easy to use website and order was easy to place. A delivery date was clearly communicated to me on placement of my order and everything arrived on the exact date I was informed it would. The pallet and cage were not in the best of conditions when unloaded but this was down to the shear weight of the rocks being delivered. The rocks were extremely difficult to remove from cage and were also exceptionally heavy and far larger than advertised.”

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Posted 5 years ago

“In this current climate Paving Superstore was one of few websites i had narrowed down on my search. Great layout and easy to use. Online chat was very handy when ensuring product was suitable and getting a split pack price on a few extras that were required. They were very helpful. I did pay a premium for 3 pallets delivered. 2 were delivered on time and 1 pallet followed a few days later, after a few chases. This happens and is potentially out of the control of Paving Superstore. Working in the industry myself I would have expected the delayed pallet premium charge to be refunded, as this should in turn be refunded by the courier who delayed delivery. If it wasn't for this it would have been an Excellent. Edit*** the delivery charges have since been refunded. Thanks.”

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Posted 5 years ago

Paving Superstore is rated 4.7 based on 864 reviews